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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
310 Reviews
4.9

310 Reviews

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310 Reviews of Shawn Hooe

February 12, 2026

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Employee Rating

They took good care of me and the issue was resolved. They made sure to do the job well and to do the right thing without fighting about it. More

by chrisco1928
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 12, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Truly appreciate your thoughtful feedback, Chris! I'm happy to hear that we were able to take good care of you and resolve the issue effectively. At James Wood Chevrolet Buick GMC Decatur, we strive to ensure our customers have a positive experience. I appreciate your feedback, and we look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 12, 2026

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Employee Rating

Great service with exceptional customer service and great members working to help assist one’s needs More

by DSANDATE42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krista

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Feb 12, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Many thanks for this kind review! We at James Wood Chevrolet Buick GMC Decatur are thrilled to hear that you experienced great service and exceptional customer care. Our team works hard to assist our customers, and your feedback is greatly appreciated. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 10, 2026

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I dropped my car off for an oil change. I was greeted upon arrival and my service agent came right out to speak to me. They messaged me when it was done and I came back to get it. It too More

by JANDMFLYNT
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Feb 10, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I am thrilled to hear about your positive experience with our team at James Wood Chevrolet Buick GMC Decatur. It's great to know that Shawn provided you with excellent service during your oil change and took care of your tire as well. We appreciate your kind words and hope to see you again soon for any future service needs. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 07, 2026

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Bob Miller has been really great for keeping me informed of the inventory and great offers and the service department is great too!! More

by TOMMILLER6160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

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Feb 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Tom! I'm thrilled to hear that you've had a positive experience with our inventory updates and offers, as well as our service department at James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and look forward to assisting you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 06, 2026

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Everything is so easy when working with Karen and James Wood! It is such a smooth process. More

by aeduncan27
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Pattison, Krystal Gipson

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Feb 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that you found the process easy and smooth while working with Karen at James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 05, 2026

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I have purchased several Trucks from James Wood Chevrolet with Derek Ward being the salesman making the deal. I get good deals and service at this dealership that is an hour away from my home, must be a good More

by jksdad1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward, Dason Howard

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Feb 06, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your experience with us, Jim! I am thrilled to hear that you've had such positive interactions at James Wood Chevrolet Buick GMC Decatur, especially with Derek. It's wonderful to know that our team is able to provide you with great deals and exceptional service, even from an hour away! We appreciate your loyalty and look forward to assisting you again in the future. Safe travels, and see you next time! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 31, 2026

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Wonderful experience from beginning to end. Everyone was very professional, knowledgeable and helpful! Highly recommend! More

by CIMERCER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that you had a wonderful experience at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide professional and knowledgeable service, and your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 31, 2026

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Employee Rating

Typical visit to James Woods. In, service completed, out with no issues. Fast, professional service every time. You can't ask more than that. More

by LAZYHORSERANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm thrilled to hear that your visits to James Wood Chevrolet Buick GMC Decatur have been consistently fast and professional. Your satisfaction is our top priority, and we appreciate you sharing your experience. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

January 27, 2026

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I was treated really good and my vehicle was ready when was told it would be ready. More

by SANDBHENSLEY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Sand! I'm thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur and that your vehicle was ready when promised. We appreciate your feedback and look forward to seeing you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 23, 2026

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Employee Rating

Not that much to say over normal service expected. .enough said, pretty standard service okay.. More

by TRAILERGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I appreciate you taking the time to share your thoughts about your experience at James Wood Chevrolet Buick GMC Decatur. It’s our goal to provide consistent and satisfactory service, and I'm glad to hear that we met your expectations. If there's anything specific you think we could improve upon, please feel free to reach out to me directly. Your satisfaction is important to me. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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