Adriana Zermeno

Mazda of Claremont responded

Thank you for such a thoughtful review! We love hearing that the entire team was kind, helpful, and accommodating, and it sounds like Adriana really stood out with the extra attention she gave you throughout the process. Keeping you informed at every step is important, but we especially appreciate that she thought ahead about your pickup and asked you to call when you left home so your car could be washed and ready when you arrived. Those little details can make a big difference. We’ll be sure Adriana sees your kind words, and thank you for trusting us with your vehicle!

Mazda of Claremont responded

Thank you for sharing this! We’re glad you were very pleased with the service on your oil change and tire rotation. It’s great to hear the visit went smoothly and that our team took good care of your vehicle. We truly appreciate you choosing us for your service and taking the time to let us know how your experience went!

Mazda of Claremont responded

We’re glad you enjoyed your service visit! It’s great to hear that the video walkthrough gave you a helpful look at your vehicle and that the waiting area made your time with us more comfortable. Thanks for taking the time to share your experience, we appreciate your business!

Mazda of Claremont responded

We’re glad to hear you’re really happy with your CX-90, but we’re sorry to learn about the dent you discovered on the roof after taking the vehicle home. We understand how disappointing it must have been to notice it after the purchase, especially since it was not something you saw at the time of pickup. Your concerns regarding the vehicle’s condition at delivery have been shared with our management team for review, as we are always looking to improve.

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you found the experience convenient, quick, and hassle-free from start to finish. It’s especially nice to hear that our team was friendly, professional, and informative while keeping everything clean and accessible. We appreciate you recognizing the location and how easy it is to get to us, too. Thank you for choosing our team and for taking the time to share your experience!

Mazda of Claremont responded

Thank you for the continued trust over the past six years! We’re so glad you’ve consistently had great experiences with our team. We’re especially happy to hear that the service videos have been helpful, whether they’re showing you what was completed or giving you a clear look at any additional work your vehicle may need. We truly appreciate your loyalty and the fact that you have no complaints after six years! Thank you for continuing to choose us for your service.

Mazda of Claremont responded

Thank you for the kind words! Three Mazda CX-5s since 2017 is an incredible compliment and a great reflection of the trust you’ve placed in our team over the years. We’re so glad great customer service has been one of the reasons you keep coming back. We truly appreciate your loyalty and the opportunity to be part of each vehicle purchase. Here’s to hoping there’s a fourth CX-5 in your future! 😊

Mazda of Claremont responded

Thank you for the wonderful feedback! We’re so glad to hear our team went above and beyond for you. Knowing that you felt supported from the service manager all the way through our GM means a lot to us. It’s always rewarding to hear when everyone comes together to make a customer’s experience a positive one. We truly appreciate you recognizing the entire team and taking the time to share your experience!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad Adrianna was so helpful throughout your entire service visit and made the process a positive one. We’ll be sure to share your recommendation with her. We truly appreciate you choosing Mazda of Claremont and taking the time to recognize Adrianna’s efforts!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad Adriana was so helpful and went the extra mile to make your visit even better. We love hearing that she took the initiative to charge your car for you, that kind of thoughtful service can make all the difference. We’ll be sure to share your kind words with Adriana. We truly appreciate you choosing Mazda of Claremont!