Richard Smith

They are welcoming. Help with my need and my questions answered. And made me feel happy to the end with a new vehicle. Help with my need and my questions answered. And made me feel happy to the end with a new vehicle. More

by donozaluis Verified Customer Verified Customer

Print

They went above and beyond to assist me. From the service manager to the GM everyone was amazing. From the service manager to the GM everyone was amazing. More

by hunt080115 Verified Customer Verified Customer

Print

I recently had the best car-buying experience in my life here. I was considering a particular Mazda as well as 2 other manufacturers. When I came to Mazda of Claremont to test drive the vehicle that I was i here. I was considering a particular Mazda as well as 2 other manufacturers. When I came to Mazda of Claremont to test drive the vehicle that I was interested in, Geovany was very helpful: He was polite and not pushy at all, knowledgeable about the vehicle’s features/specs (and when he did not know, he immediately looked it up for me), and patient with me during my test drive when I wanted to see what it felt like doing a U-turn, parallel parking, and backing up into a parking space in that particular vehicle. When I returned the following day to crunch numbers, Richard was also very helpful and patient with me when he printed out several different alternatives for me to consider (ex., multiple different finance options, lease options, etc.). I had met Richard the day prior, and knew he was a “manager,” but I did not realize he was THE general manager! I realized that after the fact, and really appreciated how, as the general manager, he did not put himself ‘above the fray’ and was willing to engage in direct-customer relations. [I have a friend who recently asked to speak to the GM of a Jeep dealer further east, and was told, “The GM doesn’t speak to customers.” Hence why this interaction with Richard was all the more notable.] In addition to being patient, he was not pushy, either. When I stated that I did not want an add-on, my request was granted without any push-back, letting me know that they value me as a customer, as opposed to a payday. When I returned two days later to purchase the vehicle, Arash was my finance guy. The process was surprisingly quick and easy. Once again, when I declined optional purchases, my request was respected and I was not guilt-tripped or pressured into buying something that I did not want. Lastly, the car was presented to me in immaculate condition, and Geovany also spent plenty of time showing me all the special features on the car and helped get me connected to the MyMazda app. Everyone that worked with me was a pleasure, and I will definitely recommend this dealership to others, especially also because this dealer offers a limited lifetime powertrain warranty, which was very important to me given all the troubles that I had with my previous Toyota. More

by joyhla Verified Customer Verified Customer

Print

Dealership is honest that people are friendly Jack was fantastic Robert was very good and the financial manager was excellent fantastic Robert was very good and the financial manager was excellent More

by ARTDOC46 Verified Customer Verified Customer

Print

The Mazda of Claremont staff were so helpful and kind during our car buying experience. We never felt pressured or hassled. They answered all our questions and were incredibly knowledgeable about the car during our car buying experience. We never felt pressured or hassled. They answered all our questions and were incredibly knowledgeable about the car! We felt totally supported and would absolutely come back for their awesome customer service and impressive stock of cars! Thank you for all your help! We love our new car! More

by TTYRRELL200 Verified Customer Verified Customer

Print

Professional, courteous, and in detail answer all my questions first time experienced buying theMazda brand at this point no regrets questions first time experienced buying theMazda brand at this point no regrets More

by LARRY.ROSALES Verified Customer Verified Customer

Print

This Office pulled a fast one on me. I wanted to trade my 2023 Mazda CX50 for a 2026 Mazda CX50 but I wanted all the bells and whistles that my 2023 had. The salesman told me they had on I wanted to trade my 2023 Mazda CX50 for a 2026 Mazda CX50 but I wanted all the bells and whistles that my 2023 had. The salesman told me they had one identical to it with all the bells and whistles, at the same time they lured me into the financing office to sign all of the documents and when they brought the 2026 CX50 to the parking lot, I noticed that it did not have all of the bells and whistles that my 2023 had and I told them I didn’t want it, they told me it was too late, I already signed the contract and the documents had already been sent out to the bank. They would not give me my 2023 Mazda CX50 back to me. I was forced to take the new one. I am very disappointed in them and with the new car. More

Print

Great service , friendly, organized, professional and lobby clean and inviting while waiting. Because of video of vehicle serviced answered a lot of questions without having to ask them thanks lobby clean and inviting while waiting. Because of video of vehicle serviced answered a lot of questions without having to ask them thanks More

by tmct45 Verified Customer Verified Customer

Print

Your staff was fast and courteous plus I had a coupon for the service. Very professional and the coffee in the lounge was great. the service. Very professional and the coffee in the lounge was great. More

by rexnard1 Verified Customer Verified Customer

Print

Great experience. Gio was the best and he was extremely nice and knowledgeable. Everyone at Mazda were great Gio was the best and he was extremely nice and knowledgeable. Everyone at Mazda were great More

by MSCHIAVO4 Verified Customer Verified Customer

Print