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Shannon Sousa
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Shannon Sousa
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
232 Reviews
Dealership Experience
20 yrs, 4 mos
Industry Experience
21 yrs, 4 mos
Languages Spoken
English
232 Reviews
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232 Reviews of Shannon Sousa
November 22, 2024
Buying the VW GTI at Dirito Brothers was a very good experience. The sales staff explained all of the cars features. They answered all of our concerns and were very polite. We had a great experience. experience. The sales staff explained all of the cars features. They answered all of our concerns and were very polite. We had a great experience. More
by ALLPHIN
Verified CustomerOther Employees Tagged: Augusto”Gus The Bus” Davila, John Benitez, Sean Thomas
November 17, 2024
Sean represents Dirito Brothers in a very professional way. Shannon oversees and makes appearances, personalizes her interaction and seems to know what is going on. It is convenient to make an online appo way. Shannon oversees and makes appearances, personalizes her interaction and seems to know what is going on. It is convenient to make an online appointment. 1PM appointments are good for me, and I like to wait for simple services. 1PM never works for the dealership, when you get there. Please don't offer 1 PM appointments, when the dealership doesn't want to offer and can't deliver.. More
by ERMMP
Other Employees Tagged: Marina Felix, Sean Thomas
September 21, 2024
Knowledgeable, courteous and friendly staff. Great to work with. Easy to book service appointments. Kept to timelines. Great to work with. Easy to book service appointments. Kept to timelines. More
by JAN.GURSKE
Other Employees Tagged: Kevin Hubert
September 16, 2024
Always the best service at Dirito Brothers. The reason why I will never go anywhere else. The reason why I will never go anywhere else. More
by SIMPSIONI
Other Employees Tagged: David Dirito
August 26, 2024
Always a pleasure doing business with Dirito Brothers. Couldn't be happier with the service department. Couldn't be happier with the service department. More
by eric.throne.csr
Other Employees Tagged: Jeff Rosen, David Dirito, Augusto”Gus The Bus” Davila , Kevin, Marina, Sean.
June 28, 2024
Long time happy customer. Always appreciate Kevin and Shannon - best customer service and great people! Always appreciate Kevin and Shannon - best customer service and great people! More
by THEDETRES
Other Employees Tagged: Kevin Hubert
May 27, 2024
Every there is a profesional marina was great explained the service keeping me informed about the service done on time sales was also friendly the managers too said hello to the DiritoBrosVW always soo war the service keeping me informed about the service done on time sales was also friendly the managers too said hello to the DiritoBrosVW always soo warm Making you feel soo comfortable with a smile thank you to all great service recommend you take your VW you will love it ! More
by Sedan Man
Other Employees Tagged: Jeff Rosen, Sterling Daniels, Ron Simi, Augusto”Gus The Bus” Davila, John Benitez, Andres Garcia, Marina Felix, Zack Tziolis, mike raff
April 17, 2024
I’ve had some questionable feelings about past visits. But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video exp But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video explaining what’s okay with the car and what was wrong. I appreciate Marina and those who helped me because as a college student who pays for my own expenses this visit was crucial. More
by Cheyenne Byrd
Other Employees Tagged: Marina Felix, friendemic friendemic , Everyone at the reception/payment desk
April 17, 2024
Dan made the appointment on the phone and gave clear instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up. More
by ERMMP
Other Employees Tagged: Marina Felix, Sean Thomas
March 30, 2024
Every single person at Dirito Bros. delivers kindness and endless expertise, Their persistence in chasing down mechanical mysteries is unparalleled! Twenty-five years of thoughtful care delivers kindness and endless expertise, Their persistence in chasing down mechanical mysteries is unparalleled! Twenty-five years of thoughtful care from purchasing our two cars to servicing. Thank you! More
by LADUNBAR
Other Employees Tagged: David Dirito, Kevin Hubert , Marina Felix , “Saab Doctor” Jim
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