Ruddy Hernandez | Page 2

Satisfactory Service from the team at Sawgrass. I was able to schedule an appointment with no hassle and job was completed well. Thank you I was able to schedule an appointment with no hassle and job was completed well. Thank you More

by yotransportsolutions Verified Customer Verified Customer

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To management at Arrigo Sawgrass, I scheduled an appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My rep told me the windshield would be in before my appointment. When I pulled in, the greeter checked with my rep and came back saying the rep didn't have an appointment with me. A few minutes later the rep came outside and said he forgot because he was so busy. I should have left right then. Instead I let them hold my truck for two days and the windshield never showed up. Every call I made to the rep ended the same way. He'd say he was going to call me back in 30 minutes with an answer and never did, not once. I'd have to call him a few hours later and he'd act overwhelmed and ask if he could call me back again. He never did that either. While I was waiting I overheard at least three other customers getting the same treatment from different reps. We own a home in Lakewood Ranch near Sarasota and a condo on the Intracoastal in Pompano. I was looking for a dealership I could rely on. You had a customer at the door with $1,900 cash ready to spend and an appointment on the books. You lost the sale and wasted two days of my time. Run the math on what's happening in that service center. On my $1,900 windshield, estimate $1,100 gross profit and around $400 net after expenses. If 4 customers a day get the runaround I got, that's roughly $1.9M in revenue and $416K in net profit walking out the door per year. These are customers with confirmed appointments who showed up ready to pay. Whatever is going on in there isn't just costing you reputation, it's costing you real money. More

by JOSEPHSAL1121 Verified Customer Verified Customer

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Luciano fue atento, escuchó mis requisitos de lo sucedido con el carro. En general todo el equipo fue amable y servicial. con el carro. En general todo el equipo fue amable y servicial. More

by Ampi1966maury Verified Customer Verified Customer

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Very professional, great communicator, was up front on all repair work and associated charges. Vehicle was repaired in a timely manner. all repair work and associated charges. Vehicle was repaired in a timely manner. More

by BJJ97531 Verified Customer Verified Customer

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They are extremely helpful and kept me posted on the work getting done. Would highly recommend going to them. I had all 3 of my cars serviced there this month getting done. Would highly recommend going to them. I had all 3 of my cars serviced there this month More

by JPENN Verified Customer Verified Customer

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Easy in and out Love the whole process I highly recommend Arrigo service John the porter is the best!!! Arrigo service John the porter is the best!!! More

by JEFFPMCG Verified Customer Verified Customer

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The staff was out of this world sharp. The manager. The salesman should me true business. They took care of me. Organization was key to me buying this truck The manager. The salesman should me true business. They took care of me. Organization was key to me buying this truck More

by eddiep89 Verified Customer Verified Customer

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Too many issues to even get into on here. Will never buy another jeep brand ever again. Will never buy another jeep brand ever again. More

by RPINE2002 Verified Customer Verified Customer

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All service was too great I would like to continue to do all the time with you guys Thank you all the time with you guys Thank you More

by stefan12 Verified Customer Verified Customer

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I had my oil changed on Saturday I left for Jacksonville on Wednesday and returned the following Wednesday when I woke up on Thursday I found a puddle of oil under the engine I got under the vehicle and fou on Wednesday and returned the following Wednesday when I woke up on Thursday I found a puddle of oil under the engine I got under the vehicle and found the oil filter loose on the fitting. I secured the filter by hand and the oil leak stopped I drove over 700 miles with an unsecured oil filter driving with my family in the vehicle. I contacted your dealership who send a tow truck to pick up the vehicle they looked at the vehicle and said there was no leak and the oil level was still satisfactory I told him I wanted it changed and he agreed to do with it. I have constantly had issue with this oil change department no following directions I’m afraid this was the last straw, you have a most incredible dealership but this oil change department is nothing less the horrible I can risk my investment and jeopardizing my family for your shortcomings. More

by Ghstrdr996 Verified Customer Verified Customer

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