Robert Zeidenberg
Robert Zeidenberg at Scranton GMC of Vernon

Robert Zeidenberg

Service Department Manager

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.6
301 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

38 yrs, 11 mos

4.6

301 Reviews

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301 Reviews of Robert Zeidenberg

July 17, 2026

Dealership Rating
Employee Rating

Outstanding service department. Resolved the issues we had timely, and kept us informed of the status of the repairs. Highly recommend. More

by mason-arnold
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern, Gareth Jones

Jul 17, 2026

Scranton GMC of Vernon responded

We appreciate you trusting our service department with your Cadillac XT5. It’s great to hear we addressed the issues you experienced promptly and kept you informed during the repairs. Your recommendation is appreciated.

July 12, 2026

Dealership Rating
Employee Rating

Dealership was fantastic from start to finish and personalized my experience making this experience rather enjoyable More

by richardboulli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyree Mack

Jul 12, 2026

Scranton GMC of Vernon responded

We’re delighted to receive your five-star rating. It’s great our team personalized the service on your GMC Sierra 1500 and made the process enjoyable from start to finish. We appreciate your feedback and look forward to helping again.

June 21, 2026

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Everybody in the service department is great at the front desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said More

by chad R
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Scranton GMC of Vernon responded

Chad, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 31, 2026

Dealership Rating
Employee Rating

If they were straight forward and not tell you something you want to hear they would be better off. After a month I still have not heard what tje engine warranty would be after it was replaced, kept on putt More

by haza16
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Jun 03, 2026

Scranton GMC of Vernon responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for you to send us your contact information so that we can reach out and address your concerns? Thank you for your time, and hopefully, we can get to the bottom of this.

May 28, 2026

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The last couple services I have needed they have made things very inconvenient for me. They seem to not have enough extra cars for loaning during service times. More

by alinicolelib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gareth Jones

Jun 03, 2026

Scranton GMC of Vernon responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 11, 2026

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Very accommodating, always pleasant to work with for service needs. Technicians do a great job. More

by ALLISON_F_BAILEY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

May 11, 2026

Scranton GMC of Vernon responded

It’s wonderful to hear our service team provided a welcoming experience and thorough attention to your Cadillac CT5. We are here whenever you need us again.

April 27, 2026

Dealership Rating
Employee Rating

Frank was outstanding to work with and very informative. He was great to deal with from scheduling the appointment to keeping me informed during the duration of the visit. Frank is an asset to the dealersh More

by todd.newhouse
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Apr 27, 2026

Scranton GMC of Vernon responded

It’s great to hear Frank provided clear updates and courteous support from scheduling to the completion of your Cadillac Escalade service. Your kind words about his professionalism are much appreciated. We’re here whenever you need us again.

April 11, 2026

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People where very nice and seemed interested in making sure I was happy and satisfied More

by visionland
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

Apr 11, 2026

Scranton GMC of Vernon responded

We’re pleased the service team made sure you felt welcome and satisfied during your Chevrolet Silverado 1500 service. Thank you for the five-star rating and for sharing your experience.

April 09, 2026

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Employee Rating

They were very friendly and accommodating. Was a difficult situation but handled it well. Thanks More

by visionland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Frank Kern

Apr 09, 2026

Scranton GMC of Vernon responded

Thank you for the five-star rating. We’re glad our team could support you through a challenging service visit for your Chevrolet Silverado 1500. Please reach out if there’s anything else we can help with.

March 24, 2026

Dealership Rating
Employee Rating

Service department is great! They are friendly, accommodating, very thorough and for me the most important thing is trustworthy! I have been there several times after I bought More

by fxpalacios7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Coles, James Krauss , James Carlin, Jewels

Mar 25, 2026

Scranton GMC of Vernon responded

Thank you for sharing your positive feedback about our GMC service team. We’re happy our friendly, accommodating, and thorough approach has earned your trust, and we appreciate your continued visits. We look forward to supporting you again whenever you need service.

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