Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram

Ridge Hancock | Page 2

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
125 Reviews
5.0

125 Reviews

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125 Reviews of Ridge Hancock

April 29, 2026

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Employee Rating

This dealership is very professional and nice. Although they should schedule more timely time to get your car repaired. It should not take four (4) days to do a simple repair. I will continue w More

by johanaswan
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Recommend Dealer
Yes
Apr 29, 2026

Klaben Chrysler Jeep Dodge Ram responded

Johana, Thank you so much for taking the time to share your review and speaking with me on the phone. We truly appreciate your kind words regarding the professionalism of our team and your decision to continue servicing your vehicle with us. I also want to sincerely thank you for your candid feedback regarding the turnaround time for your repair. We understand that four days is a significant amount of time to be without your vehicle for a straightforward service, and we are currently reviewing our scheduling processes to ensure we provide more timely repairs moving forward. We wish you a wonderful and safe trip out to California! We look forward to seeing you again when you return. Best regards, Tyler Schultz Service Director Klaben Chrysler Jeep Dodge Ram

April 27, 2026

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Very courteous and helpful. Went above and beyond to help me with all the issues. More

by terry1094
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Recommend Dealer
Yes

April 24, 2026

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Ridge was awesome. He kept me up to date on the status of my vehicle and explained everything that was being done. I am going to be asking for him on my next appointme More

by STARNASKI
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Recommend Dealer
Yes

April 17, 2026

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Josh was very through, informative and always presented as being a professional. He guided with the process unlike past dealings with Valley Chrysler. They could learn from Josh. More

by inspectorgadget1919
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Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

April 13, 2026

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Even though it was not the outcome that I thought, Ridge was respectful and explained why. More

by Tlautzenhiser
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Recommend Dealer
Yes

April 09, 2026

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They always do what they’re supposed to. And if I. have a problem they make sure it’s fixed right. More

by Rich Smith
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Recommend Dealer
Yes

April 08, 2026

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I've been a Klaben Mopar customer since 1978. I've always been happy with my vehicle purchases and also their service and parts departments. This recent recall visit for a transmission software u More

by Grizzly
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Recommend Dealer
Yes

April 06, 2026

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Ridge was communicative, helpful, and very considerate. I was not left wondering what was wrong. I thought the did a great job resolving the issue and explaining to me More

by vickieuhl
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Recommend Dealer
Yes

March 31, 2026

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Got me in quick, and was very communicative as the process went on, as usual. More

by jimbenne
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Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

March 26, 2026

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Employee Rating

Great communication, Josh kept in touch to keep me informed of what is going on with my car. Was able to get my car back to me as soon as possible. Thanks~ More

by ksinning
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Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

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