Steffy Hernandez | Page 4

The service is really good and staff are very accommodating. I really did not make a mistake in going to this dealership to purchase my car because they give a good service. accommodating. I really did not make a mistake in going to this dealership to purchase my car because they give a good service. More

by Womanoffaith711 Verified Customer Verified Customer

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Completed most of the work. Had my car all day and did not run the diagnostic test they said they were going to do. Wanted to keep car over night and did not have a loaner car s Had my car all day and did not run the diagnostic test they said they were going to do. Wanted to keep car over night and did not have a loaner car so I could not leave it. Upon repairing my trunk they gouged it. Of course if I call them on it they will deny it. Also left the trunk area they repaired greasy. The scratched trunk really irritates me. More

by Hookemhornsrv Verified Customer Verified Customer

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This dealership is always been nice and kind to me treating me with respect and understanding. I thank you guys for all that you do.. treating me with respect and understanding. I thank you guys for all that you do.. More

by ninaw09 Verified Customer Verified Customer

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Exelent service! Muy buena atencion ! Los recomiendo , wxelene xjdkdkdkkd dkdkdkdkdk djdjdjjdd jdjdjdjjdfj jdjdjdjjddj kdkdkdkdirifjfnf. Jdjdjdjjf Muy buena atencion ! Los recomiendo , wxelene xjdkdkdkkd dkdkdkdkdk djdjdjjdd jdjdjdjjdfj jdjdjdjjddj kdkdkdkdirifjfnf. Jdjdjdjjf More

by Astridfly333 Verified Customer Verified Customer

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I went for an Oil Change and a Tire Rotation. They did a great job! They did a great job! More

by MS.ROBERSON39 Verified Customer Verified Customer

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Good job everyone. Everything works now. See you guys soon but hopefully not too soon Everything works now. See you guys soon but hopefully not too soon More

by ARAUJOGMARIA Verified Customer Verified Customer

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The dealership is ok. I normally don’t have any issues when I come here. I normally don’t have any issues when I come here. More

by Nakisha Verified Customer Verified Customer

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i had multiple issues with my new car since day 1. i wouldn’t recommend this dealership to the devil. scammers & will try to charge you for everything even when you have warranty/extended warranty. th i wouldn’t recommend this dealership to the devil. scammers & will try to charge you for everything even when you have warranty/extended warranty. they claimed my warranty ran out when my warranty is 100K miles. they couldn’t resolve my issues & tried to charge me for other problems i didn’t even mention. they gave me back my car with a new broken piece at the bottom, & a huge scratch that wasn’t there before i turned my car in. also the interest on the car is so high that i still owe $30K on a car that’s only worth $13K. putting me in an upside down situation. warranty dept & finance dept are no help. they do not care about their consumers, only the money they can take from you. they had the opportunity to do right by me but denied all accountability, responsibility & help. juan is a great employee, so is Bryan, Madison & Kaleb. but this is a horrible company. i wouldn’t recommend Big Star Hyundai to my enemies. i absolutely hate this company. they are for sure the absolute worst dealership i’ve ever dealt with. More

by Jasmine Verified Customer Verified Customer

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Terrible experience, people that work in customer facing roles should actually like talking to customers. When you come to get your car serviced the odds are you are going to pay, typically a lot. The ser roles should actually like talking to customers. When you come to get your car serviced the odds are you are going to pay, typically a lot. The service tech should greet customers with a smile, act like they want to hep the customer, and above all be empathetic. Our tech looked like she hated being there, no smile, my wife and I said good morning, no good morning back and then proceeded to go about her job like a robot. We ended up taking our service to Sterling McAll Hyundai. The tech that helped us should be given a medal in customer service skill and Big Star should ask him to come do a training or their team. When we initially dropped the care off for assessment we received one phone call with an update the same day, we then attempted to use the text message system and call, leaving voicemails, and no one replied to us for 3 days. The excuse given was that she was off and the other gentleman we called was also off. No apology, no thinking that is a bad experience for customers, that they should be able to have some contact them about a vehicle repair. I good go on, but you get the gist. More

by GFBUTLER Verified Customer Verified Customer

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Big Star Hyundai always offers a great customer service . They always keep me on the loop on everything they do to my truck They always keep me on the loop on everything they do to my truck More

by jennygarcia901 Verified Customer Verified Customer

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