Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim | Page 2

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
1,000 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

4.9

1,000 Reviews

Write a Review

Dealership Experience

13 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Languages Spoken

English English

Korean Korean

1000 Reviews of Susanna Yim

January 06, 2026

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Employee Rating

Working with Susanna was great. She made the entire process really easy and efficient. Susanna worked to get me the vehicle and deal that I was looking for. Christian in Finance was More

by Allandmartinez17
Sales Price Transparency
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Recommend Dealer
Yes
Jan 06, 2026

Norm Reeves Honda Superstore Cerritos responded

This is what happens when teamwork meets excellent communication. Susanna worked to find the perfect fit, Christian sealed the deal with care, and you drove off in a 2026 CR-V. Thank you for allowing our team to be part of such an exciting purchase.

January 04, 2026

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It was a great experience purchasing my 2025 Honda Civic Sports Touring Hybrid from Norm Reeves Honda Cerritos. Susana is the best sales person. She is so friendly, nice and knowledgeable. She made the proc More

by Macias3jr
Sales Price Transparency
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Recommend Dealer
Yes
Jan 05, 2026

Norm Reeves Honda Superstore Cerritos responded

Thank you! Susana clearly made the whole process feel easy and welcoming, and Christian helped seal the deal without slowing things down. We’re so glad everything came together so smoothly and hope you’re loving every mile in your new hybrid.

January 02, 2026

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Susanna Yim was so attentive, helpful, and kind. Truly one of the best consultants I’ve had when it comes to purchasing a car! She was able to get my car quickly and explained every process so thoug More

by alicekaang
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Recommend Dealer
Yes
Jan 05, 2026

Norm Reeves Honda Superstore Cerritos responded

Thank you, Alice! Susanna clearly took the time to walk you through the process, answer your questions with care, and ensure that nothing felt confusing or rushed. We’re thrilled to hear that your experience was smooth and enjoyable, and we will absolutely pass this along to her.

January 02, 2026

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Susanna was helpful and friendly. She listened to what we wanted and did not pressure us to purchase extras. She gave us a great deal and even stayed with us after the sale was comple More

by EP
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Recommend Dealer
Yes

Other Employees Tagged: Linda Ly

Jan 02, 2026

Norm Reeves Honda Superstore Cerritos responded

Susanna approaches every conversation like a collaboration, not a checklist. Listening comes first, and support doesn’t stop when the paperwork is done. We’re glad that approach made the experience feel complete.

January 02, 2026

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Susanna was super helpful, empathetic and cheerful. She explained the basic features of the CRv Sport L to us to our satisfaction. Excellent service. We felt cared for and valued as a customer. More

by Virgilglew
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Purchase Time
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Recommend Dealer
Yes
Jan 02, 2026

Norm Reeves Honda Superstore Cerritos responded

Some people quietly elevate the entire experience just by how they show up. Susanna brings warmth, patience, and genuine care to every interaction, and it shows. We appreciate you recognizing the value she adds.

January 01, 2026

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Suzanna made the process very quick and easy! I have bought 2 cars from her and would buy again! She is the best! More

by Emily zapata
Sales Price Transparency
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Recommend Dealer
Yes
Jan 02, 2026

Norm Reeves Honda Superstore Cerritos responded

Efficiency and care don’t always travel together, but Susanna makes them a package deal. She keeps things moving while still making space for questions and clarity. We’ll be ready whenever number three calls your name.

December 30, 2025

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Susanna was great! Very helpful and awesome to work with! She made the process easy and not stressful at all! More

by mtelan
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Recommend Dealer
Yes

Other Employees Tagged: John French

Dec 31, 2025

Norm Reeves Honda Superstore Cerritos responded

'Most Likely to Make Car Buying Feel Easy' goes to Susanna. She has a way of keeping things helpful, upbeat, and refreshingly straightforward. We are so glad your experience earned top honors.

December 30, 2025

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We've just purchased a 2026 Honda CR-V Hybrid Sport Touring from Suzanna. This would be the third Honda we've purchased from Suzanna. If you would like a different experience from retail sales - Suzann More

by ajchang26
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Recommend Dealer
Yes
Dec 31, 2025

Norm Reeves Honda Superstore Cerritos responded

The third time really is a charm, and we love hearing that Susanna continues to be your go-to. From walking you through every option to giving you space to think it through, she makes sure the experience fits you, not the other way around. Choosing a color and trim can feel like standing in front of a rainbow, but it sounds like the perfect one was worth the wait.

December 30, 2025

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Great vehicle price and smooth process. Professional and very friendly Would definitely recommend Susanna Yim. More

by vivienaaa
Sales Price Transparency
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Recommend Dealer
Yes
Dec 30, 2025

Norm Reeves Honda Superstore Cerritos responded

Everything lined up just right, from pricing to the final signature. Susanna helped keep the waters calm and the process clear. Thank you for recommending her.

December 28, 2025

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Employee Rating

Susanna was so fast and diligent in getting back to me when I was looking for a new 2026 Honda CRV. It was my first time buying a new car, I got the exact color and interior I wanted for a great price. Sh More

by ElAk02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 29, 2025

Norm Reeves Honda Superstore Cerritos responded

Your car-buying journey sounds like a perfectly planned debut, and Susanna was right there as the calm director behind the scenes. From tracking down your exact color to answering every question, she made sure your first new-car experience felt confident and exciting. We love knowing you drove off feeling comfortable and cared for.

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