Frank Kern

Always friendly, always patient always explains what they need to do to your vehicle to keep you safe and sound. need to do to your vehicle to keep you safe and sound. More

by DJNEWTON428 Verified Customer Verified Customer

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Everybody in the service department is great at the front desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said he rotated the tires. Come to find out he did not rotate the tires and the vehicle had to go back in to have the tires rotated at that time. More

by chad R Verified Customer Verified Customer

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If they were straight forward and not tell you something you want to hear they would be better off. After a month I still have not heard what tje engine warranty would be after it was replaced, kept on putt you want to hear they would be better off. After a month I still have not heard what tje engine warranty would be after it was replaced, kept on putting the blame on GM. I have always enjoyed dealing with Scranton but over the past couple years it has gotten sour. Some of the issues have not been all their fault but some have been More

by haza16 Verified Customer Verified Customer

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The work was under an extended warranty package, and it took a full week to get a water pump and hoses replaced. Quality work was done, but not really happy it took a week. Thanks, Scranton for quality wor took a full week to get a water pump and hoses replaced. Quality work was done, but not really happy it took a week. Thanks, Scranton for quality work. More

by LAURA3224 Verified Customer Verified Customer

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Great job nice people delivery and pick up excellent that’s all I’ve got to say in the subject that’s all I’ve got to say in the subject More

by HTA Verified Customer Verified Customer

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I would work with Frank again hands down ! Master of his trade. I hope to stay out the shop- but if I have to come in again glad to have Frank in my corner Master of his trade. I hope to stay out the shop- but if I have to come in again glad to have Frank in my corner More

by julianaricketts071 Verified Customer Verified Customer

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I bought multiple vehicles from this dealership, you used to have good service writers, now all they care about is the bottom line. Frank preceded to lie to me with one price to get me into the dealership an to have good service writers, now all they care about is the bottom line. Frank preceded to lie to me with one price to get me into the dealership and the prices went up significantly once I was there, I'm very unhappy camper. Have a nice day Scranton motors More

by John Streiber Verified Customer Verified Customer

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Frank was friendly knowledgeable and kept me well informed as to the progress of my repairs which were quicker than expected informed as to the progress of my repairs which were quicker than expected More

by wekjacool Verified Customer Verified Customer

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This is my 3rd Cadillac from Scranton. No issues with any of them. I have had this one the longest by far. I had my grin brakes done in 2024 and after a few days I noticed a rubbing sound. No issues with any of them. I have had this one the longest by far. I had my grin brakes done in 2024 and after a few days I noticed a rubbing sound. I thought it was the from brakes and did not bring it back in. This year my tire pressure sensor went and I needed an oil change. I also requested that they check on the running sound. They called and told me that the sound was from the rear brakes and suggested I change the spark plugs as well. Also Cabin and Air filters. I passed on the Air filters but decided 10 years was a good time to change the Plugs. Agreed to the Rear Brakes even though it made no sense their explanation. If I have been hearing that noise sense they did the Front Brakes, but it was really the Rear Brakes, why didn't they tell me that when I had them do the from Brakes? This is the 1st time since 09 that I Austin the integrity of the Dealership in the Repair department. Now the cat runs fine, but I do not believe it was the Rear Brakes that were rubbing. Everyone else heard that noise in the front. That said, I do not see myself coming back again. More

by Michael Verified Customer Verified Customer

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Very accommodating, always pleasant to work with for service needs. Technicians do a great job. service needs. Technicians do a great job. More

by ALLISON_F_BAILEY Verified Customer Verified Customer

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