Ramon Mendoza | Page 2

Reliable Nissan responded

Thank you for your kind words! We truly appreciate your continued trust in Reliable Nissan. It was great seeing you again, and we're glad you had a positive experience with our team. Thank you for choosing us, and we look forward to welcoming you back for many more visits in the future! 🚗😊

Reliable Nissan responded

Thank you for your kind review! We're glad to hear our team was helpful, answered your questions honestly, and provided guidance without any pressure. We believe in helping our customers make informed decisions that work best for them. We appreciate your trust in Reliable Nissan and look forward to serving you again in the future. Thank you! 😊🚗

Reliable Nissan responded

Thank you for your wonderful review! We're happy to hear that our team was ready for your appointment, provided friendly service, and completed your vehicle's service with minimal wait time. We know your time is valuable, and we're glad we could make your visit efficient and enjoyable. Thank you for choosing Reliable Nissan—we appreciate your business and look forward to seeing you again! 🚗😊

Reliable Nissan responded

Thank you for your kind review! We're thrilled to hear that Ramon made you feel cared for and well taken care of during your visit. Providing exceptional customer service is our top priority, and it's wonderful to know that Ramon helped make your experience a positive one. We truly appreciate your trust in Reliable Nissan and look forward to continuing to assist you with all your vehicle service needs. See you next time! 🚗😊

Reliable Nissan responded

Thank you for the great review! We're delighted to hear that you consistently have a positive experience with our service department. Keeping our customers informed and answering questions promptly are important parts of the service we strive to provide. We appreciate your continued trust in Reliable Nissan and look forward to serving you again in the future! 🚗😊

Reliable Nissan responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that Romon provided you with such outstanding service and got you back on the road quickly. Your recognition of his sense of urgency and dedication truly means a lot to our team. At Reliable Nissan, we take great pride in our employees and their commitment to delivering exceptional service to every customer. We're grateful for your kind words about our team and appreciate you taking the time to share this positive feedback. Thank you for choosing us for your automotive needs!

Reliable Nissan responded

Thank you for your review and for taking the time to share your positive experience with us. We're delighted to hear that your visit was efficient and that you found our service to be quick. It's wonderful to know that our team member provided you with excellent customer service and made your experience a friendly one. We truly appreciate your kind words and are grateful for customers like you who recognize the effort our team puts into delivering quality service. Your feedback means a great deal to Reliable Nissan.

Reliable Nissan responded

Thank you for sharing your feedback. We're sorry to hear that you left feeling frustrated after your oil change experience. We understand how important clear communication and trust are when it comes to vehicle service. We would appreciate the opportunity to learn more about what happened and address your concerns directly. Please contact our management team at your convenience so we can review the details of your visit and work toward a resolution. Thank you for bringing this to our attention, and we hope to have the chance to make things right.

Reliable Nissan responded

Thank you for taking the time to share your feedback. We’re glad to hear you were pleased with the quality of service overall, but we’re sorry to learn about your concern regarding the scratch you noticed after your visit. We take vehicle care very seriously, and we understand how frustrating it can be to notice any damage, especially when you’re diligent about inspecting your vehicle. While it can be difficult to determine when or how something like this occurred several days after service, we would still like the opportunity to review your concern and see how we can help. Please reach out to our service manager with your visit details so we can look into this further. We appreciate your business and your feedback, and we hope to address this properly for you.

Reliable Nissan responded

We are disappointed to hear about your recent experience and the concerns shared regarding your service visit, including communication, pricing, and organization. We strive to ensure appointments are properly handled, pricing is clearly communicated, and all charges are fully explained prior to any work being performed. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.