Gareth Jones
Gareth Jones at Scranton GMC of Vernon

Gareth Jones

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.1
18 Reviews
4.1

18 Reviews

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18 Reviews of Gareth Jones

June 22, 2026

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Employee Rating

Always friendly, always patient always explains what they need to do to your vehicle to keep you safe and sound. More

by DJNEWTON428
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Jun 22, 2026

Scranton GMC of Vernon responded

It’s great to hear Frank and Gareth provided friendly, patient service while explaining the work needed to keep your Buick safe. Thank you for the five-star review.

June 21, 2026

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Everybody in the service department is great at the front desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said More

by chad R
Service Price Transparency
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Recommend Dealer
Yes
Jun 22, 2026

Scranton GMC of Vernon responded

Chad, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 13, 2026

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Employee Rating

Every staff is very nice and welcoming, and make sure that I'm happy with my service More

by lisbethh01
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

Jun 14, 2026

Scranton GMC of Vernon responded

It’s wonderful our team welcomed you warmly and made sure you were satisfied with your Buick Enclave service. Thank you for sharing your experience. We look forward to assisting you again.

May 28, 2026

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The last couple services I have needed they have made things very inconvenient for me. They seem to not have enough extra cars for loaning during service times. More

by alinicolelib
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Zeidenberg

Jun 03, 2026

Scranton GMC of Vernon responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 22, 2026

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Great job nice people delivery and pick up excellent that’s all I’ve got to say in the subject More

by HTA
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2026

Scranton GMC of Vernon responded

We’re delighted our team delivered excellent service on your Cadillac XT5 and made pickup and delivery seamless. Thank you for sharing your great experience and please let us know if we can assist again.

May 07, 2026

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I Bought a 2021 GMC Canyon at Scranton motors with the very expensive GOLD warranty. When the truck needed a new AC compressor the warranty would only cover half the cost of the Compressor. I dropped t More

by Max485
Service Price Transparency
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Service Time
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Recommend Dealer
No
May 11, 2026

Scranton GMC of Vernon responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 03, 2026

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Employee Rating

Great group of people. ..willing to with the customer and to keep them informed on service. More

by wbn57
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

May 04, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 02, 2026

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Employee Rating

First off, spell my first name correctly. Leads me to wonder about the review totalit. More

by joseph.korotie
Service Price Transparency
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Recommend Dealer
Yes
May 04, 2026

Scranton GMC of Vernon responded

Joseph, our customers are our top priority, and your feedback is greatly appreciated! All of us at Scranton GMC of Vernon are glad to have you as a customer.

April 29, 2026

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Employee Rating

Drove my truck there with a diagnosed sensor issue from olanders. They said I needed a new sensor. I paid them $1000 to install the new sensor. They called me when the job was done and said now my vehicle More

by DONTICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 03, 2026

Scranton GMC of Vernon responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

April 27, 2026

Dealership Rating
Employee Rating

Excellent service ! Caring service advisors and everyone was really friendly Scranton motors is excellent More

by Febllc
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

Apr 27, 2026

Scranton GMC of Vernon responded

We’re thrilled Gareth and our service team made your Cadillac XT5 visit so positive. It’s great to know everyone was friendly and caring. Thank you for the five-star feedback.

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