Ruben Lara | Page 2

Mazda of Claremont responded

Thank you for the honest feedback. We’re glad our service representative was professional, knowledgeable, and able to answer all your questions about the recall. We also appreciate you pointing out the issue with the vehicle wash process. We understand that when a wash is part of the service experience, it should be handled consistently and without creating extra frustration for the customer. We’ll share your feedback with our service team as we continue looking for ways to improve the process. Thank you for trusting us with your vehicle and for helping us identify where we can do better.

Mazda of Claremont responded

Thank you for the wonderful feedback! We’re glad you found our team honest, friendly, and easy to work with. It’s especially great to hear Jack, Robert, and our finance manager each made such a positive impression throughout your experience. We’ll be sure to pass along your kind words to all three. We truly appreciate you recognizing the team and for choosing us!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you enjoyed both the service and your time in our lounge area. A comfortable waiting space with good coffee, water, and a few treats can make a big difference while your vehicle is being taken care of. We appreciate you choosing us and hope to see you again at your next visit!

Mazda of Claremont responded

Thank you for the thoughtful recognition of our team and leadership. We’re fortunate to have dedicated employees who genuinely care about the customer experience, and we appreciate you taking the time to acknowledge Alvin and Roy. Their experience and leadership help set the tone for the entire team. We’re grateful for your support and for choosing to do business with us!

Mazda of Claremont responded

We’re glad you stopped by! We know unexpected service needs don’t always happen on schedule, so we’re happy our team was able to accommodate you without an appointment. We appreciate you giving us the opportunity to help and are grateful you chose to bring your vehicle to us. Thank you for the review!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad our technician was able to pinpoint the issue and get it taken care of for you. We’re also happy to hear the inspection video stood out, it’s a great way to give you a clear view of what our team is seeing with your vehicle instead of leaving you wondering what’s going on. We appreciate your trust and are glad we could get you back on the road!

Mazda of Claremont responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that our Service Department provided you with quick, helpful, and customer-focused service. It’s great to know that our team was able to make your visit a positive experience. Providing efficient, attentive, and reliable service for our customers is always our goal. Thank you for choosing Mazda of Claremont, and we look forward to assisting you again in the future!

Mazda of Claremont responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great experience with our service department. It’s great to know that Ruben was able to help resolve your navigation SD card issue and provide the assistance you needed. We’re also glad you enjoyed our comfortable waiting area while your vehicle was being taken care of. We truly appreciate your kind words and will be sure to share your feedback with Ruben. Thank you for choosing us, and we look forward to assisting you again in the future!

Mazda of Claremont responded

Thank you for your wonderful review! We're glad to hear our team kept you informed throughout your visit by providing an accurate wait time and delivering on that promise. We're also happy you were able to relax comfortably in our lobby while your vehicle was being serviced. We appreciate your kind words and look forward to providing you with another smooth and efficient experience in the future!

Mazda of Claremont responded

Thank you for your wonderful review! We're glad to hear you had a friendly and efficient service experience. Keeping our customers informed with timely updates and clear communication is a top priority, and we're happy to know our team delivered. We truly appreciate your kind words and look forward to serving you again whenever you need us!