Cheyenne Lightfoot

I had an absolute 5-star experience at Elder Ford, and I cannot recommend their service department enough. From the moment I arrived, the entire process was seamless, professional, and completely stress-fre cannot recommend their service department enough. From the moment I arrived, the entire process was seamless, professional, and completely stress-free. Johany went completely above and beyond to make sure my vehicle was meticulously taken care of and kept me informed every single step of the way. Her exceptional communication skills, transparency with pricing, and warm customer care made a massive impression on me. If you take your vehicle here, definitely ask for Johanni because her dedication and top-tier service are truly unmatched! I meant to give all fives, but I accidentally hit a 4. My apologies. More

by s.gilliam30 Verified Customer Verified Customer

Print

Cheyenne consistently asks me to leave reviews after I get simple maintenance done on my vehicle get simple maintenance done on my vehicle More

Print

Cheyenne was very nice and knowledgeable, I highly recommend. Service was quick and done correctly. recommend. Service was quick and done correctly. More

Print

Great experience at Ford of Tampa! Leo was very helpful, professional, and made the whole process easy from start to finish. He answered all my questions and made sure everything went Leo was very helpful, professional, and made the whole process easy from start to finish. He answered all my questions and made sure everything went smoothly. I definitely recommend asking for Leo if you’re looking to service your vehicle! More

Print

Salesperson , service dept, accounting are all excellent. Sales manager and finance manger are shady and will never return because of them. Sales manager and finance manger are shady and will never return because of them. More

by dale021500 Verified Customer Verified Customer

Print

Elder Ford delivers a top-tier experience. Their professional sales team ensures a transparent, pressure-free purchase, while the excellent service department provides fast, reliable vehicle m Their professional sales team ensures a transparent, pressure-free purchase, while the excellent service department provides fast, reliable vehicle maintenance. Highly recommended for everyone! More

by s.gilliam30 Verified Customer Verified Customer

Print

My experience with Elder Ford was mixed, and ultimately the transaction left me with serious concerns about transparency and the overall process, especially when purchasing a vehicle online. The vehicle the transaction left me with serious concerns about transparency and the overall process, especially when purchasing a vehicle online. The vehicle was advertised with photos showing no visible damage, but upon delivery I discovered roof damage, rear passenger-door damage, and liftgate issues. There was also a 1,069-mile discrepancy between the mileage disclosed in my purchase documents and the mileage on delivery. I was told the additional mileage resulted from a previous customer purchasing the vehicle and later changing their mind. What concerned me most was seeing the vehicle placed back on the market while it was still in my possession and before the newly discovered damage had even been evaluated. That raised legitimate questions for me about the dealership’s inspection and disclosure practices. I also want to acknowledge Cheyenne in Customer Relations, who was professional and helpful once she was made aware of my concerns. My experience with Mitchell was less positive initially. I felt his communication was dismissive, and he was quick to tell me to simply return the vehicle rather than making an effort to work through my concerns. I ultimately had to escalate the matter before I felt my concerns received the attention they deserved. Ultimately, my concern is bigger than the condition of one vehicle. I believe customers deserve complete transparency regarding a vehicle’s condition and mileage before taking delivery. Unfortunately, because Elder Ford was unwilling to reach a resolution or compromise that addressed my concerns, the vehicle was ultimately returned. I appreciate Cheyenne’s efforts, but overall, the transaction left me questioning Elder Ford’s disclosure and customer-service practices. More

by Kimanntate Verified Customer Verified Customer

Print

I am very please with the work of Elder Ford of Tampa. They treated me and my family very well. I will recommend this dealership to whoever is loking to buy a new car. They treated me and my family very well. I will recommend this dealership to whoever is loking to buy a new car. More

Print

Best dealership in Tampa bay! They are always responsive and respectful of your time. We will be back in the future. They are always responsive and respectful of your time. We will be back in the future. More

Print

I got a call from the manager and he made sure everything was taken care of in a timely manner and to my satisfaction. was taken care of in a timely manner and to my satisfaction. More

by parkermadeline18 Verified Customer Verified Customer

Print