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Richard Klaben
936 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 5 mos
Industry Experience
52 yrs, 6 mos
936 Reviews
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936 Reviews of Richard Klaben
March 25, 2017
Best experience man can have The experiences at Klaben have been the best I've ever had that is why I've been going there for 25 years and I will continue to go there till the day The experiences at Klaben have been the best I've ever had that is why I've been going there for 25 years and I will continue to go there till the day I can't. I started service there with Terry's brother Paul Terry's been doing my business for many years and Rich has also help me. I would recommend Klaben to anybody. More
by maxicub
Other Employees Tagged: Mona Crooks, Christine Klaben, Jennifer Bowen , Terry Baughman, James Perkins
March 22, 2017
Great and special service Nate, Andy, and Terry was great to work with around my busy schedule. They all were fast, courteous and got right on any issues. I would always recom Nate, Andy, and Terry was great to work with around my busy schedule. They all were fast, courteous and got right on any issues. I would always recommend klaben to any and all family and friends.. Thanks, Huffman Plumbing More
by Huffplumb
Other Employees Tagged: Andy Bellian, Nate Bryant, Terry Colbert, Stephanie Slomberg
March 22, 2017
A very good purchase experience. I have purchased several vehicles from Klaben Ford Lincoln and Klaben Chrysler Jeep Dodge. We have always been treated like family during and after ou I have purchased several vehicles from Klaben Ford Lincoln and Klaben Chrysler Jeep Dodge. We have always been treated like family during and after our purchase. I also have a positive feeling about the service people in both facilities. On occasion, I have used the Klaben Body Shop for repairs and am very pleased with the quality of workmanship. More
by luckyshot41
Verified CustomerOther Employees Tagged: Mike Brandvold, Mona Crooks, Artie Gissinger, Tom Alcorn , Jim Bills, Terry Colbert, Dave Mott, Stephanie Slomberg, Steve Workman
March 21, 2017
Great experience. Nothing slimey. I've had bad experiences with car dealers but Klaben made it easy and comfortable. I found a new Fusion I liked on their website and the sticker price I've had bad experiences with car dealers but Klaben made it easy and comfortable. I found a new Fusion I liked on their website and the sticker price was already great. "Best bottom line deal" is no hype. They mean it! I didn't want to commit to a phone call or stop by to have my questions answered but Doug Carter in sales helped me via email which I loved! When I was good and ready to test drive they had it ready for me to pop in and Doug knew every inch of these cars. I didn't plan on buying it right then but the price, people and service was too good. They were fast and efficient. I got a better rate than the credit unions I had shopped around. Paperwork was easy and Christine was a pleasure to work with. Rich Klaben is out among the people every day and makes sure each customer is taken care of. I like the small town experience but it's all state of the art at the same time. I would definitely buy from them again and highly reccomdend. More
by Uncle J
Other Employees Tagged: Christine Klaben , Doug Carter
March 21, 2017
Couldnt be happier with Klaben! I previously had a Kia lease that I had overages on and needed to get out of...all while buying a new or used car. Based on a recommendation, I made a I previously had a Kia lease that I had overages on and needed to get out of...all while buying a new or used car. Based on a recommendation, I made an appointment with Doug Carter to see if there was anything he could do for me. He looked at my paperwork and we hammered out a deal that included covering the overages on my Kia lease, trading in an old car of mine and setting up a very fair price for a Ford Focus. I signed all the paperwork with Jen, who was very sweet and helpful, and I drove off with the Focus. After a couple of days in the Focus and having my wife take a look at it, we decided that the Focus was too small for ourselves and our child so I called Doug and asked if there was anything he could do to help me get into a bigger car, possibly an Escape. He discussed this with Mr. Klaben and they came up with a solution that allowed me to get a beautiful all black Ford Escape for just a minimal upcharge (due to the Escape being priced higher than the Focus). When I brought the Focus back to the lot, everything was already wrapped up and all I had to do was sign with Jen again. A few signatures later, I was on the road in my beautiful new Ford Escape! I couldn't be happier with the exchange and my car. Thank you to Doug, Jen and Mr. Klaben! More
by muthc
Other Employees Tagged: Jennifer Bowen , Doug Carter
March 20, 2017
I felt I coudl trust my salesman at Klaben Ford The car Pro identified Klaben Ford Kent as the certified Ford dealer in this area. Once there I felt I could trust them to give me a good deal and th The car Pro identified Klaben Ford Kent as the certified Ford dealer in this area. Once there I felt I could trust them to give me a good deal and they gave me not only a good deal but a better deal then I thought I could get. l. More
by krankin0
Other Employees Tagged: Tom Nicodemus
March 20, 2017
GREAT! Everyone was so helpful and friendly. I have delt with Rich Klaben and a salesman that passed away for many years. Mike Coony took over three years a Everyone was so helpful and friendly. I have delt with Rich Klaben and a salesman that passed away for many years. Mike Coony took over three years ago and leased me my first Escape. This year he leased me my second Escape. The whole crew knows their stuff at Klaben. Even Mike in Service gets 5 stars. More
by Brenda Wentland
Other Employees Tagged: Jennifer Bowen , Mike Cooney
March 19, 2017
Quick, easy, professional Always have a fantastic experience whether it be with sales or service. Terry and Mona always go out of their way to help us out!!! Always have a fantastic experience whether it be with sales or service. Terry and Mona always go out of their way to help us out!!! More
by JIMLAWSON42
Other Employees Tagged: Mona Crooks , Terry Baughman
March 19, 2017
Excellent Always received excellent service My sales rep was great I have bought several cars from Mike A great salesaman and would buy from him again Always received excellent service My sales rep was great I have bought several cars from Mike A great salesaman and would buy from him again More
by DSMITH072
Other Employees Tagged: Mike Cooney, Stephanie Slomberg
March 09, 2017
Great experience Could not be happier with my new Ford or the level of customer satisfaction provided by Klaben Ford. Everything was quick, thorough and I got exactly Could not be happier with my new Ford or the level of customer satisfaction provided by Klaben Ford. Everything was quick, thorough and I got exactly what I wanted. Tom Nicodemus and Christine Klaben were very professional but still sensitive to my needs through the entire process. The entire experience was pleasant and I would recommend both the Dealership and staff that I worked with to everyone I know. More
by August Koch
Other Employees Tagged: Christine Klaben , Terry Baughman, Tom Nicodemus
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