Robin Metz | Page 4

A little disorganized due to people going on vacation. Robin was not my advisor but went above and beyond for me. Mix up with services but I will try one more time if I get my refund check. It still hasn’ Robin was not my advisor but went above and beyond for me. Mix up with services but I will try one more time if I get my refund check. It still hasn’t come yet. More

by little.latte Verified Customer Verified Customer

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I was traveling away from home when my Volvo needed service, so I was a little nervous about taking it to a dealership I had never visited before. From the moment I arrived, the staff made me feel welc service, so I was a little nervous about taking it to a dealership I had never visited before. From the moment I arrived, the staff made me feel welcome and treated me like a valued customer rather than just someone passing through. Everyone was friendly, professional, and took the time to clearly explain the work being performed. The maintenance was completed in a timely manner, and the communication throughout the process was excellent. What could have been a stressful situation turned into a genuinely positive experience because of the care and attention I received. It’s reassuring to know there are dealerships that take such pride in customer service, and I would not hesitate to recommend them to others. More

by markeisflagg Verified Customer Verified Customer

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Great service and communication with me. And even the service tech was friendly and welcoming to my needs. Comfortable lounge with good snacks while I waited. And even the service tech was friendly and welcoming to my needs. Comfortable lounge with good snacks while I waited. More

by BMOORESTEPHENS1119 Verified Customer Verified Customer

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Friendly, timely and knowledgeable. Robin, Wayne, and Jesuz are the best. Great service team!! Friendly, timely, and knowledgeable. Robin, Wayne, and Jesuz are the best. Every interacti Robin, Wayne, and Jesuz are the best. Great service team!! Friendly, timely, and knowledgeable. Robin, Wayne, and Jesuz are the best. Every interaction was pleasant. Best service team! More

by tammy.brock Verified Customer Verified Customer

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Always a positive experience Always professional friendly. Shuttle is a huge perk. When waiting, the waiting are is comfortable and well stocked! friendly. Shuttle is a huge perk. When waiting, the waiting are is comfortable and well stocked! More

by tomalley85 Verified Customer Verified Customer

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There is always a very kind and helpful staff! My vehicle was ready and clean right on time. My vehicle was ready and clean right on time. More

by TMOODY3 Verified Customer Verified Customer

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Robin and Tiana were great! Very kind and professional! Thank you so much for your help! Very kind and professional! Thank you so much for your help! More

by Grace Verified Customer Verified Customer

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I have been dealing with the Athens Volvo dealership for five years now and for the first time and these five years, I was very disappointed with my recent visit to the service department there. Because I r five years now and for the first time and these five years, I was very disappointed with my recent visit to the service department there. Because I realize that one person‘s experience is not necessarily indicative of everyone’s experience. I’m always hesitant to leave a negative review for anyone so I will limit my comments just to say that and an effort to prevent doing that, I attempted to call and talk and speak with the general manager and express my concerns and unhappiness, and the reasons for my unhappiness. It was not a productive conversation, and left such a bad taste in my mouth. I’m sorry to say I will not be returning to the Athens Volvo dealership. More

by CAROLEBLAND08 Verified Customer Verified Customer

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Excellent People and Service Department. Service is always prompt when waiting in lobby for service or repair. Service is always prompt when waiting in lobby for service or repair. More

by owenupchurch Verified Customer Verified Customer

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The service team is always open to listen and accommodating. Josh and Jesus have been great in assisting with my vehicle. accommodating. Josh and Jesus have been great in assisting with my vehicle. More

by angiegnewby Verified Customer Verified Customer

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