Ruben Lara

Mazda of Claremont responded

Thank you for the great feedback! We’re glad the team’s friendliness and knowledge stood out, and that they were able to get your service handled quickly. And yes, sending you home with a clean car is a pretty nice bonus! 😊 We truly appreciate you choosing us for your service and taking the time to share what you enjoyed about the experience. We’ll be happy to see you again!

Mazda of Claremont responded

Thank you for the great shout-out to Ruben! We’re glad his friendly approach, efficiency, and communication made it easier to understand what your car needed. Having someone who can explain things clearly and help you feel confident about the next steps is a big part of a good service experience. We’ll be sure Ruben sees your kind words. We truly appreciate you taking the time to recognize him and for trusting our team with your vehicle!

Mazda of Claremont responded

Thank you for sharing this! We’re glad you were very pleased with the service on your oil change and tire rotation. It’s great to hear the visit went smoothly and that our team took good care of your vehicle. We truly appreciate you choosing us for your service and taking the time to let us know how your experience went!

Mazda of Claremont responded

We’re glad to hear Rueben took good care of you, but we’re sorry the rest of your service experience fell short. Returning your vehicle with the contents of the glove box left out and not receiving the car wash you were expecting are details that should have been handled with greater care. We appreciate you recognizing Rueben while also bringing these concerns to our attention. Your feedback regarding the vehicle’s condition at pickup and the missed car wash has been shared with our management team for review.

Mazda of Claremont responded

Thank you for the fantastic feedback! We’re glad Jake and your service technician continue to make your visits both professional and efficient. It’s especially rewarding to hear that their customer service skills stand out just as much as the speedy service. We truly appreciate your continued trust and are happy to hear you’ll be back. We’ll be sure Jake and the team see your kind words!

Mazda of Claremont responded

We’re sorry that your CX-70 has required multiple visits for the same side-view mirror concern without the issue being resolved. We understand how frustrating it is to bring your vehicle in three times, particularly for a problem that affects your confidence while driving on the highway. We also regret that your follow-up message to Ruben did not receive the response you were expecting. Your concerns regarding the unresolved repair, repeated visits, and communication have been shared with our management team for review.

Mazda of Claremont responded

Thank you for such a thoughtful review! We’re glad your first service visit with us was a great experience and that the inspection provided helpful information about your Mazda6. It’s especially good to hear that the inspection helped identify issues that may be covered under your warranty. We’re also happy Ruben was able to make the process smooth and keep everything moving, even with the window replacement waiting on a backordered part. We’ll be sure to share your kind words with him. Thank you for choosing us and trusting our team with your Mazda!

Mazda of Claremont responded

Thank you for the kind words! Three Mazda CX-5s since 2017 is an incredible compliment and a great reflection of the trust you’ve placed in our team over the years. We’re so glad great customer service has been one of the reasons you keep coming back. We truly appreciate your loyalty and the opportunity to be part of each vehicle purchase. Here’s to hoping there’s a fourth CX-5 in your future! 😊

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you were taken care of right away and that the team kept you informed about the estimated completion time. Answering your questions and setting clear expectations is an important part of a good service experience. We appreciate you taking the time to share your feedback and trusting our team with your vehicle!

Mazda of Claremont responded

We’re sorry the wait for your vehicle’s service took much longer than you expected. We understand how frustrating it is to spend that much time at the dealership, especially when you could have made other arrangements or chosen another dealership if you had known about the delay. Clear communication about expected service times is important, and we regret that we did not set the right expectations. Your feedback regarding the service time and communication has been shared with our management team for review.