That was definitely the WORST EXPERIENCE in my entire
life! My car was not fixed, plus they scratched it. I waiting for a whole week to have an answer while I had another car rental I was paying out of p
life! My car was not fixed, plus they scratched it. I waiting for a whole week to have an answer while I had another car rental I was paying out of pocket, that Dude Bruno was lying to my facade till I found out my car was still sitting in the lot getting roasted.
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by valcin75
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2026 -
Hollywood Chrysler Jeep responded
We're truly sorry to hear about your experience with us. We apologize for the delay and the condition of your vehicle. Please email us at social@hollywoodcj.com with your contact information so our management can reach out to you directly. We are committed to improving our service and ensuring a better experience in the future.
Thanks No thank you.
They didn't try to upsell. That was good. That is all I have to say
They didn't try to upsell. That was good. That is all I have to say
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by mchesal
Verified Customer
Verified Customer
Other Employees Tagged:
Caylie Salazar
Oct 12, 2026 -
Hollywood Chrysler Jeep responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Very respectful and professional staff.
Hollywood Chrysler Jeep is the best dealership. I will mention it to my friends.
Hollywood Chrysler Jeep is the best dealership. I will mention it to my friends.
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by paulimogu
Verified Customer
Verified Customer
Other Employees Tagged:
Caylie Salazar
Oct 08, 2026 -
Hollywood Chrysler Jeep responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
Quick and efficient Quick and efficient.
Customer service is always great upon arrival. We were taken care of in timely manner. I'll continue to do all my Jeep services at this location.
Customer service is always great upon arrival. We were taken care of in timely manner. I'll continue to do all my Jeep services at this location.
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by marien0306
Verified Customer
Verified Customer
Other Employees Tagged:
Caylie Salazar
Oct 06, 2026 -
Hollywood Chrysler Jeep responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
I've purchased 2 Jeeps within a 6 month period, that in
itself should describe my experience. Although I very recently learned my salesman, Claude McClain no longer works at Hollywood Chrysler Jeep, which
itself should describe my experience. Although I very recently learned my salesman, Claude McClain no longer works at Hollywood Chrysler Jeep, which I feel is a lose for this dealership. Mr. McClain is the only personnel that initiated even a 'Good afternoon, can I assist you with anything', after I passed several salesman outside and interior offices without so much as a 'Hello'. Through each service, I've been very pleased with the Service Department. My appointments are met very welcoming/helpful, on time and finished in a timely matter.
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by Kimberley
Verified Customer
Verified Customer
Other Employees Tagged:
Caylie Salazar
Oct 05, 2026 -
Hollywood Chrysler Jeep responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
the service failed to remove the dashboard warning lights
i informed staff and no one returned my call
i informed staff and no one returned my call
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by elisa.festa13
Verified Customer
Verified Customer
Other Employees Tagged:
Caylie Salazar
Oct 05, 2026 -
Hollywood Chrysler Jeep responded
Elisa, we apologize for the inconvenience with the dashboard warning lights and the communication lapse. A manager will contact you soon to resolve this. Thank you for bringing this to our attention as we strive for transparency and quality.
No problem.
I dropped my car off over a week ago now. Still don't know what's wrong with it. Car hasn't even been looked at yet from what your service person is
I dropped my car off over a week ago now. Still don't know what's wrong with it. Car hasn't even been looked at yet from what your service person is telling me. I'm HIGHLY UPSET. Why is it taking so long to fix it and why can't I be informed on what's WRONG with it.
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by ruizpedro1993
Verified Customer
Verified Customer
Other Employees Tagged:
Caylie Salazar
Oct 02, 2026 -
Hollywood Chrysler Jeep responded
Pedro, we're truly sorry for the delay and lack of communication regarding your vehicle. A manager will reach out to you directly to address your concerns and provide an update. We are committed to improving our service and ensuring transparency in all our interactions.
Caylie was phenomenal from start to finish.
Communication was great throughout, and they completed the oil change on my Jeep as quickly as possible without any issues. Highly recommend.
Communication was great throughout, and they completed the oil change on my Jeep as quickly as possible without any issues. Highly recommend.
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by michael.fiedtkou
Verified Customer
Verified Customer
Other Employees Tagged:
Caylie Salazar
Oct 02, 2026 -
Hollywood Chrysler Jeep responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
Caylie was very helpful and communicative.
She answered follow up questions and helped me get to the solutions I needed. She is a solid service, professional.
She answered follow up questions and helped me get to the solutions I needed. She is a solid service, professional.
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by BL85
Service Price Transparency
Oct 01, 2026 -
Hollywood Chrysler Jeep responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Went in for first oil change and tire rotation.
Everything went smooth and everyone was very kind and professional.
Everything went smooth and everyone was very kind and professional.
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by doliveira87
Verified Customer
Verified Customer
Other Employees Tagged:
Caylie Salazar
Oct 01, 2026 -
Hollywood Chrysler Jeep responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.