Doug Freeman

Honesty and transparency. Before taking the 3 hour drive, Jalen was up front and honest regarding my trade. After sitting and talking to him we came to a fair compromise that Before taking the 3 hour drive, Jalen was up front and honest regarding my trade. After sitting and talking to him we came to a fair compromise that worked well for both of us. I love my new truck and I would take the drive again in a heartbeat. More

by jgoldenone Verified Customer Verified Customer

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Everyone from David and Rob in service to David and the sales team were amazing to work with. Honest and forthright, they stuck to their word and backed me up when I needed them. They are trustworthy and d sales team were amazing to work with. Honest and forthright, they stuck to their word and backed me up when I needed them. They are trustworthy and did a wonderful job on my repair. I am grateful for their compassion and care in making things right. They are great! More

by SALMOTTA17 Verified Customer Verified Customer

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Scranton Motors and Tiree my salesman were exceptional. They never pushed me in one direction or another. They spent countless hours with me while I test drove different vehicles. I finally settled on the They never pushed me in one direction or another. They spent countless hours with me while I test drove different vehicles. I finally settled on the Cadillac Escalade V and couldn't be happier with that decision. Rob, Doug, Tom and James were all just wonderful people and I would highly recommend this dealership. More

by ctprocess Verified Customer Verified Customer

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After having spent the previous 24 hours going from a "bad" to "worse" truck shopping experience, Scranton set things right. When Jalen greeted us warmly and friendly, with a welcoming tone. Then I tol "bad" to "worse" truck shopping experience, Scranton set things right. When Jalen greeted us warmly and friendly, with a welcoming tone. Then I told him, "Jalen, I'm real ornery right now because of the last 24 hours, so please help me turn this around". He laughed(nervously), then proceeded to wash those bad experiences from my memory. Overall, Scranton is a very professional dealership where the customer experience is valued above all. For example, we were apart on my trade-in value ($1000), but we collectively found $1000 in value to me elsewhere. That's customer service. Then, the parts department, hand delivered my IOU tonneau cover to our home in Portland. Who does that? Finally, the truck I eventually purchased was presented to me in a proper condition (interior detailed, washed, no broken parts, no CEL, ... ready to take home. Thanks to all at Scranton GMC for your professionalism and to Jalen for helping me forget the prior 24 hours - no longer ornery. Best regards, Lou & Jill Zanette More

by louis.zanettejr Verified Customer Verified Customer

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Everybody in the service department is great at the front desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said he rotated the tires. Come to find out he did not rotate the tires and the vehicle had to go back in to have the tires rotated at that time. More

by chad R Verified Customer Verified Customer

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Everyone was very friendly and professional. They are willing to work with their customers to ensure they are satisfied with the entire car buying experience. They are willing to work with their customers to ensure they are satisfied with the entire car buying experience. More

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Had a great experience working with Tyree on getting into the vehicle I wanted! The whole experience was pleasant and effortless. Nothing less than 5* for Tyree and the team. the vehicle I wanted! The whole experience was pleasant and effortless. Nothing less than 5* for Tyree and the team. More

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We would highly recommend Scranton motors to friends and family . They are very friendly and made our purchase very easy. family . They are very friendly and made our purchase very easy. More

by llzis Verified Customer Verified Customer

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Very nice, helpful people. I didn't feel pressured at all. Miranda was very knowledgeable and answered all my questions. I didn't feel pressured at all. Miranda was very knowledgeable and answered all my questions. More

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My experience purchasing my truck here was outstanding from start to finish. I called and Spoke with Miranda. I drove the vehicle and Miranda was able to answer all my questions related to the unique vehi from start to finish. I called and Spoke with Miranda. I drove the vehicle and Miranda was able to answer all my questions related to the unique vehicle. She really knew everything about the vehicle. The sales team was knowledgeable, transparent, and truly committed to helping me find the perfect vehicle for my needs. What stood out most was the level of customer service: no pressure, no gimmicks, just honest communication and genuine professionalism. Every question I had was answered clearly, and the entire buying process was smooth and efficient. Doug in the finance office had all the paperwork ready and it was a short 10 minutes and I was onto the next professional to setup all the systems in the truck. Dan walked me through all the systems available to me and had the vehicle systems, OnStar, XM and My GMC apps online. I couldn’t be happier with my purchase and highly recommend this dealership to anyone looking for a dependable truck and a hassle-free buying experience. More

by tprejsne Verified Customer Verified Customer

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