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Steffy Hernandez
Steffy Hernandez | Page 5
Service Consultant
Big Star Hyundai
17990 Gulf Freeway
Friendswood, TX 77546
149 Reviews
149 Reviews
Write a ReviewDealership Experience
5 yrs, 6 mos
Industry Experience
3 yrs, 10 mos
149 Reviews of Steffy Hernandez
Verified Customer
January 04, 2025
Big Star Hyundai has a Great service department, ask for Paul, he will get you in and out quickly. Paul, he will get you in and out quickly. More
by WISHART.DAVID
Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber , Kohl Young, zzKaleb zzChadwell
December 31, 2024
They did a good job and checked all my fluids made sure my suv was good the buying process was good and smooth and easy as well! my suv was good the buying process was good and smooth and easy as well! More
by Lesliespetsittingservices77546@gmail.com
Other Employees Tagged: Sean Opersteny, Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber, Jimmy Kirby , Kohl Young, zzKaleb zzChadwell
December 29, 2024
The customer service was terrible. There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answ There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answered the phone. Another family member called and got answers before I even did. I had to go to the dealership twice to ask about my car and they looked at my like I was talking nonsense. When I asked about a loaner car they stated they only did rentals and that it was a month long wait list. When I asked to talk to the manager, Stephanie stated that he was not there and that she would get a hold of another manager but never got one and left. I was told to come the following morning to speak to the manager. I got upset because it could’ve been a phone call conversation. I had to Uber 30 mins for them to tell me they could not help me. Overall, BIG STAR HYUNDAI is terrible at communicating with their clients. More
by cancholaleslie
Other Employees Tagged: Juan Vasquez , zzKaleb zzChadwell
December 29, 2024
Very professional friendly service and willing to answer your questions great service and professional friendly your questions great service and professional friendly More
by wlewis5719@gmail.com
Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber , Kohl Young, zzKaleb zzChadwell
December 29, 2024
Great service 😃. Everything was done in a timely manner, and service was very friendly! Thanks Everything was done in a timely manner, and service was very friendly! Thanks More
by JACKZMASTERS
Other Employees Tagged: Adrian Chapa, Juan Vasquez, Bryan Malave, Paul Davila, Jessica Harber , Kohl Young, zzKaleb zzChadwell
December 27, 2024
Big Star Hyundai was very helpful And efficient at meeting my needs and expectations for my purchase. meeting my needs and expectations for my purchase. More
by heathercrum1
Other Employees Tagged: Scott Kimbrough , Brandon Sandoval, Mo Shurafa
December 23, 2024
Bryan was excellent in providing everything I needed to get my vehicle inspected, he offered great customer service!!! get my vehicle inspected, he offered great customer service!!! More
by t-ivie
Other Employees Tagged: Adrian Chapa, Juan Vasquez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams
December 19, 2024
Always very helpful. Takes care of. All my concerns quickly. Makes the service process easy. Takes care of. All my concerns quickly. Makes the service process easy. More
by Reedsherrykay
Other Employees Tagged: Juan Vasquez , Kohl Young
December 19, 2024
Do not send me anymore surveys. You will not get a good review. I will never deal with big star Hyundai again EVER! You will not get a good review. I will never deal with big star Hyundai again EVER! More
by LILLIAN.MELGHEM
Other Employees Tagged: Durran Starks , Moe is a 5 star salesman! Good person great customer service
