Jake Trujillo

Mazda of Claremont responded

Thank you for the fantastic feedback! We’re glad Jake and your service technician continue to make your visits both professional and efficient. It’s especially rewarding to hear that their customer service skills stand out just as much as the speedy service. We truly appreciate your continued trust and are happy to hear you’ll be back. We’ll be sure Jake and the team see your kind words!

Mazda of Claremont responded

We’re sorry to hear about your experience and understand how serious and concerning it must have been to have a brake issue occur so soon after your visit. We also understand your frustration with feeling that the condition of your brakes was not properly communicated to you. Concerns involving vehicle safety and the information provided during an inspection are taken seriously. Your feedback has been shared with our management team for review. We appreciate you letting us know.

Mazda of Claremont responded

Thank you for the continued trust! Knowing that you come back for service and consistently leave satisfied means a lot to our team. We never take that kind of loyalty for granted, and we’re glad we’ve been able to deliver a positive experience for you visit after visit. We truly appreciate you choosing us to care for your vehicle and taking the time to share this!

Mazda of Claremont responded

Thank you for the thoughtful feedback! We’re glad the team took such care with your vehicle and that the service video gave you a helpful look at what was done. We understand two hours may have been longer than you expected, so we appreciate you recognizing the thoroughness behind the visit. It’s great to hear the video made a positive impression. We want you to feel informed about your vehicle and confident in the work being performed. Thank you for choosing us and for sharing your experience!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you found the experience convenient, quick, and hassle-free from start to finish. It’s especially nice to hear that our team was friendly, professional, and informative while keeping everything clean and accessible. We appreciate you recognizing the location and how easy it is to get to us, too. Thank you for choosing our team and for taking the time to share your experience!

Mazda of Claremont responded

Thank you for the wonderful feedback! We’re glad your regular service was quick, thorough, and easy to schedule around your busy availability. It’s especially nice to hear that Jake and the Mazda Service team made such a courteous and positive impression. We truly appreciate you recognizing their care and efficiency, and we’re grateful you chose us to take care of your vehicle!

Mazda of Claremont responded

Thank you for the kind words! Three Mazda CX-5s since 2017 is an incredible compliment and a great reflection of the trust you’ve placed in our team over the years. We’re so glad great customer service has been one of the reasons you keep coming back. We truly appreciate your loyalty and the opportunity to be part of each vehicle purchase. Here’s to hoping there’s a fourth CX-5 in your future! 😊

Mazda of Claremont responded

Sam, thank you for making the drive from Pasadena and for sharing such a detailed review! We’re especially glad your trip to Mazda of Claremont was worth it. After being told elsewhere that the recall would take a full day, we’re happy Jake and the service team were able to complete both the recall and your service in about two hours. It’s also wonderful to hear that the facility and waiting area made the time more comfortable, especially with the workspaces, coffee, tea, cold water, and snacks. We know choosing a dealership farther from home is a commitment, so hearing that the combination of efficiency, value, and service made the drive worthwhile means a lot. We’ll be sure to share your kind words with Jake. Thank you for trusting Mazda of Claremont with your vehicle, Sam, and we hope to see you again....maybe with a little extra time to enjoy everything charming Claremont has to offer!

Mazda of Claremont responded

Thank you for the wonderful feedback! We’re glad you found our team honest, friendly, and easy to work with. It’s especially great to hear Jack, Robert, and our finance manager each made such a positive impression throughout your experience. We’ll be sure to pass along your kind words to all three. We truly appreciate you recognizing the team and for choosing us!

Mazda of Claremont responded

Thank you for the great feedback! We’re glad you enjoyed both the service and your time in our lounge area. A comfortable waiting space with good coffee, water, and a few treats can make a big difference while your vehicle is being taken care of. We appreciate you choosing us and hope to see you again at your next visit!