Scott Bogdany

Where do I start. ..ok the day of the deal. The only thing we actually discused was that I get a second key for the used 2026 ford F250 platinum tremor. After talking w ..ok the day of the deal. The only thing we actually discused was that I get a second key for the used 2026 ford F250 platinum tremor. After talking with the salesman and some guy who said he was the sales manager, I was told that they would take care of it. Because I refused to buy the truck without a second key. I also forgot my second key so I told them I'd send it to the along with a few extra parts I removed " mud flaps" .A few days later I called to find out about my key they said they had no idea what I was talking about and was making things up. My daughter was with me when I bought the truck and can vouch for being told I would be taken care of. Itvtook me a month of back and forth for them to give me what they promised me. I had already given them their parts by then. Next thing a full 5 weeks go by and I didn't get my registration so I called. They said they sent it in the mail weeks ago. I asked if they had the proof of it being done and they didn't. Then they said they would send it again, it showed up the next week. Then they sold me three different Ford extended warranty products. They sounded good but when I went to my dealership where I live to get as service I was told what they actually sold me and it wasn't even close to what I was told. Luckily it was only 3 weeks from when I bought the truck so I canceled the maintenance contract per their instructions. I waited about 2 weeks and was getting some parts from my dealership so I asked my dealer to check if my maintenance contract was canceled and big surprise it wasn't. So I called to see what was going on. Big surprise they didn't do anything and I started the process over with a different person by forwarding the old information to them. I didn't want to have them prorate me for their mistake. A month goes by , and I'm getting an oil change at my good dealership Mullinex. They tell me I still have a maintenance contract. I call the Elder ford and ask how that's possible. I get the run around leaving messages on three different people's phones and not one call back. So I call Ford corporate, and find out that the incompetent Elder has canceled my extended Ford warranty " my service agreement " the one I wanted to keep. They still haven't called back and I have had to deal with corporate Ford . But going to lose money because now I have to buy back my own warranty from Ford ......just great more cash out of my pocket. Look just do yourself a favor and don't let this happen to you, stay clear of this dealership Elder Ford. There's other Ford dealers that can actually do what you agree to and know their products. More

by 4XMazi Verified Customer Verified Customer

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Had a good experience with the salesman that they put me with I never met Scott with I never met Scott More

by bryanblain00 Verified Customer Verified Customer

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The Sales Team and Finance Mgr were great - Professional, courteous and friendly. They made the purchase of my car (which is a big purchase for me) a painless and a very smooth transaction. The team were all courteous and friendly. They made the purchase of my car (which is a big purchase for me) a painless and a very smooth transaction. The team were all helpful, friendly and trustworthy, which was important to me! More

by cdarpi37 Verified Customer Verified Customer

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Great customer service. And fair, wasn't there for to long of a time getting the deal done. My salesman khaled was professional and didn't try to rush the process! And fair, wasn't there for to long of a time getting the deal done. My salesman khaled was professional and didn't try to rush the process! More

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Outstanding, efficient, friendly,explains everything that needs to be done and explains how longs it will take. needs to be done and explains how longs it will take. More

by JAKE35880 Verified Customer Verified Customer

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Khaled, my salesman, was very helpful and not at all pushy. He knew a lot about the minivan I bought, even though it wasn’t a Ford! I felt the price was fair, and Khaled even showed me some market resea pushy. He knew a lot about the minivan I bought, even though it wasn’t a Ford! I felt the price was fair, and Khaled even showed me some market research to confirm (I had done my own but appreciated the backup documentation!) Scott, the finance manager, was also kind, helpful, and not pushy. I took off a star because the dealership wouldn’t accept a cashiers check from my credit union- and getting it refinanced from their preferred lender is a pain. Seems like a scam for them to make an extra buck. More

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Professional and eventful No Stop sending me surveys. The team did there job and you sold a unit. The team did there job and you sold a unit. More

by drsernka Verified Customer Verified Customer

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Great service, all the staff was very friendly, helpful and professional, especially our Sales Person, Khaled Yahiaoui. We had visited two other dealerships prior to our visit at Elder about this particul and professional, especially our Sales Person, Khaled Yahiaoui. We had visited two other dealerships prior to our visit at Elder about this particular type, color and year of vehicle and the team at Elder performed above expectations. More

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