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511 Reviews of Simon Chan
Verified Customer
July 03, 2025
I went in to get a 6 month oil change after purchase, and was denied. Simon said "no problem", and I was not told otherwise. I was shocked to see the invoice stating no oil change. So, I called service th was denied. Simon said "no problem", and I was not told otherwise. I was shocked to see the invoice stating no oil change. So, I called service the next day, and was told I had to wait for 10k miles. More
by KUBALA605
July 03, 2025
This dealership is shady. They can’t be trusted. When you call the number listed, they should inform you that you are not speaking to a worker at that location, it’s a call ce They can’t be trusted. When you call the number listed, they should inform you that you are not speaking to a worker at that location, it’s a call center. So they “muck up” many protocols and procedures that the actual dealership has. They tell you incorrect info like they know. They u get to the dealership and it’s all wrong info. More
by ARKBOYD
July 02, 2025
I have been coming to Cobb County Toyota since 2016 and generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations, scope of repair recommended by the service tech changed after discussing their original troubleshooting, and the suggested repair seemed like overkill just to restore cold air to the truck cabin. After declining the repair, I am fine with the $90.00 assessment fee, but when I picked up my truck the following morning, someone left my rear, driver side window partially down and it resulted in the rear of the cab drenched with water from a heavy thunderstorm the night before. With how uninviting and busy all the service hosts were that morning, I was too disgusted to go back in and voice my complaint. The overriding concern is that your techs should be trained to fix the single part that is broken on a system and not replace the entire system at risk of getting a call back for a recurrence of the original issue. If that is the philosophy behind it, why not just scrap the whole truck and replace it, just to be on the safe side. Your team has to be better than this. More
by rcaveney
Other Employees Tagged: JC Cooper
July 02, 2025
A job that was quoted to take two hours took four. I attempted to get an update via their text service (which they requested use via text when you check in). No response. When I went to the desk I was I attempted to get an update via their text service (which they requested use via text when you check in). No response. When I went to the desk I was then told “they needed to top off the fluids and take it on a test drive”. I could see the car sitting in the bay. The hood was down. Sure. It was the ready a few minutes later. Was it a ghost test drive? More
by McDonald.summer
Other Employees Tagged: David Cobb
July 01, 2025
My 1st visit to the Service Center. Simon cheerfully greeted me and took care of my we owe you. It was fast. I asked Simon if he could be my person in Service and he has obliged. Lookin Simon cheerfully greeted me and took care of my we owe you. It was fast. I asked Simon if he could be my person in Service and he has obliged. Looking forward to excellent service and no headaches with my new Toyota More
by STACIE7735
Other Employees Tagged: Jordan Richards, Bernard Faulk
June 27, 2025
Simon let me down. He said he would move things along when I arrived at my appointment at 12:40. He assured me he would handle resetting the maintenance reminder himsel He said he would move things along when I arrived at my appointment at 12:40. He assured me he would handle resetting the maintenance reminder himself if iit wasn’t done by the tech. By a little after 3 pm I still hadn’t heard from him. I texted him to ask him about when my car might be ready and got no response. I walked over to.an intake lady she went to his desk for me as Simon wasn’t there. The keys and paperwork were sitting on his desk. She covered for him saying the car was just finished. I signed paperwork and headed ti my car. When I looked at the printout it showed 2:01 pm!!!! I wonder when he would have contacted me had I not gone out and asked about the car. I’ve been coming to this dealership for a long time and have never been treated this way. Pretty sad. I will come back for service but do y want him to be my service writer. More
by JUDYFINKELSTEIN
Other Employees Tagged: JC Cooper
June 27, 2025
My first time using the service department, it was okay. They kept me informed on the status of my vehicle. They kept me informed on the status of my vehicle. More
by ADRIENA3000
Other Employees Tagged: Austin Meek, Katie Fuller
June 20, 2025
Simon was wonderful; car was done when he said it would be, very personable. Unfortunately, my car was returned to me (after tire rotation at 6,000 miles) with two small scratches on the driver's door. W be, very personable. Unfortunately, my car was returned to me (after tire rotation at 6,000 miles) with two small scratches on the driver's door. When I showed them to "Zach", he repeatedly told me, "that did not happen here." He was aggressive and rude, and as a result, Cobb County Toyota will never get my business again. Also, I have NEVER been to a dealership for service and had to WALK to get my car. In my experience, the car is ALWAYS driven back into the service bay for the customer's convenience. More
by SherryRosen
Other Employees Tagged: Zach Claybrooks
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