Roman Santana

UNABLE TO SPEAK WITH HEAD OF SERVICE DEPARTMENT. NOBODY CALLED ME BACK REQUESTED CONFIRAMATION OF A LOANER VEHICLE BECAUSE I NEED TO COME BACK TO THE SERVICE DEPARTMENT TO TROBLE SHOOT THE ALARM NOBODY CALLED ME BACK REQUESTED CONFIRAMATION OF A LOANER VEHICLE BECAUSE I NEED TO COME BACK TO THE SERVICE DEPARTMENT TO TROBLE SHOOT THE ALARM SYSTEM GOING OFF DURING DRIVING THE CAR AND WHEN I APPROACH THE VEHICLE. More

by BORIS7 Verified Customer Verified Customer

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Exceptional to say the least they truly fight hard to make the best veichle fit your needs. That staff at Lexus of North Miami are also very professional and always fulfill a deal that both satisfy the make the best veichle fit your needs. That staff at Lexus of North Miami are also very professional and always fulfill a deal that both satisfy the client and sales personal More

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Lexus of North Miami is really good. Diego and Roman were very friendly and professionals, they made every effort to obtain my desired numbers. I highly recommend this dealer. Diego and Roman were very friendly and professionals, they made every effort to obtain my desired numbers. I highly recommend this dealer. More

by Carmen T. Pla Verified Customer Verified Customer

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The best sales person you can ever have! He will find exactly what you dreamed for..he will give you the best deals and customer service you could ask for. Working with Jose since 2022 and w He will find exactly what you dreamed for..he will give you the best deals and customer service you could ask for. Working with Jose since 2022 and will always recommend him 100%. More

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Ana has been the best sales person I have met at this dealership, I have been here 3 times during 10 years and have never left with a car because of the pushiness and somewhat rudeness of some employees dealership, I have been here 3 times during 10 years and have never left with a car because of the pushiness and somewhat rudeness of some employees (particularly the head of sales managers, not very friendly nor interested in selling you a car, I almost left after speaking to him). if it wasn't for Anna and Roman (that even on the phone as he was off, took the time to explain things to me) I would have left with no car again and would have never come back as this for me was the third strike. I am a person that believes in loyalty and great service, not in draconian sales techniques thought with the same book to all car salespeople. I was so happy to meet Anna, she is straight forward, honest, took the time to show me 2 cars and test drive them, she found the one I wanted with all the specs I wanted. So for me she is the one that made the true experience a great one plus Danielle the Finance Manager that was also very friendly, very diligent, she gave me all the options and helped me choose the best one for me. They exceeded my expectations. More

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It’s a great place, High performance and fair price, good hospitality, you may make a good deal with them. hospitality, you may make a good deal with them. More

by seyedalisamavaki Verified Customer Verified Customer

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If you're thinking of going to Lexus of North Miami, do yourself a favor and ask for Jose "El Bori" Figueroa — your car shopping experience will be on another level. I've been a Lexus customer for 16 y yourself a favor and ask for Jose "El Bori" Figueroa — your car shopping experience will be on another level. I've been a Lexus customer for 16 years, and for my last few leases I've had the pleasure of working with Jose "El Bori" — and honestly, I wouldn't go to anyone else. Jose isn’t just a “sales guy” trying to close a deal. He really takes the time to understand who you are and what you need. He doesn’t limit you to what’s currently in stock — he digs deep, searches upcoming inventory, and finds you the best options out there. Same goes for financing. He’ll look at every possible angle to get you the best monthly payments and terms. But what really sets him apart is that he doesn't disappear after you sign the contract. He’s present and available throughout your lease, always ready to help with anything you need. He’s genuinely invested in his clients, and you can feel it. For me, the perfect combo is Jose "El Bori" Figueroa in sales, Roman Santana in the manager department, and Matthew Silva in finance — that’s the Lexus North Miami dream team. More

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I had a great experience with my sales person, Jorge Frontier, and the entire team of professionals that I worked with. Frontier, and the entire team of professionals that I worked with. More

by cecygraveran Verified Customer Verified Customer

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Working with this dealership and most especially with my sales person, Jorge Frontier was amazing. Nothing like what I’ve experienced in the past of this dealership I highly recommend the sales person and t sales person, Jorge Frontier was amazing. Nothing like what I’ve experienced in the past of this dealership I highly recommend the sales person and the finance person that he selected. Danielle was also incredible. I have nothing but great things to say and I’m happy that I made my purchase here More

by cecygraveran Verified Customer Verified Customer

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Excelente atención son muy profesionales , explican todos los pasos y el tiempo de satisfacción es muy rápido , la verdad me siento muy contento con toda la asesoría y mi carro nuevo , muchas gracias los pasos y el tiempo de satisfacción es muy rápido , la verdad me siento muy contento con toda la asesoría y mi carro nuevo , muchas gracias More

by jman513 Verified Customer Verified Customer

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