Shannon Sousa

I had a car repair emergency. Kevin calmed down my anxiety and handled the situation with high professionalism and knowledge. At that moment I knew my car was in good hands. The Kevin calmed down my anxiety and handled the situation with high professionalism and knowledge. At that moment I knew my car was in good hands. The car was fixed and ready for pick up as promised. Thank you, Kevin. More

by DOINAF Verified Customer Verified Customer

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Friendly, knowledgeable staff. Communication was great, they kept me informed during the entire service process. Would highly recommend them. Communication was great, they kept me informed during the entire service process. Would highly recommend them. More

by JAN.GURSKE Verified Customer Verified Customer

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I Great service done exactly on time as expected. Cannot recommend Dirito VW higher. Shannon in service is the nicest person I have met in the car industry. Cannot recommend Dirito VW higher. Shannon in service is the nicest person I have met in the car industry. More

by TGLATTKE Verified Customer Verified Customer

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Let’s start with the phone call to dealership was told to come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns regarding my vehicle being service Sean came over took charge asking if I had time to wait very politely waited for 30 Minutes to be delivered the car directly from Lucas Technician saying that code was only for the low grade fuel been using soo recommended that start using Middle Grade only that was all and Sean said there’s no charge also said they added fuel injectors cleaner for free too! Amazing customer service thank you too all service and sales managers very friendly customer support team also there’s wi-fi , Coffee ,tea ,ho chocolate,cold fresh water , cable tv couches soo comfortable and clean enough to eat without having too much trouble must come get you new car or service and parts department has everything in stock too! 5stars More

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Just a simple oil change and tire rotation. Marina Felix is an excellent service rep. Her knowledge of my autos is amazing. Marina Felix is an excellent service rep. Her knowledge of my autos is amazing. More

by TMULIOS Verified Customer Verified Customer

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Great service and sales parts it’s fast paced but very well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi TV with work stations ready to go love waiting there also was to to uber to downtown and will be free drop off and pick asap the car was ready keeping informed through the whole process given a quote before getting started honest with customer service thank you Sean in service and every one in sales also very friendly letting me absolutely parts dept. where I bought a hat too outstanding customer service thank you DiritoBrosVW W. C. Team 5 stars More

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Great service and sales parts it’s fast paced but very well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi well executed enjoyed the experience with the whole team took care a few thing all in one place was clean tea coffee water hot chocolates with wi-fi TV with work stations ready to go love waiting there also was to to uber to downtown and will be free drop off and pick asap the car was ready keeping informed through the whole process given a quote before getting started honest with customer service thank you Sean in service and every one in sales also very friendly letting me absolutely parts dept. where I bought a hat too outstanding customer service thank you DiritoBrosVW W. C. Team 5 stars More

by Jetta Man Verified Customer Verified Customer

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We are delighted with the care we received from Dirito Bros. Service Dept. Alberto was our assigned agent. He greeted us when we pulled in, already aware of the reason for our visit. We had a recall item Bros. Service Dept. Alberto was our assigned agent. He greeted us when we pulled in, already aware of the reason for our visit. We had a recall item plus needed help chasing down a noise. He made sure we had his contact number so we could check in as needed. Both of our items were taken care of and we received a text when the car was ready to be picked up. What a great team you have there!! Everyone is so personable AND efficient. Thank you one and all!! More

by TRAYSILLY Verified Customer Verified Customer

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Excellent service department. Marina Felix is an outstanding service rep. This time it was just a simple oil change for a 24 year old car. Dirito has taken such good care of my 20 Marina Felix is an outstanding service rep. This time it was just a simple oil change for a 24 year old car. Dirito has taken such good care of my 2003 Jetta wagon. More

by TMULIOS Verified Customer Verified Customer

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It is always awesome to work with David and the Dirito Brothers Team! They are efficient, easy to work with, responsive, and friendly. I called David at midday and drove off in my new leased car that afte Brothers Team! They are efficient, easy to work with, responsive, and friendly. I called David at midday and drove off in my new leased car that afternoon! I am very grateful to David for his helpfulness and I know that he gets me the best deal out there. Thank you! More

by JMONTAQUILA Verified Customer Verified Customer

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