Richard Castillo

Your dealership is very accommodating and professional. I have always been treated with respect and been given quality workmanship. I have always been treated with respect and been given quality workmanship. More

by TERESEADKINS Verified Customer Verified Customer

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I drove from California to Henderson because this is an exceptional dealership. The customer service and sales is outstanding! exceptional dealership. The customer service and sales is outstanding! More

by sweetchelle612 Verified Customer Verified Customer

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Great service, and usefull feedback from exp I enced technicians. Recommend to all toyota ovners. technicians. Recommend to all toyota ovners. More

by vbondare Verified Customer Verified Customer

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Richard Castillo was very helpful and thoroughly explained everything each step of the way. (A) explained everything each step of the way. (A) More

by JMPINJUV Verified Customer Verified Customer

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My service experience this time has been subpar. I took my vehicle in to have an oil change, rack and pinion replace, and wheel alignment. Upon picking the vehicle up the first time, I heard a scrap I took my vehicle in to have an oil change, rack and pinion replace, and wheel alignment. Upon picking the vehicle up the first time, I heard a scraping noise coming from the from driver wheel and noticed grease prints and oil spots on the driver door. My service advisor, Richard, wrote the vehicle up, documented the grease and oil and put the vehicle back in Line to go to the shop. Upon picking the vehicle up the second time, I immediately noticed the grease and oil spots were never cleaned. I drove it all the way home and noticed a rubbing noise coming from the front wheels and could also feel it in the steering wheel. Upon inspecting the wheels, the drivers side wheel center cap was not fully seated on the rim. It appears the hub underneath is not replaced correctly which is not allowing the center cap to reseat properly. Now I have to take the vehicle back to the shop, wasting more of my time because it seems that an incompetent tech is just rushing through the job. Absolutely unacceptable!!! More

by gpainton Verified Customer Verified Customer

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Findlay’s the worst dealership I’ve dealt with of all the dealerships I’ve been to. The waiting room is loud and busy as opposed to quiet and relaxing. The lack of accommodations is unlike any other dealersh dealerships I’ve been to. The waiting room is loud and busy as opposed to quiet and relaxing. The lack of accommodations is unlike any other dealership experience I’ve had. No complimentary carwash, no complimentary loaner car when the service is expected to be longer than 2-3 hours. And salesmen approach you like sharks when you’re in the waiting lounge. And even the snacks are sold, not complimentary. More

by tomv Verified Customer Verified Customer

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Very organized,very helpfull,you can trust,very clean surroundings and very good service all the work load surroundings and very good service all the work load More

by maspiras Verified Customer Verified Customer

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Great service and staff all personnel seemed to work as a team Recommend Findlay to friends team Recommend Findlay to friends More

by RITAGRUDOLF Verified Customer Verified Customer

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The service department at Findlay Toyota is excellent. Richard goes above and beyond to make sure my vehicle is taken care of and he is always up front about all costs. Thank you! Richard goes above and beyond to make sure my vehicle is taken care of and he is always up front about all costs. Thank you! More

by treyameyer Verified Customer Verified Customer

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Good good good good good good good good good good good good good thanks thanks good good thanks thanks More

by Alireza.dehghani0221@gmail.com Verified Customer Verified Customer

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