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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas
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Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
373 Reviews
4.9

373 Reviews

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373 Reviews of Shelly Jackowski

February 23, 2025

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Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 21, 2025

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Shelly Jackowsky has been my Service Representative since 2005, and has consistently been responsive to my service needs. In addition, she has always gone above and beyond to ensure prompt completion of repa More

by cornwellRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2025

Norm Reeves Toyota Dallas responded

Twenty years is quite a partnership for you and Shelly! That's amazing and shows how fantastic Shelly is at her job. We're so happy that you shared this with us and have been satisfied with our other team members as well. Thank you so much!

February 21, 2025

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Employee Rating

It’s all about the people and Shelly was fantastic if I had still was in business I d try and hire her away friendly knowledgeable and listens More

by travistiner747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2025

Norm Reeves Toyota Dallas responded

You can't have Shelly! We love the care that she puts in everything she does for our customers. We appreciate you giving her this shout-out and hope that we see you again. Feel free to request Shelly for your next service appointment. Thank you!

February 21, 2025

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Service department makes the difference Now this pisses me off to be forced to keep typing More

by larryloffutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2025

Norm Reeves Toyota Dallas responded

We rely on customer feedback to ensure we're on target for service, Larry. If you voice your concerns, we can make improvements where necessary. Thanks for stopping by!

February 19, 2025

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Professional,timely,pleasant invironment. Personnel was warm,accommodating,up front and transparent.I like the abrebiated informative incounter .Please keep the efficient process.Thank you. More

by OFELIAEADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justin Auchter

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Feb 20, 2025

Norm Reeves Toyota Dallas responded

Your words amaze us! We appreciate you pointing all the elements of quality service. If you have any concerns, please feel free to reach out to us as we value customer feedback. Thank you!

February 19, 2025

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I did not bring my Toyota, but I have always used Toyota Service. Service Center has always been great. Thanks Toyota. More

by dmackey_ardyss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Feb 20, 2025

Norm Reeves Toyota Dallas responded

We hope to welcome you back someday for Toyota service! We do appreciate your five-star review. Thanks so much, and remember that you can schedule an appointment online!

February 18, 2025

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Shelly is always on point and gives A1 services for all her customers 5 stars always for Shelly. More

by SHERRY59B
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Norm Reeves Toyota Dallas responded

We all love Shelly and are happy that you do too, Sherry! Is there anything that we can do to provide you with a five-star experience next time? Feel free to let us know as we rely on customer feedback to see what we could improve or add. Thanks so much, and we hope to see you next time!

February 18, 2025

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Lost its family feeling as a dealership! Just a business now. Not impressed overall now. More

by briancolwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Norm Reeves Toyota Dallas responded

While we're disappointed that you were dissatisfied with your service appointment, we appreciate you letting us know, Brian. This will help us to investigate what we could be doing better. If you have any specific suggestions, please reach out to us. Thank you.

February 17, 2025

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Employee Rating

New ownership at this location appears to have increased "business traffic" considerably. Shelly is a very. Customer friendly and professional service writer. More

by thomashpk520
Workmanship
Service Time
Recommend Dealer
Yes
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Feb 17, 2025

Norm Reeves Toyota Dallas responded

All business is good business, Thomas! We hope to provide a high level of service to trusted customers like you. Shelly is a fantastic member of the team, and we are lucky to rely on her to provide that type of service. If you'd like to request her again, please feel free to do so. Thank you!

February 17, 2025

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Employee Rating

Shelly is the reason I’ve had 5 Toyotas and serviced for over 20 years. She’s a rockstar! More

by AFFRILLERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Norm Reeves Toyota Dallas responded

So, does that equal every four years you've upgraded your car? That's awesome! We're flattered that you've been sticking with us for more than two decades. Shelly should have her own fan club! We appreciate her and appreciate this review. Thanks for stopping by, and cheers to 20 more years!

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