Ramon Mendoza | Page 2

Reliable Nissan responded

We are disappointed to hear about your recent experience, as we strive to provide a professional and customer-focused environment for every guest. Feedback regarding overall customer experience is important to us and helps us evaluate how we can continue improving our communication and service. We would appreciate the opportunity to better understand your concerns and review your experience in more detail. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com for assistance.

Reliable Nissan responded

Thank you for taking the time to share your experience with us at Reliable Nissan. We are delighted to hear that you felt well cared for during your visit. It is wonderful to know that both Ramon Mendoza and Frankie Valles provided you with excellent service. Your positive feedback means a great deal to our team, and we truly appreciate you choosing us for your automotive needs. We look forward to continuing to serve you with the same level of care in the future.

Reliable Nissan responded

Thank you for taking the time to share your experience with us. We truly appreciate your recognition of our team member's professionalism and dedication to keeping you well-informed throughout your service visit. It means so much to hear that you felt taken care of during your time at Reliable Nissan. We understand your concern about the condition of the loaner vehicle and take this feedback seriously. Maintaining clean and comfortable loaner cars is important to us, and we will address this matter to ensure future customers have a more pleasant experience. Your detailed feedback helps us continue to provide excellent service while identifying areas where we can improve. We value customers like you who take the time to share both the positive aspects and areas for enhancement.

Reliable Nissan responded

We are utterly delighted to hear about your positive experience with our team. Your feedback about receiving professional service and quick turnaround time means so much to us. We're pleased that our staff was able to clearly communicate what you could expect throughout the process. Having your oil change and transmission inspection completed efficiently in a single day is exactly the kind of reliable service we strive to provide at Reliable Nissan. We truly appreciate customers like you who take the time to share their experiences with us.

Reliable Nissan responded

Thank you for bringing this to our attention. This is not the level of communication or service we strive to provide, and I completely understand how frustrating it must have been to be without your vehicle for several days—especially after being told it would only take one. The lack of updates and not returning your calls is unacceptable, and I sincerely apologize for the inconvenience it caused you and your family. We also agree that your vehicle should have been returned to you in better condition. We’d truly appreciate the opportunity to make this right. Please reach out to us directly so we can address your concerns, review what happened, and work toward a proper resolution.

Reliable Nissan responded

Thank you for your kind review! We’re glad to hear you had a very good experience with us. It’s great that our team was able to clearly explain the pricing and keep you informed on when your car would be ready. We truly appreciate your feedback and look forward to assisting you again in the future!

Reliable Nissan responded

Thank you for your feedback. We apologize for the inconvenience you experienced during your visit. Fluids should have been checked and topped off as part of your service, and we’re sorry that was missed. We also understand how frustrating it must have been to have trouble using your Nissan Rewards. This is not the level of service we aim to provide, and we’ll be addressing this with our team to ensure better training and attention to detail moving forward. Please feel free to reach out to us directly—we’d appreciate the opportunity to make this right.

Reliable Nissan responded

Thank you for the great review! We’re so glad to hear everything was perfect and that Ramon made the process easy and fast for you. We truly appreciate your business and hope you’re loving your new vehicle. Let us know if there’s ever anything else we can help with!

Reliable Nissan responded

We are grateful for your continued trust in bringing all your vehicle repairs to us. Your experience being smooth means everything to our team, and we truly value having you as a loyal customer. The dedication of our staff to provide excellent service is something we take great pride in, and it's wonderful to hear how much you appreciate working with them. Thank you for sharing your positive experience with others.

Reliable Nissan responded

Thank you for your feedback. We sincerely apologize for the longer-than-expected wait time, especially with an appointment—that’s not the experience we want for our customers. We understand your time is valuable and are working to improve our scheduling and efficiency in the service department. We truly appreciate your patience and hope to provide you with a much quicker visit next time.