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Susan Ward
673 Reviews
Susan comes to The BMW Store with vast sales and customer service experience. She thoroughly enjoys meeting new people and helping them find exactly what they love, a great fit for the BMW brand! In her free time you will most likely find Susan spending time with her family or singing at special events and weddings.
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December 13, 2025
Everyone at the BMW store is great to work with. Super nice folks, very happy with my purchase. I liked the modern touch desk screen to sign the documents electronically. Very helpful information Super nice folks, very happy with my purchase. I liked the modern touch desk screen to sign the documents electronically. Very helpful information during the delivery process. More
by John
Other Employees Tagged: Paul Kolleck, Eric Fender
December 06, 2025
This was our first BMW purchase and it was truly a great experience. Amy Ludlum was great in answering all our questions and helping configure our vehicle. Super supportive and responsive in all aspects of experience. Amy Ludlum was great in answering all our questions and helping configure our vehicle. Super supportive and responsive in all aspects of the transaction. Susan Ward was excellent in explaining all the features to get us on the road. Eric Fender explained the finance portion well and the electronic document signature system was kind of fun. Ric Koresky helped make us feel special, too. Overall a fantastic experience with these friendly professionals at The BMW Store Cincinnati! More
by Tony
Other Employees Tagged: Ric Koresky, Eric Fender, Amy Ludlum
December 01, 2025
The BMW store makes buying a new car easy. Loved the digital paperwork signing, it makes the process very efficient Loved the digital paperwork signing, it makes the process very efficient More
by 3rd X1
Other Employees Tagged: Paul Kolleck, Jemar DuBose
November 29, 2025
Paul Kolleck and his team took all of the hassle out of buying a new BMW. buying a new BMW. More
by Ken
Other Employees Tagged: Ric Koresky, Paul Kolleck, Matt Carelock, Eric Fender
November 18, 2025
There was no sales pressure whatsoever. Paul was professional, courteous, and thorough when we made the decision to purchase Paul was professional, courteous, and thorough when we made the decision to purchase More
by creights
Other Employees Tagged: Ric Koresky, Paul Kolleck, Eric Fender
November 05, 2025
Paul was fantastic. Attentive to our needs in picking out the perfect car for our family Attentive to our needs in picking out the perfect car for our family More
by chrisc
Other Employees Tagged: Paul Kolleck, Jemar DuBose, Corey Hart
October 17, 2025
Amy went above and beyond as well as the young lady helping with the app helping with the app More
by mnemeth123
Other Employees Tagged: Eric Fender, Amy Ludlum
October 10, 2025
It was a great experience. Everyone we worked with was knowledgeable, helpful and friendly. Looking forward to many years with our 330ix. Everyone we worked with was knowledgeable, helpful and friendly. Looking forward to many years with our 330ix. More
by Cincy
Other Employees Tagged: Ric Koresky, Paul Kolleck, Eric Fender
October 07, 2025
Everyone at the dealership was very friendly and helpful in helping me find just right car! They also took the time to go over Every feature my car. I’m so happy to be a BMW owner! in helping me find just right car! They also took the time to go over Every feature my car. I’m so happy to be a BMW owner! More
by jeangiovis
Other Employees Tagged: Jemar DuBose
October 06, 2025
Paul and Susan were very friendly & helpful. Paul kept me updated as the car made its way to the dealership. Susan explained the features in a fun way. The business guy (sorry, I forget the n Paul kept me updated as the car made its way to the dealership. Susan explained the features in a fun way. The business guy (sorry, I forget the name) made the paperwork relatively painless. Would definitely shop here again. More
by James.Utt
Other Employees Tagged: Paul Kolleck
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