Raul Ruiz
Raul Ruiz at Nissan of Elk Grove

Raul Ruiz | Page 8

Service Advisor

Nissan of Elk Grove

8590 Laguna Grove Drive
Elk Grove, CA 95757

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4.8
80 Reviews
4.8

80 Reviews

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80 Reviews of Raul Ruiz

March 01, 2026

Dealership Rating
Employee Rating

The level of professionalism exhibited was great. The waiting area was clean and comfortable with coffee and other drinks available while you wait. More

by Mygaskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Nissan of Elk Grove responded

Thank you for sharing your feedback! We’re happy to hear that the caring service of our staff and the clean, comfortable waiting area enhanced your experience and left a positive impression. We look forward to the next time we can assist you and your vehicle!

February 24, 2026

Dealership Rating
Employee Rating

Typical dealership xx. Should have just gone to an independent shop. Insulting to be honest More

by Zack
Recommend Dealer
No

Other Employees Tagged: Raul Ruiz

Feb 26, 2026

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience felt disappointing and did not meet your expectations. That’s never the impression we want to leave, and we understand why this would be frustrating. Your comments are important to us and help identify where we need to improve. We’d appreciate the opportunity to discuss your concerns further and work toward a better experience—please feel free to reach out to Nissan of Elk Grove directly.

February 23, 2026

Dealership Rating
Employee Rating

Wonderful customer service and great communication from the dealership. Easy to communicate with the dealership regarding the status of my repairs. More

by ANGIEQ1978
Recommend Dealer
Yes

Other Employees Tagged: Raul Ruiz

Feb 24, 2026

Nissan of Elk Grove responded

Thank you for the wonderful review! We’re glad to hear you received excellent customer service and clear communication throughout the repair process. Keeping our customers informed and making things easy is always our goal. We truly appreciate your trust and look forward to serving you again!

February 20, 2026

Dealership Rating
Employee Rating

I find them consistent and reliable. They always have my car ready when they say they'll have ready. More

by Bsteelemyheart53
Recommend Dealer
Yes

Other Employees Tagged: Raul Ruiz

Feb 23, 2026

Nissan of Elk Grove responded

Thank you for taking the time to share your experience! We truly appreciate your loyalty and trust in us — it means a lot to know that we were able to consistently provide high-level service in a timely manner during your visits. We look forward to continuing to take great care of your car whenever you need us!

February 18, 2026

Dealership Rating
Employee Rating

Raul was fantastic! He was cordial, knowledgeable and helpful. He more than made up for a very bad experience I had a while ago. Please thank him for me, he was a pleasu More

by EZELIFF
Recommend Dealer
Yes

Other Employees Tagged: Raul Ruiz

Feb 18, 2026

Nissan of Elk Grove responded

Thank you for taking the time to share your feedback. We’re especially grateful you gave us another opportunity to earn your trust, and we’re so glad Raul was able to turn your experience around and make such a positive impact during your visit. We hope we can continue to provide you amazing service in the future!

November 25, 2025

Dealership Rating
Employee Rating

Very poor customer service, very disrespectful management, would never recommend them for sales or service. More

by hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Brooks, Patrick Braxton

Dec 04, 2025

Nissan of Elk Grove responded

Hannah, We’re truly sorry to hear about your experience and regret that we fell short of your expectations. You are more than welcome to reach out to our Service Director, Marc Lauture at 916-405-5167 if you have any additional questions that have yet to be covered.

September 09, 2025

Dealership Rating
Employee Rating

I've been coming here since 2016 with fantastic service. Yesterday, nobody could seem to tell me the status of my car (general service). The person on the phone couldn't find my service rep. A manager refus More

by esperansi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Warren Santos

Sep 11, 2025

Nissan of Elk Grove responded

Esperansi, This is Patrick Braxton, Service Manager here at Nissan Elk Grove. This experience does not sound indicative of the high level of service we strive for. I called your earlier today to review your experience together. Please give me a call at 916-405-5135 at your convenience.

June 05, 2025

Dealership Rating
Employee Rating

Raul did a great job on my service appointment for my 2023 Nissan Rogue!! Explained everything that was done to my vehicle. Also included a great video of the work being done. Very, very happy with my se More

by Jlopez16525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2025

Nissan of Elk Grove responded

Thank you so much for taking the time to share your amazing experience! We are so glad Raul took exceptional car of you and your vehicle during your visit. We look forward to continuing to serve you.

May 14, 2025

Dealership Rating
Employee Rating

Sure, here’s a more polished and natural version of your review: ⸻ I was ready to stop putting money into my old 2014 vehicle, and Raul from service connected me with Lee, the internet sales manager. More

by Ray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lee Mahoney, Kim Gruwell

May 14, 2025

Nissan of Elk Grove responded

Ray, Thank you so much for taking the time to share your amazing experience with us! We are so glad Lee ensured we found the perfect vehicle for you. We appreciate your business and wish you many happy miles ahead!

December 04, 2024

Dealership Rating
Employee Rating

Khan is the best sales person Ive ever had. He is amazing and always goes above and beyond and some. I wish they were all like him he has my business for life. He is definitely one of kind and More

by Jenpina79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Brooks, Khanh Ho, Hesam Ghaffari, Jarell Boyd, Misael Torres Ulloa, Jon Murphy , John Ryan Driebe, Herbie McQuay, Grant Salge

Dec 04, 2024

Nissan of Elk Grove responded

Thank you so much for sharing your amazing experience with Khanh! We're thrilled to hear how he went above and beyond to get you into a car so quickly and made you feel like family in the process. Khanh truly embodies the dedication and care we strive for, and your kind words are a testament to his exceptional service. We’re grateful for your trust and loyalty, and we’re lucky to have you as a customer for life. Thank you for recommending Khan—he’ll be delighted to hear your feedback!

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