Cheyenne Lightfoot

Extremely helpful and made the entire process easy, my second vehicle bought with elder ford, and for sure not the last. second vehicle bought with elder ford, and for sure not the last. More

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Soy cliente desde el 2017 y siempre he sido bien atendido. Cesar es mi vendedor y la persona que siempre voy a ver. atendido. Cesar es mi vendedor y la persona que siempre voy a ver. More

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Front desk unfriendly, service impossible to reach, service doesn’t fix discussed issues, no communication. service doesn’t fix discussed issues, no communication. More

by jonathan Verified Customer Verified Customer

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I am pleased with the staff at this dealership! The sales department went over and above trying to find the right truck for me and they did find it. It was just what I was looking for the F150 was The sales department went over and above trying to find the right truck for me and they did find it. It was just what I was looking for the F150 was a perfect fit and I do enjoy driving it!! More

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Very good service and helpful also. Met all my needs i would 10/10 recommend Met all my needs i would 10/10 recommend More

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Muchas gracias por la atención prestada , fue un placer hacer negocio y formar parte da la familia Ford con mi nuevo vehículo hacer negocio y formar parte da la familia Ford con mi nuevo vehículo More

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Absolutely a pleasure working with this dealer / team on our new vehicle purchase. We would definitely recommend this dealer and will continue to work with this dealer in the future for our vehicle purchase our new vehicle purchase. We would definitely recommend this dealer and will continue to work with this dealer in the future for our vehicle purchases. More

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Great experience from the entire Elder Team. Everything went smooth and the Sales and Finance Team worked well together to make the deal happen quickly, I'd recommend anybody to the dealership w Everything went smooth and the Sales and Finance Team worked well together to make the deal happen quickly, I'd recommend anybody to the dealership weathwr they are looking for a new or used car to purchase. More

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Awesome establishment, nobody can come close to the deals this dealership puts out. Cheyenne is very friendly and professional, knows her stuff and gets things done right from the jump. this dealership puts out. Cheyenne is very friendly and professional, knows her stuff and gets things done right from the jump. More

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Not to be trusted. Pencil whipped my inspection. Greenlighted my rotors, brakes, fluids and filters later that day to a few days later. Brakes metal to metal. Rotors an Pencil whipped my inspection. Greenlighted my rotors, brakes, fluids and filters later that day to a few days later. Brakes metal to metal. Rotors and brakes shot. Filters dirty and near black. Low washer fluid light. Went back and forth between xxxx poor manager over Quick Lane, customer relations, and the management over at Elder Ford of Tampa for a few days. Went through multiple independent inspections and sent information over to Ford Customer Relations who informed me everything was being sent over to management. Management contacted me days later (9/19 inaccurate inspection, 9/30 management reached out indirectly offering free services to regain my trust which later was actually in exchange for 5 star rating) Technican did all that was promised under management watch however one tire was returned in rust I don’t know how possible unless rusted rotors were shaven down while tire on vehicle??? Idk but 1/4 are rusted and it wasn’t sent in that way. But hey I’m learning these guys do what they can so don’t expect any going above and beyond from techs they get paid by the hour and it shows. Management over Elder Ford of Tampa is left to deal with cleanup and basically will compensate for bad reviews BUT YOU MUST LEAVE A GOOD REVIEW Management at Quick Lane is uninformed xxxx poor bad communication skills no direction in handling customer complaints and COMPLETE LIARS Management at Elder Ford is decent they’re more honest and actually performs the work. But they’re rug sweepers you have an issue they’ll do all they can to buys bad reviews back in exchange for 5 stars. while I think anyone will appreciate free services I’m an honest man and free services in exchange for coached 5 star review would go against my morals and my duty to my community. They won’t take you back as a customer if you leave a bad review 😂 Once I submitted my updated review service manager over Elder Ford of Tampa contacted me upset that I left it at a 1 when initially it was a zero. So I did step it up but because they couldn’t get a 5 star rating he left me a voicemail stating they no longer want me as a customer and they don’t buy reviews but because I’m unhappy they don’t want me back as a customer. He also stated how they over compensated me for their partner shops lack of integrity and shops don’t do that although he offered it to me, I asked for refund and got it was satisfied. Management, the Service Manager, over compensated to attempt to pull the review but my integrity doesn’t have a price. Originally the over compensation was for regaining my trust as a customer. So now they didn’t get a 5 star review I’m not wanted back as a customer although I didn’t want to go back 😂 So I think we’ve proven the Service Manager is the sweeper and the Manager over Quick Lane is just a poor excuse for lack of integrity. Please go to any Ford but here. You don’t know what you’ll get. And now you all know bad reviews are bought I wouldn’t trust the 5 star reviews whatsoever. i wouldn’t trust “free services” their in exchange for coached 5 star reviews. If you guys ever want to personally hear the voicemails feel free to contact me 8135739884. And if you have any issues needing to get ahold of their corporate, their partners, or the governing agencies also feel free to contact me. The GM, FDACS Motor Vehicle Repair, BBB, Hillsborough County Consumer Protection, Ford Motor Company Corporate Customer Relations, Ford Automotive Group, and Lithia & Driveway Corporate Customer Relations. Can also point you in right direction. Best of Luck More

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