Luis Pena

Where do I start. ..ok the day of the deal. The only thing we actually discused was that I get a second key for the used 2026 ford F250 platinum tremor. After talking w ..ok the day of the deal. The only thing we actually discused was that I get a second key for the used 2026 ford F250 platinum tremor. After talking with the salesman and some guy who said he was the sales manager, I was told that they would take care of it. Because I refused to buy the truck without a second key. I also forgot my second key so I told them I'd send it to the along with a few extra parts I removed " mud flaps" .A few days later I called to find out about my key they said they had no idea what I was talking about and was making things up. My daughter was with me when I bought the truck and can vouch for being told I would be taken care of. Itvtook me a month of back and forth for them to give me what they promised me. I had already given them their parts by then. Next thing a full 5 weeks go by and I didn't get my registration so I called. They said they sent it in the mail weeks ago. I asked if they had the proof of it being done and they didn't. Then they said they would send it again, it showed up the next week. Then they sold me three different Ford extended warranty products. They sounded good but when I went to my dealership where I live to get as service I was told what they actually sold me and it wasn't even close to what I was told. Luckily it was only 3 weeks from when I bought the truck so I canceled the maintenance contract per their instructions. I waited about 2 weeks and was getting some parts from my dealership so I asked my dealer to check if my maintenance contract was canceled and big surprise it wasn't. So I called to see what was going on. Big surprise they didn't do anything and I started the process over with a different person by forwarding the old information to them. I didn't want to have them prorate me for their mistake. A month goes by , and I'm getting an oil change at my good dealership Mullinex. They tell me I still have a maintenance contract. I call the Elder ford and ask how that's possible. I get the run around leaving messages on three different people's phones and not one call back. So I call Ford corporate, and find out that the incompetent Elder has canceled my extended Ford warranty " my service agreement " the one I wanted to keep. They still haven't called back and I have had to deal with corporate Ford . But going to lose money because now I have to buy back my own warranty from Ford ......just great more cash out of my pocket. Look just do yourself a favor and don't let this happen to you, stay clear of this dealership Elder Ford. There's other Ford dealers that can actually do what you agree to and know their products. More

by 4XMazi Verified Customer Verified Customer

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Most of everything was very pleasant, The transparency of scheduling and the well crafted salesmanship. From the front desk all the way to the mangers, The only thing that's was not pleasant was the comucati scheduling and the well crafted salesmanship. From the front desk all the way to the mangers, The only thing that's was not pleasant was the comucation skills of the financial department. The individual that was working with us was a bit rude. Maybe having a bad day? Still it was unpleasant. More

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This dealership was very nice and welcoming. They did not take too long or try to get me out of a certain type of money, they got me into the car I wanted with the perfect price. They did not take too long or try to get me out of a certain type of money, they got me into the car I wanted with the perfect price. More

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I was happy with everything. Thanks to the team for selling me the car—they even gave me a discount of over $2,000 at my request. Thanks to the team for selling me the car—they even gave me a discount of over $2,000 at my request. More

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