Simon Chan | Page 27

this is the first unacceptable experience I have had at Cobb Co Toyota. Appointments aren't made for normal maintenance. I have always been able to get in/out for service in a very reasonable amount of tim Cobb Co Toyota. Appointments aren't made for normal maintenance. I have always been able to get in/out for service in a very reasonable amount of time so wait on my car. Simon estimated a 2 hour wait which is fine. He did offer a rental car but I declined. Simon kept me updated as best he could but my wait was 5 hours. More

by 99debcook Verified Customer Verified Customer

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5000 mile service was done in 10 minutes! Very friendly, professional, and informative of all my options. highly recommend Very friendly, professional, and informative of all my options. highly recommend More

by AKAPPEL Verified Customer Verified Customer

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I purchased my car from this location with Jonah Amlett and was serviced with Simon since day one. I appreciate them both. Simon is THE MAN! Thanks Simon. and was serviced with Simon since day one. I appreciate them both. Simon is THE MAN! Thanks Simon. More

by SP42690 Verified Customer Verified Customer

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Simon was extremely friendly and helpful. He took his time to explain everything to me. He took his time to explain everything to me. More

by BAGHERIS Verified Customer Verified Customer

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Brought my car in for service and was greated after about 10 minutes. I had an appointment and the work was good. When I came to pick up my vehicle I asked Simon Chen about checking out since my advisor wasn 10 minutes. I had an appointment and the work was good. When I came to pick up my vehicle I asked Simon Chen about checking out since my advisor wasn’t there. He was very rude and tarnished my whole experience. He didn’t have time to help a customer and was very rude about waiting for my advisor to return. Meanwhile another employee helped me get checked out. I left thinking what a jerk he was. Going to a competitor to look at a new Highlander next week. More

by WWMW24 Verified Customer Verified Customer

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Doing business with Cobb County Toyota Sales and Service is a pleasure. Simon Chan is a very competent & professional Service Advisor. He treats all of his customers fairly. I look forward to having both is a pleasure. Simon Chan is a very competent & professional Service Advisor. He treats all of his customers fairly. I look forward to having both of our Toyota vehicles serviced under the supervision of Simon Chan. More

by BOBRAMSEY Verified Customer Verified Customer

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Great service dept. That gets it done right! I feel comfortable having my Tacoma maintained here. That gets it done right! I feel comfortable having my Tacoma maintained here. More

by john.winch43 Verified Customer Verified Customer

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I am not sure that I have ever been spoken to on the phone from a business the way that I was when Todd Pluger, the service department manager, got involved with my situation. He proceeded to speak over phone from a business the way that I was when Todd Pluger, the service department manager, got involved with my situation. He proceeded to speak over me to tell me about how busy he was instead of trying to help me, a loyal customer. I was attempting to figure out what exactly happened during my service appointment as I wasn’t communicated with clearly from the beginning about my situation. I assumed I would have been taken care of better than I was. That’s on me…I guess. Communication was terrible throughout my whole experience from top to bottom. More

by Unhappycustomer Verified Customer Verified Customer

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I’ve been a satisfied customer for almost 25 years. My family continues to receive great service. My family continues to receive great service. More

by kayb_777 Verified Customer Verified Customer

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Quick good helpful fast yes toyota truck word goes here to finish req min number to finish req min number More

by wryanward Verified Customer Verified Customer

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