Simon Chan | Page 8

All was good except having to wait on the service adviser when there was plenty of people that could have helped me instead of waiting on him. when there was plenty of people that could have helped me instead of waiting on him. More

by patty1992white Verified Customer Verified Customer

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Simon is very professional. Drive up service is typically 1 hour for oil change and tire rotation, decent waiting area for clients. Drive up service is typically 1 hour for oil change and tire rotation, decent waiting area for clients. More

by JOEMARCHETTI Verified Customer Verified Customer

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Simon and his team took care of me quickly and gave me a great price on my new tires great price on my new tires More

by DAVIDBRINKLEY91 Verified Customer Verified Customer

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I’ve been taking my vehicles to Toyota dealerships across Metro Atlanta for years, and this was one of the worst service experiences I’ve had. I brought my truck in and told them exactly what was wrong: t Metro Atlanta for years, and this was one of the worst service experiences I’ve had. I brought my truck in and told them exactly what was wrong: the low-pressure Schrader valve on the A/C system is bad and leaking. I also explained that the system needed to be drained and recharged. They later called me to say the Schrader valve is bad and the system needs a recharge. In other words, they just repeated what I already told them. Then they charged me a $90 diagnostic fee and quoted $375 to do the work. That same job is $250 at Marietta Toyota and $169 at most independent shops. This isn’t just about pricing. It’s about how they treat people. Every time I’ve come to this dealership, the service advisors seem rushed, uninterested, and more focused on pushing me through the system than helping me get my vehicle fixed right. It’s a pattern, not a one-off. More

by selliott2030 Verified Customer Verified Customer

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I took my 2022 manual Tacoma in for issues revolving around shifting in and out of gear. I suspected it was either the clutch or slave cylinder. Toyota stated that I needed a new clutch and transmissi around shifting in and out of gear. I suspected it was either the clutch or slave cylinder. Toyota stated that I needed a new clutch and transmission. I paid for the clutch, Toyota covered the transmission. I fully believe the transmission was fine and Toyota just wanted to scam corporate out of warranty work hours. After repairs my Tacoma never felt the same and was very difficult to shift while driving. I took it back to service stating that I believe the slave cylinder is bad. They kept it for a few days and kept implying that there was nothing wrong with the vehicle. After giving up on them to find a solution, I asked them to replace both the master and slave cylinders for the transmission. I had to pay for it out of pocket. But once I got my truck back the second time, it drives much better. Toyota failed to diagnose the issue, told me there wasn’t a problem at all, and one of the technicians STOLE my lug wrench while my truck was in for service. Had I known the service department would be so shady and dismissive, I would’ve bought my Tacoma from another dealership. Proceed with caution. Don’t fully believe their service advisors. They lack proper training and likely can’t help you unless you can diagnose the issue yourself. They may likely steal your belongings as well. More

by Timcolston Verified Customer Verified Customer

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Everyone and everything was wonderful. Raven is a fantastic service advisor and I highly appreciate the professionalism and courtesy of the employees at Cobb County Toyota! Raven is a fantastic service advisor and I highly appreciate the professionalism and courtesy of the employees at Cobb County Toyota! More

by michaelnemati Verified Customer Verified Customer

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Simon seemed to get frustrated fairly easily when we were talking. But overall, he did a good job and my car service was finished on time. talking. But overall, he did a good job and my car service was finished on time. More

by KAHNMAN3 Verified Customer Verified Customer

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My husband was text upon completion of work not me. Verified my number also. Waiting Verified my number also. Waiting More

by JNMKENDALL81 Verified Customer Verified Customer

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Simon was very nice and helpful I will definitely go back to Toyota because of him ! to Toyota because of him ! More

by BASFAW Verified Customer Verified Customer

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I always have a good experience. That’s why I continue to come back and buy my cars from Toyota. That’s why I continue to come back and buy my cars from Toyota. More

by SZAZZARA Verified Customer Verified Customer

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