Simon Chan | Page 26

It was easy, and they were finished in less time than anticipated. Very professional and helpful. anticipated. Very professional and helpful. More

by AWPEG2067 Verified Customer Verified Customer

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Always strong with their service, I've trusted them for many, many years. I'll continue to trust their customer treatment. many, many years. I'll continue to trust their customer treatment. More

by mhart77 Verified Customer Verified Customer

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Simon was excellent. He went above and beyond explaining, in laymen's terms, what was done to my car! He went above and beyond explaining, in laymen's terms, what was done to my car! More

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The customer service and service staff are professional and inefficient. They kept me update on the status of my Toyota Corolla Cross's service. I have been very please. They are always busy but everything and inefficient. They kept me update on the status of my Toyota Corolla Cross's service. I have been very please. They are always busy but everything always seems to go smoothly. More

by Robin de la Llama Verified Customer Verified Customer

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Horrible experience from getting an appointment to getting waited on when we arrived for our appointment. All for nothing in the end as no work was completed. No one had time for our appointment on a getting waited on when we arrived for our appointment. All for nothing in the end as no work was completed. No one had time for our appointment on a warranty issue. Will never be back after using this dealership for more than 30 years. More

by dpvtxr Verified Customer Verified Customer

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Great service and concern with the repair that was received, the service techs did not complete the assembly of all of the parts , I will need to make another trip to get this resolved, but no problem received, the service techs did not complete the assembly of all of the parts , I will need to make another trip to get this resolved, but no problem in doing this,, always have great service More

by SGILBERT020152 Verified Customer Verified Customer

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I have been a customer since they open. My first purchase was made in 1992. My first purchase was made in 1992. More

by DUWANNA.THOMAS Verified Customer Verified Customer

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Issue handled quickly. I had to call and got assistance/advice on the maintenance issue (how to get the car TO the dealership), which was very helpful. I didn't catch the n I had to call and got assistance/advice on the maintenance issue (how to get the car TO the dealership), which was very helpful. I didn't catch the name of the people that helped me over the phone. More

by cstory1 Verified Customer Verified Customer

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I was a long time customer my final words with your service manager was ‘we won’t be back” His reply was “If you never come back I’ll pay for it myself.” So yeah done with your dealership. service manager was ‘we won’t be back” His reply was “If you never come back I’ll pay for it myself.” So yeah done with your dealership. More

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Dear Cobb County Toyota Management, I am writing to share a deeply disappointing experience my friends had at your dealership, which I find unacceptable as a repeat customer. I recommended that they share a deeply disappointing experience my friends had at your dealership, which I find unacceptable as a repeat customer. I recommended that they visit Cobb County Toyota to purchase a new car. They found a car they loved, signed all the paperwork, and were waiting on finance. They even had a check in hand, ready to complete the purchase. However, during this time, another salesman entered the office, asked if their salesman had the keys, and then snatched the keys from his hand, claiming he had sold the car online an hour earlier. His manner was aggressive and extremely rude, leaving my friends in disbelief. They were taken aback by this other salesman’s attitude and complete lack of professionalism. To make matters worse, there was no sales manager available to address them or the situation. When I called the sales manager myself, I was met with a defensive attitude. He justified the rude salesman’s behavior by saying he had been with the dealership for 15 years and that my friends should have asked for him. He also suggested that if I no longer wanted to do business with Cobb County Toyota, that was fine. As a loyal customer, I am appalled by this treatment. Referring a close friend to your business only to have them treated so poorly is unacceptable. The lack of corrective action or concern from the sales manager explains why the salesman felt justified in his behavior. I hope you take this feedback seriously and address these issues to prevent such incidents in the future. More

by PRAYERWALKER4U Verified Customer Verified Customer

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