Simon Chan | Page 12

My first time using the service department, it was okay. They kept me informed on the status of my vehicle. They kept me informed on the status of my vehicle. More

by ADRIENA3000 Verified Customer Verified Customer

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Simon was wonderful; car was done when he said it would be, very personable. Unfortunately, my car was returned to me (after tire rotation at 6,000 miles) with two small scratches on the driver's door. W be, very personable. Unfortunately, my car was returned to me (after tire rotation at 6,000 miles) with two small scratches on the driver's door. When I showed them to "Zach", he repeatedly told me, "that did not happen here." He was aggressive and rude, and as a result, Cobb County Toyota will never get my business again. Also, I have NEVER been to a dealership for service and had to WALK to get my car. In my experience, the car is ALWAYS driven back into the service bay for the customer's convenience. More

by SherryRosen Verified Customer Verified Customer

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My 2023 Rav4 XSE Hybrid was having random issues with front viewing camera (one above the rearview mirror) which was causing several random safety faults with the vehicle. Back in May, I met Simon Chan front viewing camera (one above the rearview mirror) which was causing several random safety faults with the vehicle. Back in May, I met Simon Chan when I brought my Rav4 in for 30K service. I decided to stick with him and build a relationship with him on service versus seeing other service writers on every visit that I make. Simon has been great and I appreciate working with him. The shop was able to definitively diagnose the issue to be the front camera and replaced it. So far, I have driven the car for 30 minutes without issues. Previously, after 10 - 15 minutes, the car would start to display safety system errors. So far so good and hoping it will stay that way. More

by JTOMKIEWICZ Verified Customer Verified Customer

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On time and explain what i need to be done easy way Simon was always kind and great employ good to have toyota and customer. Great employed. Simon was always kind and great employ good to have toyota and customer. Great employed. More

by michongholmes Verified Customer Verified Customer

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Great customer service, and love the detailed explanations! I would recommend having snacks or candy in the waiting area. explanations! I would recommend having snacks or candy in the waiting area. More

by AR Verified Customer Verified Customer

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Simon was very helpful. They got the service done quickly. I appreciate it as always They got the service done quickly. I appreciate it as always More

by SVENDETKO Verified Customer Verified Customer

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Failed to tell me I needed my tires changed so i had to find out when I went to service my car find out when I went to service my car More

by chichi.nwaogwugwu Verified Customer Verified Customer

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The skid plate was not put on after I had my oil change yesterday. It was missing a bolt and had to take it back to get put on correctly. I appreciate the fastness of the guys changing oil. But when they d yesterday. It was missing a bolt and had to take it back to get put on correctly. I appreciate the fastness of the guys changing oil. But when they don’t secure everything back correctly could be expensive. Quality over quantity More

by VALBOWEN35 Verified Customer Verified Customer

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Professional, friendly service. Upfront and reasonable pricing. No appointments required. Prompt service with good operating hours. Upfront and reasonable pricing. No appointments required. Prompt service with good operating hours. More

by mgitau Verified Customer Verified Customer

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Simon was knowledgeable when answering my questions and offering service options, especially when he saw that all of my tires needed replacing. I would love to have him as my service representative again! offering service options, especially when he saw that all of my tires needed replacing. I would love to have him as my service representative again! More

by Tiana0555 Verified Customer Verified Customer

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