Simon Chan | Page 30

Carro perfeito! Atendimento excelente! Pessoas educada e atenciosas , fui bem tratada mesmo sendo imigrante, me senti muito bem Atendimento excelente! Pessoas educada e atenciosas , fui bem tratada mesmo sendo imigrante, me senti muito bem More

by DANIELE Verified Customer Verified Customer

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I was a little early for my appointment. Simon was at lunch and Katie stepped in to help him out and got the process started. Thank you Katie for being a team player. When my car was done Si Simon was at lunch and Katie stepped in to help him out and got the process started. Thank you Katie for being a team player. When my car was done Simon made sure I was taken care of and even offered to bring my car to a cover area since it started raining. They had me in and out in less time than estimated. Thank you both and the auto tech for being quick and efficient. More

by metamarie80 Verified Customer Verified Customer

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I was satisfied with my service and with Simon Chan. He is always attentive and I have complete confidence in him. He is always attentive and I have complete confidence in him. More

by GHCJKC Verified Customer Verified Customer

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Simon & his technicians are well trained & knowledgeable. Great communication. Easy to chat with and very friendly.Rental car desk staff also very efficient and helpful. knowledgeable. Great communication. Easy to chat with and very friendly.Rental car desk staff also very efficient and helpful. More

by slammert Verified Customer Verified Customer

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Simon always takes care of me when I bring my car in for routine maintenance. He's the best! routine maintenance. He's the best! More

by SIDNEY K Verified Customer Verified Customer

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Always easy and very professional! Simon always does his best and I appreciate his hard work and attitude!!!! Simon always does his best and I appreciate his hard work and attitude!!!! More

by DALPAA1962 Verified Customer Verified Customer

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Quick, easy, done right the first time. Simon is great to work with. Practical, knowledgeable and no hard sell. Simon is great to work with. Practical, knowledgeable and no hard sell. More

by zakeman Verified Customer Verified Customer

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They were a little slow for someone who had a appt. Apt. was at 10:45, arrived at 10:30, didn’t leave until 1:15pm Apt. was at 10:45, arrived at 10:30, didn’t leave until 1:15pm More

by winlowfel Verified Customer Verified Customer

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The guys at Cobb County Toyota always take prompt and courteous care of me on every visit. Although a phenomenal amount of folks show up for service, a two hour wait time or less is not bad at all. courteous care of me on every visit. Although a phenomenal amount of folks show up for service, a two hour wait time or less is not bad at all. More

by Gil Rodriguez Verified Customer Verified Customer

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I've been taking my Toyota to this dealership for 8 years and this is the first time I've been extremely disappointed. I gave 3 stars because the service was good but the customer service was bad. When I cal and this is the first time I've been extremely disappointed. I gave 3 stars because the service was good but the customer service was bad. When I called the service department and stated I needed an appointment for my 90,000 mile service, I was told I couldn't make an appointment as it was on a first come first serve basis. I've always been able to make appointments for major maintenance servicing that involved more than an oil change. I called again the next day and was told the same thing; no appointment could be made and it would be on a first come first serve basis. When I took my vehicle in for the service, Mr. Chan told me it would have been better if I had made an appointment as this service would take awhile. After explaining my 2 previous calls to the service department and what I was told on both calls, he replied, "you talked to the call center" and they gave me the wrong information. Obviously, the call center needs to be retrained on the correct procedures for service appointments. More

by vanfamily Verified Customer Verified Customer

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