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SHELLY JACKOWSKI
SHELLY JACKOWSKI at Norm Reeves Toyota Dallas
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SHELLY JACKOWSKI

SERVICE ADVISOR

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
329 Reviews
5.0

329 Reviews

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329 Reviews of SHELLY JACKOWSKI

January 06, 2025

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Shelly is fabulous. She has been our advisor for over 13 years! She always ensures that our vehicles are in tip top shape. We trust her implicitly because of her experti More

by SM
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Recommend Dealer
Yes
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Jan 06, 2025

Norm Reeves Toyota Dallas responded

That's great that you've been working with Shelly for more than 13 years! We're pleased that she gives you the type of service we strive to provide. We also appreciate the feedback about the ending of the pickup and delivery service. We will keep this in mind and see if this will be a viable option in the future. Thank you, and we look forward to many more years of partnering on the service of your car!

January 05, 2025

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Shelley is a superstar. Prices seemed high though. Long wait for parts to arrive not great More

by Peterjohnwellsmd
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Recommend Dealer
Yes
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Jan 06, 2025

Norm Reeves Toyota Dallas responded

We will pass on your compliments to Shelly, Peter! Your feedback means a lot to us, so we will keep your comments in mind regarding the prices and delay in receiving parts. Make sure that you're taking advantage of our service specials, which can save you money on parts and various and seasonal services. Thank you, and we hope to see you at a future appointment!

January 05, 2025

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Thank you for the good service I do recommend cowboy toyota for any service you needed More

by c.ab_10
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Recommend Dealer
Yes
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Jan 06, 2025

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us even after we've switched from Cowboy Toyota to Norm Reeves Toyota of Dallas! We hope to provide the same high level of service we've been giving to customers. Thank you for coming in, and make sure that you check out our service specials before you stop by!

December 30, 2024

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I trust Shelly to not milk and dime me. She's always upfront and honest. More

by Duchess28
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Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Thank you for giving Shelly a much-deserved shoutout! Please let us know what we can do to make your next visit even better- we're always looking to improve!

December 30, 2024

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Shelly has taken care of our Avalon since we purchased it in 2015. She is professional and dependable. We are looking forward to top notch Dealer service through Shelly. More

by dfwellman
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

We're glad to hear that you and your Avalon are till going strong! Shelly's expertise is always appreciated, and we're proud to have her as part of the team. We know you have lots of travel planned, and our team will make sure your car is ready for it!

December 29, 2024

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Great. Quick. Easy. Not a long wait. Friendly staff. It made for a smooth experience More

by blickgary
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, CARLOS LOPEZ, JOHN PENA

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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Getting you back out on the road quickly is always our goal. Thanks for rating us 5 stars; it helps us know when we're on the right track!

December 29, 2024

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It was good experience with them. I got car return at timely manner.explained everything and fixed good. Thanking for taking care More

by Alexander
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Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

You're very welcome, Alexander! Our team is happy to have you as a part of our dealership family. You can count on us any time you need precision auto service!

December 28, 2024

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Shelley is nothing short of AMAZING. She communicates every step of the way and is fantastic at her job. More

by jenndawkins
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Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Shelly is a certified MVP on our team! Between friendly attitude and the depth of her expertise, we're honored to have her aboard. Thanks for rating her and our team 5 stars!

December 28, 2024

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Shelly is awesome she always takes very good care of our vehicles and us. Shelly is why I come there to service my vehicles. More

by MATTSEVERANCE
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Thanks for taking the time to review us, Matt! Shelly is always going the extra mile and working hard to take great care of our customers. We're happy to learn that your experience earned a perfect 5 stars!

December 27, 2024

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People are great to work with but the prices no longer any better than high Dealer service centers. They always were most reasonable….no longer. More

by LIPPAS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Glad to hear you enjoy working with our staff, that means a lot to us! We'd be happy to discuss pricing with you, if you desire. We always aim to provide transparent pricing, and look forward to the opportunity to explain any specific costs in further detail.

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