Patrick Murphy

Mccord's Vancouver Toyota responded

Please contact me directly and we can make it so you can always speak with a live agent. My direct phone number is below. Sincerely, Lynn Quiding Customer Service 360 253 5403

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your concerns. We sincerely apologize that your recent service experience did not meet your expectations. We value your business and take your feedback regarding both the recommendations made and the handling of your vehicle seriously. With regard to the tire repair, we would like to clarify that our technicians are required to follow Toyota’s established inspection and tire-repair guidelines. Toyota specifies where a tire puncture may be safely repaired, including restrictions based on the location of the puncture within the tire. If a puncture falls outside of the approved repairable area, we cannot patch or repair the tire, even if another tire retailer is willing to do so. These guidelines are in place to ensure repairs are performed within Toyota’s safety standards, and our dealership must adhere to them. Regarding the additional maintenance recommendations, those items were presented based on our technicians’ inspection of the vehicle and were provided as recommendations for your consideration. We understand that not every customer will elect to proceed with every recommended service, and there is never an expectation that you approve all recommendations during a visit. We also apologize for your personal belongings being rearranged in the vehicle. Your property should be treated with care and respect, and we will address this concern with our service team. We appreciate you bringing your concerns to our attention. We will use your feedback to review both our inspection process and, importantly, how we communicate recommendations so that our customers have a clear understanding of what is being recommended and why. Our goal is to provide transparent, professional service while following Toyota’s required procedures and safety standards. We regret that your experience did not reflect that standard and appreciate the opportunity to address your concerns. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Hearing that you felt well cared for and valued Patrick’s genuine, no-gimmick approach means a lot to our team. We’re pleased he could guide you through your purchase of the used Toyota 4Runner so thoroughly and efficiently.

Mccord's Vancouver Toyota responded

Delighted to know that your experience buying a used Toyota Tacoma was so positive. We’re glad you felt respected and encountered no high pressure sales or financing. We look forward to assisting you whenever you need another vehicle.

Mccord's Vancouver Toyota responded

Thank you for your continued loyalty and for letting us help you with several vehicles over the years. It’s great to know Patrick and the rest of our team have provided excellent service on your Toyota Tundra. We look forward to welcoming you back whenever you need us again.

Mccord's Vancouver Toyota responded

How wonderful to hear that your purchase was both easy and pleasant. We’re glad Patrick arranged multiple test-drive options and kept things moving smoothly. Thank you for choosing us for your used Honda Passport.

Mccord's Vancouver Toyota responded

Thank you for sharing your experience working with Patrick in our Sales Department. Enjoy your new ride in this beautiful weather! Sincerely, Lynn Quiding Customer Relations