Reinaldo Berroa | Page 6

It was a great experience visiting this dealers. I would recommend this dealer to otters. They are professional, great customer service at first view. You can approach anyone if you have a question a I would recommend this dealer to otters. They are professional, great customer service at first view. You can approach anyone if you have a question and they are very happy to assist you. More

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Be clear on what you are negotiating! Thought I was negotiating a price on a vehicle from their online inventory. Had an out the door price, only to find out that, even though the descrip Thought I was negotiating a price on a vehicle from their online inventory. Had an out the door price, only to find out that, even though the description of the car I was negotiating said certified, that they would not honor the certification because we 'negotiated' a price. Really? What dealership advertises a certified vehicle, works up a price, and then says, by the way, we will not certify this vehicle since we negotiated. NOT TO MENTION, the salesperson I worked with neglected to tell me this detail. It was the director of internet sales who told me only when I had to resort to calling him to get interior pictures (after asking for 3 days). I was given the 'Ma'am, I am the director and it doesn't matter what the breakdown of the price is if you have an out the door price.' Well, let me tell you I am the paying customer, and if the paying customer asks for a breakdown of the price, you give them a breakdown of the price. I don't care if you are the director or the POTUS. I only had to call the director because the salesman didn't deliver within a reasonable amount of time (3 days!) Very disappointed. More

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Great dealer! Been a Lexus loyalty customer for quit a few years now and that is why I am a repeat customer due to: EXCELLENT LEASING PROGRAMS... TREAT CUSTOMER TO Been a Lexus loyalty customer for quit a few years now and that is why I am a repeat customer due to: EXCELLENT LEASING PROGRAMS... TREAT CUSTOMER TOP NOTCH.. Always a pleasure to work with all of them. More

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Very positive and professional Very low key sales approach. Large inventory. Very efficient sales process and paperwork. Easy to negotiate with. Overall very positive experience and Very low key sales approach. Large inventory. Very efficient sales process and paperwork. Easy to negotiate with. Overall very positive experience and my business was appreciated. More

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