Sergey Gurskiy | Page 2

The customer service was very good but the maintenance was too expensive and they didn't even vacuum. was too expensive and they didn't even vacuum. More

by butterflyrose888 Verified Customer Verified Customer

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For some reason, the service center has failed on several occasions to contact me about my appointments and updates. They contact my wife instead (my wife also takes her care into McCord's for servicing). occasions to contact me about my appointments and updates. They contact my wife instead (my wife also takes her care into McCord's for servicing). They did it again this visit even after being advised of the problem. Service was great otherwise but I'm truly struggling to understand how they can't figure out me and my car from my wife's and hers. More

by kpride33 Verified Customer Verified Customer

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As always great work and great customer service and support exceptional have been with McCord Toyota for quite some years! Thank all involved. support exceptional have been with McCord Toyota for quite some years! Thank all involved. More

by aquaseashellter Verified Customer Verified Customer

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Quick service ,quality work ,great friendly customer service , in and out same day , very quick shuttle when need and very good selection of anything toyota related service , in and out same day , very quick shuttle when need and very good selection of anything toyota related More

by raidernation76 Verified Customer Verified Customer

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I was so impressed with the professionalism at Toyota. There were six cars in front of me at 7:00 am and I was a bit nervous about making it to work on time, but they got me in and out in plenty of time! There were six cars in front of me at 7:00 am and I was a bit nervous about making it to work on time, but they got me in and out in plenty of time! After work, they sent a car to pick me up and drop me off at Toyota to get my car. Thanks! More

by ageddry Verified Customer Verified Customer

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When or should I if I recieved less than 5 Stars I wll let you know. We have been coustomers fort a very long time. Starting in 1991. let you know. We have been coustomers fort a very long time. Starting in 1991. More

by SSTETSON2 Verified Customer Verified Customer

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I felt lied to. I called about the issue, stated I had an extended warrantee (10 year/100000 mile) and was told that the diagnostics and problem would be covered as I called about the issue, stated I had an extended warrantee (10 year/100000 mile) and was told that the diagnostics and problem would be covered as long as it wasn't caused by an outside issue (mice chewing/car wreck type problems). I knew that wasn't the case. After finding my battery was the problem, they They quoted $159. for the battery. Total bill for just a battery was $377.00 because I had to pay for the diagnostic and the new battery and none of it was covered by the warrantee. They kept my car from 8 am to 4 pm to do little work on it. One of the female repair clerks wouldn't explain it to me and handed me off to Sergey. Had to wait 10 minutes for her and another 10 for Sergey. He made it sound like they were giving me such a good deal. It wasn't. I could have gone to O'Reilly's and bought a new battery for half that amount with free diagnostic. This is why people don't trust dealerships. More

by SPRWMN1 Verified Customer Verified Customer

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I am disappointed with my recent experience with the service department, i.e. the person scheduling the appointment. When I scheduled my appointment, I was very clear that the purpose was simply to h service department, i.e. the person scheduling the appointment. When I scheduled my appointment, I was very clear that the purpose was simply to have the sunroof molding damage inspected and to have a senior technician assess whether the issue would be covered under warranty. Based on that conversation, I understood that the vehicle would be evaluated during the appointment. However, when I arrived with my Tundra, the service advisor checked me in and asked whether I wanted a ride home or preferred to wait 2-3 hours because a senior technician would not be available for about an hour. This was the first indication that the appointment was not proceeding as originally discussed. That is when my frustration began. Instead of having the vehicle evaluated as expected, the service advisor took a photo and stated that he would forward it to the service foreman. I received no updates after that and had to follow up myself via email. The following day, the foreman responded that the seal damage appeared to be the result of outside influence, which would not be covered under warranty. However, he also stated that he would still need to inspect the vehicle in person to determine whether the damage was truly caused externally or was the result of a defective part. In other words, despite my original appointment, no definitive evaluation had actually been performed. I then received a call from a service representative asking me to schedule yet another appointment, this time with a $210 diagnostic fee. My question is: a diagnostic fee for what? This issue involves a damaged seal that requires a visual inspection, not a mechanical problem that requires extensive troubleshooting or diagnosis. More importantly, why is another appointment required when the original appointment was specifically made for this purpose? The service representative repeatedly explained that "this is the process." While I understand the need for processes, not every situation fits a one-size-fits-all approach. Good customer service requires some flexibility and common sense. I would encourage the dealership to consider the principles of Kaizen, a continuous improvement methodology focused on making small, meaningful changes to improve efficiency, quality, and customer satisfaction. In this case, better communication, proper appointment scheduling, and aligning customer expectations with actual service procedures would have prevented a great deal of frustration and wasted time. Unfortunately, this experience left me feeling that my time was not valued and that the service process was unnecessarily inefficient. I expected a much better experience from the dealership. More

by micromezza Verified Customer Verified Customer

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On time delivery after doing work. My Avalon looks beautiful. Thanks to all who worked on her. My Avalon looks beautiful. Thanks to all who worked on her. More

by SLHH Verified Customer Verified Customer

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Two years into the purchase of my vehicle, I finally was told the stamps on the paperwork are car wash tokens. Of course the car was was under repair so I still couldnt use it. I only found out because I wa told the stamps on the paperwork are car wash tokens. Of course the car was was under repair so I still couldnt use it. I only found out because I was using a coupon that said it included a car wash so I asked about the car wash. The guy pointed at my paper and said you have 4 tokens to use there. If you dont ask, toyota staff are not going to tell you. They're going to adsume you know everything. The services are incredibly over priced. And I was able to correct all but the alignment myself with $40 and an hour of my time. Another woman next to me was complaining about the car wash being closed amd theyvgabe her a cpupon to use at another place. No one offered me that, it was more of like, yeah sorry it's closed but not our problem. Again, if you dont ask, they could care less if you left satisfied, they're just happy to take your money. Customer service/satisfaction is not the number 1 priority. I will go back when I have a coupon otherwise I'll just use my local mechanic now that I've exhausted my extended maintenance care package. More

by Mt Verified Customer Verified Customer

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