Ruddy Hernandez

I had my oil changed on Saturday I left for Jacksonville on Wednesday and returned the following Wednesday when I woke up on Thursday I found a puddle of oil under the engine I got under the vehicle and fou on Wednesday and returned the following Wednesday when I woke up on Thursday I found a puddle of oil under the engine I got under the vehicle and found the oil filter loose on the fitting. I secured the filter by hand and the oil leak stopped I drove over 700 miles with an unsecured oil filter driving with my family in the vehicle. I contacted your dealership who send a tow truck to pick up the vehicle they looked at the vehicle and said there was no leak and the oil level was still satisfactory I told him I wanted it changed and he agreed to do with it. I have constantly had issue with this oil change department no following directions I’m afraid this was the last straw, you have a most incredible dealership but this oil change department is nothing less the horrible I can risk my investment and jeopardizing my family for your shortcomings. More

by Ghstrdr996 Verified Customer Verified Customer

Report | Print

Easy in and out quickly From the car porter, John, to Ruddy, to Jayden the Tech, I couldn't be more pleased Ruddy, to Jayden the Tech, I couldn't be more pleased More

by JEFFPMCG Verified Customer Verified Customer

Report | Print

Great service well knowledgeable cater to your needs. Attentive to your vehicle needs. Keep you updated Attentive to your vehicle needs. Keep you updated More

by mhusain954 Verified Customer Verified Customer

Report | Print

Rudy was out of town, communication was terrible, got stuck with $90 charge in 'complimentary' loaner car. stuck with $90 charge in 'complimentary' loaner car. More

by macgosox Verified Customer Verified Customer

Report | Print

Other than the oil change, taking a very long time, the service was good acknowledge Rudy handled everything professional, and also rescheduled me to have my parts fixed that needed fixed under my warranty service was good acknowledge Rudy handled everything professional, and also rescheduled me to have my parts fixed that needed fixed under my warranty More

by DPLOYD2IRAQ Verified Customer Verified Customer

Report | Print

Excellent service, knowledgeable staff, especially service advisors. It's a pleasure to work with them. service advisors. It's a pleasure to work with them. More

by zoltanabodor Verified Customer Verified Customer

Report | Print

It was not a good experience at all, every time I bring my car here for service or repair I always have to bring it back because something isn’t right. I wouldn’t recommend this dealership to anyone. my car here for service or repair I always have to bring it back because something isn’t right. I wouldn’t recommend this dealership to anyone. More

by VAUGHNTL77 Verified Customer Verified Customer

Report | Print

Frank was awesome and very helpful, prompt service. I will be back for service at this location I will be back for service at this location More

by Shehadehsaed Verified Customer Verified Customer

Report | Print

They were very organized and Nick helped me through step by step on my warranty repairs for a Grand Cherokee 4xe. Welcoming experience, and updates throughout the repair process. by step on my warranty repairs for a Grand Cherokee 4xe. Welcoming experience, and updates throughout the repair process. More

by drs Verified Customer Verified Customer

Report | Print

They are professional and they handle business. Not trying to make problems or find problems but does their job Not trying to make problems or find problems but does their job More

by Harmon23d Verified Customer Verified Customer

Report | Print