Roel Ortiz
Roel Ortiz at Dallas Lease Returns

Roel Ortiz | Page 10

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

Contact Me
5.0
507 Reviews

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

10 yrs, 7 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

5.0

507 Reviews

Write a Review

507 Reviews of Roel Ortiz

November 27, 2024

Dealership Rating
Employee Rating

Just purchased my third vehicle from Robert at Dallas Lease Returns. I’ve only lived in Dallas about six years, but I have returned to this great salesman three times to purchase vehicles. He has never l More

by kennym0514
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Schultz, Parveen Rajendran , Angelica Mitchell

Nov 29, 2024

Dallas Lease Returns responded

Kenny, Thank you so much for your excellent review! We are so glad that Robert had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 22, 2024

Dealership Rating
Employee Rating

Robert, I just want to say thank you for handling everything with the best customer service I have seen in a long time. I appreciate you guys handling this sale and follow up with care and urgency. N More

by joenyc22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Schultz , Angelica Mitchell

Nov 24, 2024

Dallas Lease Returns responded

Thank you so much for your wonderful review, Joe! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Dallas Lease Returns!

November 18, 2024

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Employee Rating

Saw this truck online and requested a follow up from the dealership. I was contacted by Johnny Kenney. He answered every question I had about the vehicle. He even went to the vehicle and personally talked m More

by Tgodwin1716
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricky Brockway , Johnny Kenney

Nov 18, 2024

Dallas Lease Returns responded

Thank you for your business and this review. We're happy to hear that Johnny and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 15, 2024

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Employee Rating

Gabe was great and very knowledgeable. Process was great and dealership was a great experience More

by cscmnt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kris Gaerlan , Gabriel Harris, Angelica Mitchell

Nov 18, 2024

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 26, 2024

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Employee Rating

Very clean, great people. Eric was great to work with. Many great vehicles on hand at great prices. More

by Daniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 27, 2024

Dallas Lease Returns responded

Thank you, Daniel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Dallas Lease Returns. We look forward to having you as one of our valued customers for many more years to come!

October 10, 2024

Dealership Rating
Employee Rating

Hello, purchased my second car from Dallas Lease returns, Family, Teamwork, Dedication, Above and beyond. Just a few words, I could do more but next time and there will be, I have also sent friends that have More

by wmbradley64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Zegarelli, Ricky Brockway , Caitlin - receptionist

Oct 10, 2024

Dallas Lease Returns responded

Thank you so much for your kind words for Anthony, Ricky, Roel, and Caitlin, and for taking the time to leave us this wonderful feedback!

September 28, 2024

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Employee Rating

Alexis is amazing. She went above and beyond to make sure we were comfortable. I’m so happy about her service. More

by Olu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexis Garcia, Mr Pete

Sep 29, 2024

Dallas Lease Returns responded

Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Alexis, and it was a pleasure having you at the dealership. We appreciate your review!

September 26, 2024

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Employee Rating

Talked on the phone with Afton about a car last month! Afton, cares about putting you in the right car for you! Her professionalism is off the chart! What is even better is she treats you with respect. Af More

by pastorpick11
Recommend Dealer
Yes
Sep 27, 2024

Dallas Lease Returns responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your kind feedback for Afton.

September 21, 2024

Dealership Rating
Employee Rating

I’ve had several great buying experiences at Dallas Lease Returns . Currently working with Chris M on my next purchase and he has been super helpful. Thanks More

by R A.
Recommend Dealer
Yes

Other Employees Tagged: Chris Mikell

Sep 22, 2024

Dallas Lease Returns responded

Thanks, Richard, for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that Chris was able to assist you and that you had such a positive experience.

August 17, 2024

Dealership Rating
Employee Rating

Dallas lease returns has a great selection of high quality vehicles at fair prices. I would recommend them . More

by Derrick Mortis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 18, 2024

Dallas Lease Returns responded

Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

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