Diango Barreiro

On May 28, 2026, at approximately 9:00 a. m., I met with Steve, a service representative at Chrysler Jeep Hollywood, regarding two open recalls on my 2023 Jeep Grand Wagoneer. I also mentioned m., I met with Steve, a service representative at Chrysler Jeep Hollywood, regarding two open recalls on my 2023 Jeep Grand Wagoneer. I also mentioned that the vehicle needed an oil change and possibly a tire rotation. Steve informed me that, due to the vehicle reaching 30,000 miles, an extensive list of additional maintenance services was recommended at an estimated cost of approximately $2,500. I explained that I could not afford that amount at this time. He then stated that certain services could be removed, bringing the total to approximately $1,200–$1,300. I do take responsibility in signing the service order thinking it was for the recall as that is what i brought my car in for and didn't read into it. Before leaving, I clearly stated that I needed to speak with my husband before approving any additional maintenance beyond the recall work as finances were tight this month. Steve responded by saying that if he did not hear from me by today, he would take it as approval to proceed. I understood this to mean the recall work would begin while I made a final decision regarding the maintenance services. According to my phone records, I contacted Steve at approximately 12:48 p.m. the same day and informed him that, after speaking with my husband, we would not be proceeding with the additional maintenance services. Steve then advised me that the work was already mostly completed and that I would still be responsible for the approximately $1,200 charge. I expressed that this was not my understanding of our conversation and requested to speak with a manager. I was told the manager was unavailable. Steve also stated that he had waited approximately five hours before putting the vehicle into service; however, given the timing of my call and the status of the work, that timeline does not appear accurate. Although partial discounts were later offered, the total still remained approximately $1,200. I never received a call from a manager to address the matter directly. A customer service representative named Rachel did contact me and was courteous, but no meaningful resolution was offered. The manager never gave me a call after reaching out to him several times and telling the customer service rep to have him call me since I couldn't come in because of caring for my three children. The next day, I still received zero communication from the manager, always with an excuse as to why the manager can't reach out. By the time we got our car, the price did come down to $959 and still no manager call or communication. I found this experience extremely disappointing. I believe there was a significant lack of communication and integrity. The professionalism was nowhere to be found. Because of this experience, I will not return to this dealership in the future. My husband and I are on our 3rd Jeep and we were looking at another purchase in January when his lease is up. We will definitely go elsewhere but also have come to realize Jeep can't compete in the luxury car business. If you're paying the price of a luxury vehicle, you expect good service to come along with it, but Jeep falls incredibly short. More

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The whole dealer needs to be shut down! I would never recommend this place. Horrible customer service, no communication, a bunch lies, ppl get fired from there all the time I wonder why! 0 I would never recommend this place. Horrible customer service, no communication, a bunch lies, ppl get fired from there all the time I wonder why! 0 stars More

by S_kathy31 Verified Customer Verified Customer

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Good friendly folks. They took their time did a professional job. They even found some things behind the fender they could have skipped and I might have missed. They work They took their time did a professional job. They even found some things behind the fender they could have skipped and I might have missed. They worked well with my insurance company AUSAA. Thanks More

by RJANZAN Verified Customer Verified Customer

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Great service Neyma was great and very professional and polite. Will keep coming back to Hollywood Chrysler Jeep polite. Will keep coming back to Hollywood Chrysler Jeep More

by SALES Verified Customer Verified Customer

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Great customer service, keeps promises against all the odds. Goes above and beyond and gets people moving from sales to finance to her own department in service. odds. Goes above and beyond and gets people moving from sales to finance to her own department in service. More

by alextheboss123 Verified Customer Verified Customer

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Very well staffed body shop, girls have kept me informed . The finished paint work is exceptional and finish meet my expectations! Only negative was a 2 week widow to complete turned into 6 weeks! . The finished paint work is exceptional and finish meet my expectations! Only negative was a 2 week widow to complete turned into 6 weeks! More

by Joeaxssales Verified Customer Verified Customer

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At Hollywood Chrysler jeep the customer service is perfect. Every moment there's some one came to assist by aking you some questions regarding your visit... perfect. Every moment there's some one came to assist by aking you some questions regarding your visit... More

by Leonard Antoine Verified Customer Verified Customer

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I always have a great experience when I bring my car into the Hollywood Jeep dealership to get my car serviced! They worked quickly and paid good attention to detail. the Hollywood Jeep dealership to get my car serviced! They worked quickly and paid good attention to detail. More

by kosar.rachel Verified Customer Verified Customer

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Great service, fast and efficiant. Would recommend again. Amazing customer service. The staff is amazing and nice. Would recommend again. Amazing customer service. The staff is amazing and nice. More

by YARIKATY Verified Customer Verified Customer

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