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Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 18

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
453 Reviews
4.7

453 Reviews

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453 Reviews of Scott Spath

March 05, 2023

Dealership Rating
Employee Rating

Always excellent service . Repair was done in a timely manner. Very courteous and professional. I have never had an issue in the 4 years they have been servicing my vehicles More

by Missylea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

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Mar 05, 2023

Ken Ganley Ford Norton responded

Missy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 04, 2023

Dealership Rating
Employee Rating

Thank you Scott Spath for taken care of me in my 2008 Ford edge Caleb Tucker More

by caleb_tucker2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2023

Ken Ganley Ford Norton responded

Caleb, thank you for taking the time to share your thoughts on working with our team. We're glad to hear Scott delivered such a great experience!

Mar 07, 2023

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

February 27, 2023

Dealership Rating
Employee Rating

The truck needed several recalls completed and this took several days to complete. I was provided a newer loaner vehicle which worked out great. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2023

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, Jeff, we look forward to having you as a valued customer for many years to come!

Mar 02, 2023

Ken Ganley Ford Norton responded

Hi Jeff, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

February 21, 2023

Dealership Rating
Employee Rating

This was a very good but routine visit. Work was done efficiently. Love the dealership. More

by ccroley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Brianna Worthington , Mike Hartley

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Feb 21, 2023

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

February 21, 2023

Dealership Rating
Employee Rating

They had a different story each time I talked to them. Very inconsistent. Not very sure of what was going on. More

by Ptchevy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Hartley

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Feb 24, 2023

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 18, 2023

Dealership Rating
Employee Rating

Everyone there is so friendly and helpful. This past visit was an unexpected emergency, and they graciously fit us in and got us back on the road in under 2 hours. Scott in Service departm More

by Robinr0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 19, 2023

Ken Ganley Ford Norton responded

Robin, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

February 13, 2023

Dealership Rating
Employee Rating

Outstanding group of people. Really enjoy. Working with these professional personnel. Scott Mike and countless others make this a great dealership. More

by Pjblues2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Chapman, Fulton Benya, Brianna Worthington , Mike Hartley

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Feb 14, 2023

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 03, 2023

Dealership Rating
Employee Rating

Have only been once, since I'm fairly new to Ford, but everyone seemed really kind and helpful! Thanks for your help with everything!! More

by hermanl22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

Report | Print
Feb 05, 2023

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Feb 06, 2023

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 29, 2023

Dealership Rating
Employee Rating

Impeccable service! ! All staff members were courteous and pleasant!! Our experience was absolutely carefree!! We would highly recommend Ken Ganley Ford to our friends More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

Report | Print
Jan 30, 2023

Ken Ganley Ford Norton responded

Jen, Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Scott was able to help, and we hope to see you again!

Jan 31, 2023

Ken Ganley Ford Norton responded

Hi Jen, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

January 20, 2023

Dealership Rating
Employee Rating

Ken Ganley Ford Norton does a nice job with completing timely work at a reasonable rate More

by chefbro1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 22, 2023

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 23, 2023

Ken Ganley Ford Norton responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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