James Krauss
James Krauss at Scranton GMC of Vernon

James Krauss

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.8
43 Reviews
4.8

43 Reviews

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43 Reviews of James Krauss

May 22, 2026

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Employee Rating

Great job nice people delivery and pick up excellent that’s all I’ve got to say in the subject More

by HTA
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Recommend Dealer
Yes
May 22, 2026

Scranton GMC of Vernon responded

We’re delighted our team delivered excellent service on your Cadillac XT5 and made pickup and delivery seamless. Thank you for sharing your great experience and please let us know if we can assist again.

May 14, 2026

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Great Service Dept. Had a Recall for toe links on my 2012 regal. They had the car ready a day early as we dropped it off by noon and our service was scheduled for the fo More

by WIRE2WIRED
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Workmanship
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Recommend Dealer
Yes
May 14, 2026

Scranton GMC of Vernon responded

It’s great to know our team completed the toe link recall on your 2012 Buick Regal a day ahead of schedule. James and our service staff are pleased we could return your vehicle by 4:00 pm the same day.

May 05, 2026

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Friendly service staff, quick service, and price came in under original quoted amount. Win-win-win! More

by LISA G
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Recommend Dealer
Yes
May 05, 2026

Scranton GMC of Vernon responded

It’s great to hear you found our staff friendly and your Chevrolet service was completed quickly. Seeing the final price come in under the original estimate is rewarding. James and the team appreciate your feedback.

April 25, 2026

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Very promptly received when I arrived, person at the receiving desk was very friendly and polite More

by VILACA
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Recommend Dealer
Yes
Apr 27, 2026

Scranton GMC of Vernon responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Scranton GMC of Vernon . We look forward to having you as one of our valued customers for many more years to come!

March 30, 2026

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James did great job explaining the work that was going to be done. Will definitely be back. More

by Rrtdie
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Recommend Dealer
Yes
Mar 30, 2026

Scranton GMC of Vernon responded

It’s great to hear that James walked you through the work on your GMC Sierra 1500. We look forward to welcoming you back.

March 24, 2026

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Service department is great! They are friendly, accommodating, very thorough and for me the most important thing is trustworthy! I have been there several times after I bought More

by fxpalacios7
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Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg, Tyler Coles , James Carlin, Jewels

Mar 25, 2026

Scranton GMC of Vernon responded

Thank you for sharing your positive feedback about our GMC service team. We’re happy our friendly, accommodating, and thorough approach has earned your trust, and we appreciate your continued visits. We look forward to supporting you again whenever you need service.

March 06, 2026

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They did a great job on time just like they said they would we'll definitely use them again for service moving forward More

by DAVID@STAMBERGERHVAC.COM
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Recommend Dealer
Yes
Mar 06, 2026

Scranton GMC of Vernon responded

It’s great to know your Cadillac service was completed on schedule. We appreciate your trust and look forward to helping with your future maintenance.

February 28, 2026

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I found that everyone that I dealt with was very friendly and helpful. The dealership has been very accommodating and professional in every way. I would recommend them for all automotive needs. More

by joseph.spinelli
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Recommend Dealer
Yes
Feb 28, 2026

Scranton GMC of Vernon responded

It’s great our team was accommodating, friendly, and professional during your service on the GMC Savana 2500. We’re pleased the work met your expectations. Your recommendation means a lot and we look forward to serving your automotive needs again.

February 26, 2026

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The service was not a good experience, 18 days without a good no updates had to call in was hung up on repeatedly.no loaner car rental car$600 , a bill I did not expect to pay. Previous service departments More

by TBLESSED28
Service Price Transparency
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Recommend Dealer
No
Mar 03, 2026

Scranton GMC of Vernon responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 22, 2026

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Employee Rating

They try their best to do right by their costumers! We have bought all our cars from Scranton! More

by L.WILLETTE
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Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Feb 22, 2026

Scranton GMC of Vernon responded

Thank you for trusting us with your Cadillac CT4 service and for choosing us for all your vehicle purchases. We appreciate your loyalty over the years and are glad our team could deliver the support you deserve. We look forward to continuing to serve you.

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