Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 39

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
453 Reviews
4.7

453 Reviews

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453 Reviews of Scott Spath

March 06, 2021

Dealership Rating
Employee Rating

Terrible customer service, they don't return phone calls. Used there body shop after our 2020 Ford Explorer was in an accident on 01/06/21. It's still in the shop there. I was going to purchase a new F-250 i More

by pmcmillan
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tony Zuppe, Kevin Kneebusch

Mar 23, 2021

Ken Ganley Ford Norton responded

Thank you, Pat, for taking the time to update your review. We are thrilled to hear that we were able to turn your visit around and get Jennifer's Explorer repaired. Please let us know if we can be of any further assistance.

February 27, 2021

Dealership Rating
Employee Rating

Great service! Friendly and quick employees. This is not where I purchased my vehicle but I trust them and their work. I will definitely return in the future and I will recommend this dealership to family a More

by awormald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Feb 28, 2021

Ken Ganley Ford Norton responded

Hello, Our goal is to make sure everyone who walks through the door leaves happy, and it's great to hear our staff is always quick, friendly, and trustworthy. Thanks for choosing Ganley Ford! We look forward to helping with all your future needs.

February 24, 2021

Dealership Rating
Employee Rating

Have purchased 3 cars with this dealership, the service department is one of the main factors for going back to them. I feel very welcome and comfortable there. More

by Kckraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Feb 24, 2021

Ken Ganley Ford Norton responded

Thank you so much for this wonderful feedback. We appreciate your business and our team looks forward to serving you again soon!

February 20, 2021

Dealership Rating
Employee Rating

Never have any problem getting my car in when we have an issue with it. Service Dept workers are always great to clearly explain to us what will need fixed, and the cost prior to starting any repairs on our More

by misskarla136
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Feb 20, 2021

Ken Ganley Ford Norton responded

Thank you for sharing your thoughts about your experience with Ganley Ford. We appreciate your business and hope to see you again soon, Karla!

February 18, 2021

Dealership Rating
Employee Rating

Good Customer Service. Took care of the issue at hand, and then gave me the plan going forward on how the situation will be handled if it arises again. More

by MEK52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 18, 2021

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Scott and our service team and don't hesitate to let us know if we can be of further assistance.

February 17, 2021

Dealership Rating
Employee Rating

Scott handled everything perfectly.Mechanic spoke with me too. It was a fast service call and in and out!Thank you Scott for taking my call! More

by Mppmcoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2021

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

February 15, 2021

Dealership Rating
Employee Rating

I was very pleased with the service that I received this time for my F150. The staff was very friendly and professional with the work being completed in a very reasonable time period. More

by V Sullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya

Feb 16, 2021

Ken Ganley Ford Norton responded

It's great to hear that we were able to provide your F150 with the necessary service. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford!

February 15, 2021

Dealership Rating
Employee Rating

I love this dealership everybody is so friendly easy to talk to and Scott Spath is one of the best very knowledgeable knows what he's doing More

by JSTOOGES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 16, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Scott and the team, and we look forward to working with you again.

February 12, 2021

Dealership Rating
Employee Rating

Everyone was very friendly especially Scott in the service department. I felt confident that the service performed was accurate and reasonably priced. Again, Scott was excellent. More

by Denise Bauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2021

Ken Ganley Ford Norton responded

Hello Denise! Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad Scott provided excellent service, and we hope to see you again!

February 11, 2021

Dealership Rating
Employee Rating

The customer service is always professional and knowledgeable. I always receive quality work and an on time completion. I’m always updated on the vehicles status without having to call first. More

by Brandonlarson1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2021

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department, Brandon! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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