Adriana Zermeno

Mazda of Claremont responded

We’re glad to hear you’re really happy with your CX-90, but we’re sorry to learn about the dent you discovered on the roof after taking the vehicle home. We understand how disappointing it must have been to notice it after the purchase, especially since it was not something you saw at the time of pickup. Your concerns regarding the vehicle’s condition at delivery have been shared with our management team for review, as we are always looking to improve.

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you found the experience convenient, quick, and hassle-free from start to finish. It’s especially nice to hear that our team was friendly, professional, and informative while keeping everything clean and accessible. We appreciate you recognizing the location and how easy it is to get to us, too. Thank you for choosing our team and for taking the time to share your experience!

Mazda of Claremont responded

Thank you for the continued trust over the past six years! We’re so glad you’ve consistently had great experiences with our team. We’re especially happy to hear that the service videos have been helpful, whether they’re showing you what was completed or giving you a clear look at any additional work your vehicle may need. We truly appreciate your loyalty and the fact that you have no complaints after six years! Thank you for continuing to choose us for your service.

Mazda of Claremont responded

Thank you for the kind words! Three Mazda CX-5s since 2017 is an incredible compliment and a great reflection of the trust you’ve placed in our team over the years. We’re so glad great customer service has been one of the reasons you keep coming back. We truly appreciate your loyalty and the opportunity to be part of each vehicle purchase. Here’s to hoping there’s a fourth CX-5 in your future! 😊

Mazda of Claremont responded

Thank you for the wonderful feedback! We’re so glad to hear our team went above and beyond for you. Knowing that you felt supported from the service manager all the way through our GM means a lot to us. It’s always rewarding to hear when everyone comes together to make a customer’s experience a positive one. We truly appreciate you recognizing the entire team and taking the time to share your experience!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad Adrianna was so helpful throughout your entire service visit and made the process a positive one. We’ll be sure to share your recommendation with her. We truly appreciate you choosing Mazda of Claremont and taking the time to recognize Adrianna’s efforts!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad Adriana was so helpful and went the extra mile to make your visit even better. We love hearing that she took the initiative to charge your car for you, that kind of thoughtful service can make all the difference. We’ll be sure to share your kind words with Adriana. We truly appreciate you choosing Mazda of Claremont!

Mazda of Claremont responded

Thank you for sharing such thoughtful feedback! We’re especially glad Adriana was attentive to your needs, got your car serviced quickly, and was able to get the part you needed the same day. That kind of responsiveness can make a big difference. We also really appreciate you continuing to choose Mazda of Claremont. We know things don’t always go perfectly, and it means a lot to hear that our team makes an effort to take care of you when something unexpected comes up. We’ll be sure to share your kind words with Adriana. Thank you for your continued trust!

Mazda of Claremont responded

Thank you for the wonderful feedback! We’re glad you found our team honest, friendly, and easy to work with. It’s especially great to hear Jack, Robert, and our finance manager each made such a positive impression throughout your experience. We’ll be sure to pass along your kind words to all three. We truly appreciate you recognizing the team and for choosing us!

Mazda of Claremont responded

Thank you for the honest feedback. We understand how frustrating it is to have to call for updates rather than receiving them proactively, and we’re sorry the vehicle pickup was more difficult than it needed to be. Having to maneuver around other vehicles just to leave is certainly not the experience we want for our customers. We appreciate you bringing both concerns to our attention. Clear communication and a convenient, easy pickup should be part of the service experience from beginning to end. We’ll take your comments seriously and use them to help improve the process for future visits. Thank you for your patience and for trusting us with your SUV.