Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram
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Joe Hilliard

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
830 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

31 yrs, 2 mos

Industry Experience

31 yrs, 2 mos

4.9

830 Reviews

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830 Reviews of Joe Hilliard

June 06, 2024

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Employee Rating

My family has been using Klaben for 20 plus years and we're always satisfied. Their polite, curtious, very knowledgeable and nice! I've been recommending Klaben as dealership of choice for years. More

by Susanesv9808
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Recommend Dealer
Yes

Other Employees Tagged: Brian Franklin, Ken Harris

June 06, 2024

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Ricardo was very helpful when we were shopping for a new truck. He was very informative, patient, and helpful. He never "pushed the sale" but did everything he could to make us comfortable to make a deal. More

by Brad
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Recommend Dealer
Yes

Other Employees Tagged: Brian Franklin, Ricardo Farone

June 05, 2024

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I have leased or purchased several trucks and jeeps from Klaben over the last several years. I have always felt that I was getting a great deal and great service. The sales staff, like Ken Harris, have been More

by wtmdump
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Recommend Dealer
Yes

June 03, 2024

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Always great working with Joe as my advisor and bringing my vehicle to Klaben Dodge for service. More

by tracytinker
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Recommend Dealer
Yes

May 30, 2024

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Very pleased with Joe Hilliard and his team of mechanics. They diagnosed the problem and fixed it. My dealership of origin would not take any action regarding the transmission problems. Thanks for fixing my More

by Cordelljm
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Recommend Dealer
Yes

May 29, 2024

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I have been a Klaben customer for many years! I am always confident I am in good hands! More

by Rlw1230
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Recommend Dealer
Yes

May 28, 2024

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Always cooperative with scheduling. Never hides cost of work done. Always kind and courteous. Treats you like family. More

by WGEDEON
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Recommend Dealer
Yes

May 27, 2024

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Had to go to the service desk to finish my service visit after I saw the service technician park my car in the lot when he was done working on my car. I waited for over 15 minutes for someone to tell me it More

by bgergely1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Albert Klaben III

May 28, 2024

Klaben Chrysler Jeep Dodge Ram responded

William, Thank you for your feedback, as it is a vital tool in our continued growth as a department. We sincerely apologize for the inconvenience you had here with your most recent visit. We can assure you that this is not how we want any visit to go. I did call and leave you a message earlier, as I would love the opportunity to have a quick conversation to go over the visit in some more detail to better serve you for future visits. I can be reached at any of the following information below. Again, we appreciate your feedback, and the entire Klaben team remains at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

May 24, 2024

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Good service, don't have 15 words to explain how good the people are there!!! thank you for the great job More

by kathleenboyer17
Service Price Transparency
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Recommend Dealer
Yes

May 20, 2024

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Friendly courteous service. Time to complete service was close to actiual time given. Very pleased More

by barbo46
Service Price Transparency
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Recommend Dealer
Yes
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