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Roger Droukas
539 Reviews
Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.
Read moreDealership Experience
29 yrs
Industry Experience
29 yrs
Specialties & Trainings
Toyota Master Certified Car & Truck pro
Languages Spoken
English
Employee Video
539 Reviews
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539 Reviews of Roger Droukas
December 18, 2025
Once again, Heiser and staff continue to go above and beyond for us. This is the second new vehicle that we leased from Heiser in the last month. We have purchased and leased many vehicles over the years beyond for us. This is the second new vehicle that we leased from Heiser in the last month. We have purchased and leased many vehicles over the years. When we walk in the door we are recognized by the staff and are welcomed as part of the Heiser family. Everyone from Roger, Jakub, James, Shahat, Toyota Tom, and the new general manager, Gary Jaros, are extremely welcoming and knowledgeable. They have gone above and beyond what you would normally expect from a car dealer. In fact, we never consider going to any other car dealership--only Heiser! More
by RREAGON
Verified CustomerOther Employees Tagged: James Hicks III, Jorgo Ndina, Shahat Mohamed, Jakub Kania, Peter Miszewski, Tom Lowther, Gary Jaros
December 03, 2025
I was impressed with the quick response to my questions and willingness to work with my unique circumstances and willingness to work with my unique circumstances More
by GT
Other Employees Tagged: Shahat Mohamed, Jakub Kania, Michael Van Ackeren
November 30, 2025
We can buy from any Toyota dealer, but we only go to Heiser Toyota because of the excellent service we receive. Our family has purchased/leased more than 10 cars from Heiser. We feel like we're part of Heiser Toyota because of the excellent service we receive. Our family has purchased/leased more than 10 cars from Heiser. We feel like we're part of the Heiser family the minute we walk through the doors. More
by RREAGON
Other Employees Tagged: James Hicks III, Jorgo Ndina, Shahat Mohamed
November 25, 2025
Roger in sales and Tommy in service have been very good to me over the years to me over the years More
by AARONLUCENTE
Other Employees Tagged: Tom Lowther
August 17, 2025
We did not expect to buy a car, but the package Roger showed us and the good interest made it happen. We are so excited! showed us and the good interest made it happen. We are so excited! More
by cindivian
Other Employees Tagged: Shahat Mohamed, Jessica Phillips, Jakub Kania
July 11, 2025
Did a great job on the battery hold down recall. Very accommodating and very quick. Very accommodating and very quick. More
by laureenlehnberg
Other Employees Tagged: Nathaniel Jenkins
June 24, 2025
People were very nice and understanding, yet they did their job as salespeople well! Overall would recommend! their job as salespeople well! Overall would recommend! More
by cyoung
Other Employees Tagged: Al Hussain, Jorgo Ndina
June 19, 2025
Excellent service. We appreciated they held our car until we closed on our new home We appreciated they held our car until we closed on our new home More
by kevin.park
Other Employees Tagged: Jorgo Ndina, Shahat Mohamed
May 19, 2025
The service department is terrible. I had an appointment for an oil change. I pulled in. There was a lady ahead of me waiting. We talked for about 20 minutes. No one said anything to u I had an appointment for an oil change. I pulled in. There was a lady ahead of me waiting. We talked for about 20 minutes. No one said anything to us. Finally someone took the lady then you would think I’m next. Someone pulled in behind me just after the lady was taken. The person comes out and takes the person behind me instead of me. I’m standing there like a fool. I finally went in and said what do I have to do or what am I supposed to do 30 minutes? I realize it’s busy someone could’ve come out and said we’re busy we’re sorry That never happened I was finally taken care of but 30 to 35 minutes of standing there like a fool is ridiculous. The next time I had a schedule oil change I get there they take the vehicle. 2 1/2 hours later I finally got a call that your vehicle is done. That is unacceptable to me. Someone should have called me or text me at home that we are running an hour and a half to two behind. I needed a tire rotation. My vehicle was under warranty. I would not take it there. I took it somewhere else and paid for it. That’s how bad the service is at Heiser. Trying to get the correct bio figure on my lease vehicle was another tremendous obstacle. This is not rocket science it should be easy and quick, not at Heiser though. More
by RWOVERLAND
Other Employees Tagged: Jorgo Ndina, Jakub Kania
April 19, 2025
It was a good experience. They worked with my needs and I am very happy with the results and the vehicle I purchased . They worked with my needs and I am very happy with the results and the vehicle I purchased . More
by ristow68
Other Employees Tagged: Chad Covert, Jakub Kania
Dealership Inventory (184 Vehicles)
2022 Toyota Highlander Hybrid
used
Midnight Black Metallic exterior
Automatic
All-wheel Drive
