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Richard Klaben
936 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 5 mos
Industry Experience
52 yrs, 6 mos
936 Reviews
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936 Reviews of Richard Klaben
April 06, 2017
Purchase of Used Ford Escape This was our first purchase with Klaben and it was a great experience! No pressure, listened to our needs and limitations, and handled all our last mi This was our first purchase with Klaben and it was a great experience! No pressure, listened to our needs and limitations, and handled all our last minute requests with such care you would think we were buying a new custom car instead of used! From start to finish the best car buying experience we have ever had. Thank you Dave and Roscoe! More
by hliptak
Verified CustomerOther Employees Tagged: Roscoe Woodberry, Christine Klaben , Dave Mott
April 05, 2017
Very Impressed!! During a recent service visit, we had the pleasure of meeting Rich Klaben (owner) and Tom Alcorn (Service Mgr). Its soooo refreshing to come across a During a recent service visit, we had the pleasure of meeting Rich Klaben (owner) and Tom Alcorn (Service Mgr). Its soooo refreshing to come across a dealership where integrity, honesty and customer service are truly just the normal way of doing business. Thanks to all!! More
by E&D Gray
Other Employees Tagged: Tom Alcorn
April 05, 2017
Always a great experience at Klaben Ford Dave Mott and Richard Klaben worked together to get my new lease quickly approved with Ford Credit. Dave took time with me to find the vehicle I love Dave Mott and Richard Klaben worked together to get my new lease quickly approved with Ford Credit. Dave took time with me to find the vehicle I loved at a payment I was comfortable with. More
by dballou77
Other Employees Tagged: Christine Klaben , Dave Mott
March 29, 2017
New car every year My wife and I have been buying a new car every year for over 25 years, but we had never been to Klaben Ford. JT sees the Ford retirees each month and My wife and I have been buying a new car every year for over 25 years, but we had never been to Klaben Ford. JT sees the Ford retirees each month and had told me we would have a different experience at Klaben. He was right. We got a great deal, but we were most pleased by everyone's friendliness and wanting to help. We really liked Mr. Klaben coming over and introducing himself. Thank you all. More
by Twinsburg retiree
Other Employees Tagged: Andy Bellian, Stephanie Slomberg, Jeff Tetreault
March 29, 2017
Top Notch Dealership Richard Klaben is a consummate professional. His employees are all very friendly and helpful. Everything was done with class and efficiency. Gene Richard Klaben is a consummate professional. His employees are all very friendly and helpful. Everything was done with class and efficiency. Gene the lease agent is Awesome 😂. I wouldn't ever go anywhere else. World class Ford dealer. More
by bamf
Other Employees Tagged: Jennifer Bowen , Gene Kallmeyer, Dave Mott
March 28, 2017
Profession experience from start to finish Doug Carter is a true professional and values his customers input and needs in a new car. This is my second car buying experience with Doug. He contac Doug Carter is a true professional and values his customers input and needs in a new car. This is my second car buying experience with Doug. He contacted me six months before my lease termination and made it simple and convenient to purchase another vehicle from him. No wasted time, understood my needs, and delivered a great looking Lincoln MKX. I would recommend Doug and Klaben to anyone. More
by Jim T
Other Employees Tagged: Doug Carter
March 27, 2017
Honest and Helpful. They are not kidding when they say they put the customer first, I have never seen a dealership go so far to help their customers. This is the only dea They are not kidding when they say they put the customer first, I have never seen a dealership go so far to help their customers. This is the only dealership I will ever recommend anymore, they are the best of the best here! More
by Jake5675
Other Employees Tagged: Mike Cooney, Stephanie Slomberg
March 27, 2017
Great I love this dealership. After moving out of state, I went to a local Ford and the experience was incomparable. The customer service here is amazing I love this dealership. After moving out of state, I went to a local Ford and the experience was incomparable. The customer service here is amazing and they will work with you to give you the best deal. The service is top notch in all areas. I absolutely love this place and will be returning. Thanks everyone! More
by dmbrown16
Other Employees Tagged: Roscoe Woodberry , Kenny King, Stephanie Slomberg
March 26, 2017
Helpful and Knowledgeable I can't say enough about how well I was treated by Tom, Joe, Christine, and Rich. After having been in an accident and my car being a total loss. They I can't say enough about how well I was treated by Tom, Joe, Christine, and Rich. After having been in an accident and my car being a total loss. They went out of there way to get me the car I wanted And needed. Thank you, Tim Begeot More
by TABEGEOT
Other Employees Tagged: Christine Klaben , Tom Nicodemus
March 25, 2017
Purchasing Lincoln MKS off of lease I decided to purchase my Lincoln MKS when the lease period expired and I was so amazed at how Rich Klaben, Dave Mott, and Doug Beavers took care of me I decided to purchase my Lincoln MKS when the lease period expired and I was so amazed at how Rich Klaben, Dave Mott, and Doug Beavers took care of me during this decision and time. Mr. Klaben offered to certify the vehicle because of the shape it was in (of course, I hat to pay a little - but well worth it). The care and concern shown to me during this process and making the unexpected offer to certify the vehicle was fantastic. The car looks brand new after the certification and detailing they did for the car. I love this vehicle and was sorry to see Lincoln discontinued making this model but I am very happy with my decision and the "like new" car I have! It was a win-win for all of us. I APPRECIATE greatly the service and care I have had and I'm sure I will continue to receive from Klaben - they know their products and know what customer service is all about - I had heard they were good when we moved to the area a few years back. Every experience from leasing this vehicle new from them to today confirms they are AWESOME and I'm hard to please. Well Done!! More
by Matt
Other Employees Tagged: Doug Beavers, Dave Mott
