Gareth Jones
Gareth Jones at Scranton GMC of Vernon

Gareth Jones

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.3
24 Reviews
4.3

24 Reviews

Write a Review

24 Reviews of Gareth Jones

August 16, 2026

Dealership Rating
Employee Rating

It was easy to schedule an appointment and my car was serviced quickly and the staff was friendly and attentive. More

by MPOTAMIANOS87
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

Aug 16, 2026

Scranton GMC of Vernon responded

Knowing that scheduling an appointment felt easy means a lot to our service department. Our team is pleased we could service your Cadillac LYRIQ promptly. Thank you for your kind words about our friendly, attentive staff and for the five-star rating.

August 10, 2026

Dealership Rating
Employee Rating

Service Department is always amazing. Gareth was easy to work with and communicated everything along the way. I will always recommend Scranton for car purchase and service dept. The probl More

by jeravery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2026

Scranton GMC of Vernon responded

Knowing that our service department continues to impress and that Gareth kept you informed throughout the repair is truly rewarding. We’re pleased we could diagnose and fix the issue on your Chevrolet Silverado 1500 promptly. Your willingness to recommend our dealership and service department means a great deal to us.

August 03, 2026

Dealership Rating
Employee Rating

They charged me over $40 for miscellaneous charge or better term shop charge for a $380 bill oil change rotate tires air cleaner. I considered that $40 a departing gift I will never return to Scranton m More

by Alexgrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 07, 2026

Scranton GMC of Vernon responded

Alex, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. If you don't mind, please reach out to us; we would love to address your concerns. Thank you for your time, and hopefully, we can get to the bottom of this.

August 02, 2026

Dealership Rating
Employee Rating

The customer service was excellent. They worked on my problem until it was solved and the issue was repaired. I'd definitely come back again. More

by timlucas
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

Aug 02, 2026

Scranton GMC of Vernon responded

It’s great to know our service on your GMC Sierra 2500 met your expectations. Gareth and our team are glad we could resolve the issue for you. We look forward to helping you again.

July 26, 2026

Dealership Rating
Employee Rating

The service was very good. It was the first time I had my truck in since I bought it. Everyone was very professional and the mechanic made sure my truck was fixed and ready for More

by jcshiz53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2026

Scranton GMC of Vernon responded

Thank you for choosing us for your GMC’s first service. We’re pleased our team provided professional care and that your truck was ready when you needed it. We appreciate your trust and look forward to helping you again.

July 17, 2026

Dealership Rating
Employee Rating

Outstanding service department. Resolved the issues we had timely, and kept us informed of the status of the repairs. Highly recommend. More

by mason-arnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg, Frank Kern

Jul 17, 2026

Scranton GMC of Vernon responded

We appreciate you trusting our service department with your Cadillac XT5. It’s great to hear we addressed the issues you experienced promptly and kept you informed during the repairs. Your recommendation is appreciated.

June 22, 2026

Dealership Rating
Employee Rating

Always friendly, always patient always explains what they need to do to your vehicle to keep you safe and sound. More

by DJNEWTON428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Jun 22, 2026

Scranton GMC of Vernon responded

It’s great to hear Frank and Gareth provided friendly, patient service while explaining the work needed to keep your Buick safe. Thank you for the five-star review.

June 21, 2026

Dealership Rating
Employee Rating

Everybody in the service department is great at the front desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said More

by chad R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Scranton GMC of Vernon responded

Chad, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 13, 2026

Dealership Rating
Employee Rating

Every staff is very nice and welcoming, and make sure that I'm happy with my service More

by lisbethh01
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

Jun 14, 2026

Scranton GMC of Vernon responded

It’s wonderful our team welcomed you warmly and made sure you were satisfied with your Buick Enclave service. Thank you for sharing your experience. We look forward to assisting you again.

May 28, 2026

Dealership Rating
Employee Rating

The last couple services I have needed they have made things very inconvenient for me. They seem to not have enough extra cars for loaning during service times. More

by alinicolelib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Zeidenberg

Jun 03, 2026

Scranton GMC of Vernon responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

1

Dealership Inventory (239 Vehicles)

new 2026 GMC Savana 3500 car, priced at $54,028
2026 GMC Savana 3500
new
Summit White exterior
Automatic
Rear-wheel Drive
new 2026 GMC Sierra 3500 car, priced at $83,035
2026 GMC Sierra 3500
new
Summit White exterior
Automatic
Four-wheel Drive
new 2026 GMC Sierra 3500 car, priced at $66,261
2026 GMC Sierra 3500
new
Summit White exterior
Automatic
Four-wheel Drive
used 2022 Hyundai Palisade car, priced at $25,415
2022 Hyundai Palisade
used
Abyss Black Pearl exterior
Automatic
Front-wheel Drive
new 2026 GMC Sierra 1500 car, priced at $66,113
2026 GMC Sierra 1500
new
Onyx Black exterior
Automatic
Four-wheel Drive
used 2017 Chevrolet Silverado 3500 car, priced at $55,915
2017 Chevrolet Silverado 3500
used
Silver Ice Metallic exterior
Automatic
Four-wheel Drive