Simon Chan | Page 50

We have had constant problems with the radio / infotainment system from the day we bought the car. The most recent service tech we visited contacted Toyota and after diagnostics Toyota determined infotainment system from the day we bought the car. The most recent service tech we visited contacted Toyota and after diagnostics Toyota determined we needed a new radio / infotainment system to be replaced under warranty. However, several weeks have past since then and the new unit has not arrived. This dealership appears to have very little interest in resolving our warranty-covered problem. One of the employees there told us that "Toyota can't afford to just replace radios" or something to that effect even after acknowledging the system was malfunctioning and is under warranty. For that reason I cannot recommend this dealership to anyone at this time. This problem has been dragging on for months with no resolution so far. We have no functioning radio or bluetooth since we bought the car in February (it's June now). I think the service tech is doing a good job and is trying to get the problem resolved, so I don't have any complaints about the service rep specifically. But no one knows when the new radio will arrive, apparently. I hope that will clear up soon. More

by RODY.CUNNINGHAM Verified Customer Verified Customer

Print

Everyone is awesome at Cobb County Toyota. The staff is extremely helpful in every department.I have bought 14 cars at that dealership and never had a bad experience. The staff is extremely helpful in every department.I have bought 14 cars at that dealership and never had a bad experience. More

by TLINTNERMD Verified Customer Verified Customer

Print

As always , a great experience! Very fast and helpful service. Carlos Ortega is the best! Very fast and helpful service. Carlos Ortega is the best! More

by MARK.KLIGERMAN Verified Customer Verified Customer

Print

Simón is the best ! From the moment I called to when I got there he was very informative and helped me get my tired replaced quickly. Thank you for your excellent cust From the moment I called to when I got there he was very informative and helped me get my tired replaced quickly. Thank you for your excellent customer service Simon. More

by brenda.mtz1985 Verified Customer Verified Customer

Print

Cobb County Toyota does an excellent job of servicing my car. They fix only what needs to be fixed, and don't try to upsell me. Simon was very professional and kept me well informed! car. They fix only what needs to be fixed, and don't try to upsell me. Simon was very professional and kept me well informed! More

by CJBENNETT73 Verified Customer Verified Customer

Print

Kept me informed of actions and expected completion dates. Showed me and explained to me the issues and possible outcomes. dates. Showed me and explained to me the issues and possible outcomes. More

by kaverett Verified Customer Verified Customer

Print

Carlos and the other are all ways pleasant and friendly. They take of the customers. They take of the customers. More

by tbm691 Verified Customer Verified Customer

Print

Simon Chan was absolutely wonderful to work with. By telephone and in person, he was patient, courteous, and so helpful! By telephone and in person, he was patient, courteous, and so helpful! More

by COBURNSHAW Verified Customer Verified Customer

Print

Professional and efficient got my car in and out in under an hour. Easy to deal with an hour. Easy to deal with More

by wolfns78 Verified Customer Verified Customer

Print

Professional. Honest. Easy to work with and schedule services. Service Dept. is World Class. Service Dept. waiting lounge is Excellent. New car inventory?... meh. Honest. Easy to work with and schedule services. Service Dept. is World Class. Service Dept. waiting lounge is Excellent. New car inventory?... meh. More

by PHILANDTANYAPEARCE Verified Customer Verified Customer

Print