Roel Ortiz

Pete Hankens did an amazing job of listening to what my needs and wants in vehicle are. He looked until he found the perfect vehicle within my budget. Financing was an easy process, There was no pressure, needs and wants in vehicle are. He looked until he found the perfect vehicle within my budget. Financing was an easy process, There was no pressure, and no surprise or hidden costs. Probably the best car buying experience I have had in 35 to 40 years. I have already recomened Dallas Lease Returns and Pete to two of my neighbors. More

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Derrick was very easy to work with and it was a fast process. Just wonderful!! process. Just wonderful!! More

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Updated: Had a harder experience at first when buying the car but the dealership made it right and helped fix the tires and car maintenance updates. the car but the dealership made it right and helped fix the tires and car maintenance updates. More

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Front desk lady was very helpful. Amy was very kind and helpful and the process of me purchasing my new vehicle. It went really smooth, especially when it was during a holiday week wh Amy was very kind and helpful and the process of me purchasing my new vehicle. It went really smooth, especially when it was during a holiday week when most banks are closed they were able to find a way for me to leave that day with my brand new car I was very happy with the service and would recommend this to other friends and family. More

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Pete is an amazing person who made sure I was supported through the process and even after buying the car. I will be buying from him again! through the process and even after buying the car. I will be buying from him again! More

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The Absolute Gold Standard of Used Car Buying! After experiencing a truly terrible, disorganized nightmare at a major local Toyota dealership earlier that same day, walking into Dallas Lease Re After experiencing a truly terrible, disorganized nightmare at a major local Toyota dealership earlier that same day, walking into Dallas Lease Returns was an absolute breath of fresh air from start to finish. The level of service we received here was top-notch—by leaps and bounds the best car buying experience we have ever had. It is entirely apparent that DLR empowers their people to genuinely put the customer first. Here is why this team is the absolute best in the business: • Amy (Outstanding & Accommodating): Amy reached out promptly after I submitted an online inquiry. She was incredibly flexible when I asked to move my appointment time up, and then again when we ended up arriving nearly an hour early. When we pulled up, she already had the vehicle staged outside for us so we could do a quick walk-around. Seeing the truck on the lot right away was a huge plus for us! Throughout the test drive and trade valuation, Amy was kind, thorough, and immensely helpful. • Tony (Infectious Energy): Shoutout to Tony, whose positive energy is absolutely infectious. He and Amy make the ultimate A-Team, and we are so grateful for their help! • Roel (Amazing Communication): Roel was communicative from start to finish. He introduced himself via text to let me know we were in great hands with Amy, and he even came over just to say hi and shake our hands before we drove off. • Kris & Ricky (Seamless Financing): A huge thank you to both of them for ensuring a completely seamless, stress-free experience handling our trade-in and financing. DLR provides a masterclass in how vehicle shopping should be done. I will be enthusiastically recommending them to everyone I know who is in the market for a new vehicle. Thank you all for a flawless experience! More

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Blanca was fantastic to work with. Didn’t pressure me at any point during the transaction and ensured all my questions were answered. Blanca even went above and beyond to have the brak Didn’t pressure me at any point during the transaction and ensured all my questions were answered. Blanca even went above and beyond to have the brakes and tires checked to ease my mind. More

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Marvin made the process seamless and communicated well. I’m happy with my purchase and the overall experience was great I’m happy with my purchase and the overall experience was great More

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Brandon just got me in to my dream truck and it was a breeze he also put in extra work to get me the rates I wanted. He made sure I was good to go and happy about my purchase. Along with with Roel. He w breeze he also put in extra work to get me the rates I wanted. He made sure I was good to go and happy about my purchase. Along with with Roel. He was awesome and very helpful. Thank you Brandon I appreciate you allot !! More

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This was the BEST EXPERIENCE I've ever had of purchasing a Car!! Service was fast KERRON was on it! As promised🦾 a Car!! Service was fast KERRON was on it! As promised🦾 More

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