Ruben Lara

Mazda of Claremont responded

Thank you for the fantastic feedback! We’re glad Jake and your service technician continue to make your visits both professional and efficient. It’s especially rewarding to hear that their customer service skills stand out just as much as the speedy service. We truly appreciate your continued trust and are happy to hear you’ll be back. We’ll be sure Jake and the team see your kind words!

Mazda of Claremont responded

We’re sorry that your CX-70 has required multiple visits for the same side-view mirror concern without the issue being resolved. We understand how frustrating it is to bring your vehicle in three times, particularly for a problem that affects your confidence while driving on the highway. We also regret that your follow-up message to Ruben did not receive the response you were expecting. Your concerns regarding the unresolved repair, repeated visits, and communication have been shared with our management team for review.

Mazda of Claremont responded

Thank you for such a thoughtful review! We’re glad your first service visit with us was a great experience and that the inspection provided helpful information about your Mazda6. It’s especially good to hear that the inspection helped identify issues that may be covered under your warranty. We’re also happy Ruben was able to make the process smooth and keep everything moving, even with the window replacement waiting on a backordered part. We’ll be sure to share your kind words with him. Thank you for choosing us and trusting our team with your Mazda!

Mazda of Claremont responded

Thank you for the kind words! Three Mazda CX-5s since 2017 is an incredible compliment and a great reflection of the trust you’ve placed in our team over the years. We’re so glad great customer service has been one of the reasons you keep coming back. We truly appreciate your loyalty and the opportunity to be part of each vehicle purchase. Here’s to hoping there’s a fourth CX-5 in your future! 😊

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you were taken care of right away and that the team kept you informed about the estimated completion time. Answering your questions and setting clear expectations is an important part of a good service experience. We appreciate you taking the time to share your feedback and trusting our team with your vehicle!

Mazda of Claremont responded

We’re sorry the wait for your vehicle’s service took much longer than you expected. We understand how frustrating it is to spend that much time at the dealership, especially when you could have made other arrangements or chosen another dealership if you had known about the delay. Clear communication about expected service times is important, and we regret that we did not set the right expectations. Your feedback regarding the service time and communication has been shared with our management team for review.

Mazda of Claremont responded

Thank you for the honest feedback. We’re glad our service representative was professional, knowledgeable, and able to answer all your questions about the recall. We also appreciate you pointing out the issue with the vehicle wash process. We understand that when a wash is part of the service experience, it should be handled consistently and without creating extra frustration for the customer. We’ll share your feedback with our service team as we continue looking for ways to improve the process. Thank you for trusting us with your vehicle and for helping us identify where we can do better.

Mazda of Claremont responded

Thank you for the wonderful feedback! We’re glad you found our team honest, friendly, and easy to work with. It’s especially great to hear Jack, Robert, and our finance manager each made such a positive impression throughout your experience. We’ll be sure to pass along your kind words to all three. We truly appreciate you recognizing the team and for choosing us!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you enjoyed both the service and your time in our lounge area. A comfortable waiting space with good coffee, water, and a few treats can make a big difference while your vehicle is being taken care of. We appreciate you choosing us and hope to see you again at your next visit!

Mazda of Claremont responded

Thank you for the thoughtful recognition of our team and leadership. We’re fortunate to have dedicated employees who genuinely care about the customer experience, and we appreciate you taking the time to acknowledge Alvin and Roy. Their experience and leadership help set the tone for the entire team. We’re grateful for your support and for choosing to do business with us!