Steve Ruth | Page 3

Service advisor kept me informed throughout the day. Car was ready as promised late afternoon. Car was ready as promised late afternoon. More

by Maryjanemartin130 Verified Customer Verified Customer

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Easy. Had a recall checked out and also had all fluids changed out, even though I didn’t have many miles on it, since the build on the Gladiator was done Had a recall checked out and also had all fluids changed out, even though I didn’t have many miles on it, since the build on the Gladiator was done two years ago. The ship finished the work 15 minutes sooner than the estimated time, and had me on my way. Steve, the service coordinator, was fun and friendly. The technician was careful with the fluid to make sure there would not be any dripping on my garage floors. Good experience. Thanks guys. More

by CRAIGHOSKINS Verified Customer Verified Customer

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You pull in to the service lane. No one greets you. No direction. No help. Staff literally made eye contact with me and proceeded to look back down at their phones like I didn’t exis No one greets you. No direction. No help. Staff literally made eye contact with me and proceeded to look back down at their phones like I didn’t exist. Had to interrogate staff for help with my wrangler I had an appointment for. Not even like I was a walk in. Always have a terrible experience with this dealer. The initial guy Steve was so awful that eventually a separate provider walked up to step in and assist. Thank you Bruno. More

by Jeep doc Verified Customer Verified Customer

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Steve ruth was great, best commication i ever had he was awesome he did a great job awesome he did a great job More

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Took my car in for service the service advisor Steve Ruth was professional honest, got me in and out within the day. Communicate communicated with me more than anybody has ever communicated with me. Give me was professional honest, got me in and out within the day. Communicate communicated with me more than anybody has ever communicated with me. Give me a fair price to business here with him. He’s the best and he does deserve a raise More

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The service here was really quick, they identified the issue and gave me updates throughout the entire process. issue and gave me updates throughout the entire process. More

by SHELLIEDG26 Verified Customer Verified Customer

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Thanks for help me I’m apréciate they helmed a lot for change battery jeep rangler and so fast change battery jeep rangler and so fast More

by carlosrealtor19 Verified Customer Verified Customer

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Bruno is more like a Jeep Doctor This is my happy Jeep place I bought 3 wranglers here Jeep place I bought 3 wranglers here More

by barbaradolaninsurance Verified Customer Verified Customer

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This dealership service was garbage! I left my car there from 06/09-06/19/26. The Service Advisor, Steve Roth, never provided me a copy of the diagnosis of my vehicle—until 06/19; which I left my car there from 06/09-06/19/26. The Service Advisor, Steve Roth, never provided me a copy of the diagnosis of my vehicle—until 06/19; which was a photo from his phone because their computer equipment was not working? The diagnosis is from their computer. My service was for a prepaid oil change, find out the cost to repair or replace my bezel for my gear and any fluid services/exchanges that SR recommended. I provided him with a copy of my Warranty ID Card. He didn’t provide a copy of the diagnosis until the day I got fed up with his lies and picked up my car 06/19. He also sent a diagnosis video of another car, same as mine to me on 06/19. I’m not a DV yet the tag on the video was for a DV’s car, same make and model as mine. Another HCDJR Rep (Alison) stated she would send the correct video. As of this writing 06/24, I still have not received it! Steve Roth submitted to my Warranty Company that I stated something was wrong with the AC; liar! Then they found a leak by my AC. The diagnosis also stated I needed front and rear brakes. Oh by the way to replace the bezel he stated it would be $2500. Mopar sells that part new up to $500; I did my research. My iPhone has location services and it showed my car was never moved after the day I dropped it off, until the day I picked it up. I should’ve known something was amiss. Approximately 15 minutes after Lyft dropped me off home on 06/09, I received a call from the dealership asking if I wanted to sell them my car! I wouldn’t let my dead dog go to this place for free. I had to pay for a rental for 3 days and no one is going to reimburse me for that. I’m extremely angry. I’m going to find a certified mechanic, have them diagnosis my car to ensure it wasn’t tampered with and have them work on my car. I will never let anyone try to swindle me again. Almost worst experience ever! Don’t leave this dealership without a diagnosis in your hand, so you can make informed decisions. Steve Roth also stated to me that I didn’t really need the bezel I could just use the gear. I have a 2019 Chrysler 300L, without the bezel the gear would just be laying down inside the gear compartment. The gear is a dial and the bezel holds it up with clips and screws. More

by blondienotary Verified Customer Verified Customer

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Horrible staff and very neglectful car was their for 9 days for a recall issue. with parts in stock. Never again! days for a recall issue. with parts in stock. Never again! More

by Christian D Verified Customer Verified Customer

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