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Stephanie Sanchez
Stephanie Sanchez at Sierra Honda

Stephanie Sanchez | Page 5

Service BDC Representative

Sierra Honda

821 E Central Ave
Monrovia, CA 91016

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4.8
90 Reviews
4.8

90 Reviews

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90 Reviews of Stephanie Sanchez

March 27, 2025

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Employee Rating

Always a pleasure working with Sierra Honda as they always take great care of me. Honest and hard working and friendly and prompt. More

by jbsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2025

Sierra Honda responded

Thanks for the love, JBSF! We're thrilled you always enjoy working with the Sierra Honda team for your automotive needs. We hope to be of service to you for many more years to come!

March 08, 2025

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Employee Rating

The service representative is Friendly,motivation,efficiency and accurate on estimated time. Also there has very tasty coffee. More

by TOMHSU16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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Mar 10, 2025

Sierra Honda responded

Tom, we're glad you enjoyed some excellent service as well as our good coffee during your visit! It is our priority to ensure accuracy, convenience, and comfort when you place your trust in our team. Safe travels until we see you again!

February 27, 2025

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The staff was courteous and was accommodating even though my appointment was later in the day they were able to take me in early. I appreciate that. More

by avalencia5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2025

Sierra Honda responded

Avalencia, Providing exemplary service is so important to us here at Sierra Honda and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were courteous, accommodating and took you in earlier than your scheduled appointment. We wish you safe travels until we meet again!

February 13, 2025

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Fast for what needed to be done! Thank you very much - see you next time bye! More

by DMWINNER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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Feb 14, 2025

Sierra Honda responded

We're delighted to hear that! Thank you for letting us know how pleased you were with our efficient service team. We wish you pleasant travels until we may be of service to you again!

February 02, 2025

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My home burned down in the Eaton fire, so my Civic still had a coating of ash inside and out. After my excellent routine servicing, I noticed my car was vacuumed and washed. I nearly cried from this wonderf More

by SSBRAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2025

Sierra Honda responded

We're so pleased this extra step made you happy! Thank you for taking moment to share your appreciation of our amazing service team. We wish you the safest of travels until we see you next time!

January 31, 2025

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Great service! It was a busy Saturday but the staff was able to keep me in the loop and provide effective communication as to what was being done on my vehicle. More

by ANTIGCHARLES20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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Jan 31, 2025

Sierra Honda responded

We are grateful for you leaving us this extraordinary review! We are pleased to know that our team kept you in the loop and provided you with effective communication on what was being done on your vehicle. We hope to serve you again in the future when the time comes.

January 21, 2025

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Employee Rating

I was greeted immediately upon arriving in the service drive and watched as each of my tires tread depth was checked. Overall, great service. More

by JuliusJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez

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Jan 22, 2025

Sierra Honda responded

Thank you for sharing what made this a great service visit, Julius! It is always our pleasure to ensure convenience and value when you place your trust in our team. We wish you the safest of travels until we see you next time.

January 10, 2025

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on time fast and professional , hot a car wash also. Had a recall chk up. More

by REPROMAN90015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Sierra Honda responded

Thank you for leaving us this amazing review! We are happy to know that our team was on time, fast and professional. Please do not hesitate to let us know how we may be of further service to you.

January 04, 2025

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Employee Rating

Kevin was helpful, nice, informative and a pleasure to do business with. However the service advisors seem overworked as it takes an extremely long time to be seen. It took almost half an hour just to drop More

by swhecox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Eng

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Jan 06, 2025

Sierra Honda responded

We sincerely apologize for any delays during your visit, and want you to know we appreciate your patience. Thanks for letting us know Kevin and the team provided you with their best support and insight during your time with us. Please feel free to contact me if you'd like to discuss any details of your experience. Thank you. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

January 03, 2025

Dealership Rating
Employee Rating

Excellent customer service Car is good, Kevin very personable and professional with excellent customer service More

by TSIGALA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Eng, Sally Estrada, Adam Lopez, Edgar Medrano-Hurtado, Mayra Neria , Charlie Li, Mayra Lopez

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Jan 03, 2025

Sierra Honda responded

Thank you! We're pleased you had another great service experience with us, and that Kevin made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

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